IT Applications & Integrations Officer

Key Performance Indicators for the Position

• 99.5% annual availability of critical applications and integration services.
• 95% successful delivery of application enhancements and fixes without critical defects.
• 95% successful operation of API and integration services without major incidents.
• Timely resolution of application and integration incidents within agreed timelines.
• 95% successful deployments and releases completed without rollback.
• High quality and accuracy of technical documentation and support reports.
• Effective support of banking applications, digital platforms, and database operations.
• High level of professionalism, teamwork, and compliance with IT operational procedures and security standards.

Principal Responsibilities

• Support development, enhancement, maintenance, and troubleshooting of digital applications and integration platforms.
• Participate in development and support of web applications, mobile banking platforms, business dashboards, and internal management systems.
• Support implementation and maintenance of APIs and integration services with banking systems, third-party services, SMS platforms, and payment solutions.
• Assist in backend development activities, including business logic implementation, API integration, and application optimization.
• Support frontend development activities to improve application usability, responsiveness, and user experience.
• Assist in database development and SQL activities, including query writing, stored procedures, report extraction, data reconciliation, and database troubleshooting.
• Provide first and second-level application support for users, application incidents, deployment issues, and integration failures.
• Participate in application testing activities, including User Acceptance Testing (UAT), integration testing, regression testing, and release validation.
• Monitor APIs, application services, scheduled jobs, database processes, and integration services to detect and escalate operational issues.
• Prepare and maintain technical documentation, API documentation, deployment procedures, user manuals, and configuration guides.
• Collaborate with internal teams and vendors to support application delivery, issue resolution, and continuous improvement initiatives.
• Ensure compliance with internal IT procedures, operational standards, and security requirements.

Job Profile

Experience:

• Minimum 13 years of hands-on experience in software development, web application development, backend development, or application support.
• Good knowledge of API integrations, web services, and application connectivity.
• Hands-on experience in SQL query writing, database support, and troubleshooting activities.
• Experience supporting digital banking, fintech, or business applications is an added advantage.
• Basic experience in application deployment, testing, and issue resolution within production or support environments.
• Experience in fintech, banking, or microfinance environments is an added advantage.

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, Computer Engineering, Telecommunications, or related discipline.
• Professional certifications in Software Development, SQL Server, APIs, Cloud Technologies, or IT Service Management are an added advantage.

Technical Skills:

• Knowledge of Java, Spring Boot, JavaScript, HTML/CSS, REST APIs, and SQL Server.
• Added advantage: Node.js, React, TypeScript, Docker, Linux, IIS, Nginx, and SSL configuration.
• Familiarity with development and support tools such as Git, GitHub, Postman, Jira, VS Code, and IntelliJ.
• Good understanding of query writing, stored procedures, database troubleshooting, and application deployment support.

Personal Qualities:

• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication, teamwork, and multitasking abilities.
• Fast learner with strong attention to detail and willingness to grow technically.
• Ability to work effectively under pressure with high professionalism and integrity.
• Bilingual (spoken and written) English/French is an added advantage.