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MTN Cameroun

Specialist - Fraud Monitoring

Douala Publié il y a 11 mois Expire le 3 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
Fintech is entering a new phase where operational and commercial excellence has become critical for success. We believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

At MMC, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect Act with Inclusion

Responsibilities
Develop and drive appropriate fraud detection and prevention strategy, operational frameworks, aligned to overall Fraud Risks facing MMC and associated strategy in line with best practices in the Fintech and Financial Service industry as well as local and international laws and regulations relating to Anti Bribery and Corruption, Anti Money Laundering etc
Ensure embedded systems & processes are effective, drive reduction, mitigation of fraud risk & enable employees, business to denounce any irregular activities
Manage and drive continuous testing on the design and effectiveness of these key internal controls, systems and processes for fraud detection and prevention

Address control weaknesses, and make recommendations regarding industry best practice controls, systems & processes, continued control improvements
Produce/compile high level reports on fraud detection and prevention systems, trends, new challenges, new exposures, with recommendations and guidance to management, based on internal expertise and best practices
Develop and deliver internal training materials on fraud detection and prevention, to be deployed to the various internal stakeholders, and tailor this specificities align this to the business strategy and specifications of each Opco
Ensure that the whistle-blower function as an enabler to fraud detection and prevention operates effectively, and that training on the channel is included in the training program developed
Use the information on the MMC’s Fraud Incident Register for driving definition of new methods, mechanisms, systems and processes to prevent new incidents
Provide expert input to management for the development and enhancement of internal fraud detection and prevention strategy and framework
Create awareness, drive the implementation, and roll out training and education programs on the MMC Fraud Prevention Strategy

Manage and rollout the fraud prevention strategy across the Fintech footprint
Support the implementation and ongoing enhancements of the SAS Fraud system and other analytics solutions throughout the footprint, in line with local and international laws and regulations on FinCrime, Fraud, and ABC
Drive the implementation of mechanisms for ongoing monitoring and reporting of fraud and financial crime
Qualifications
Education

4-year Business Administration, Financial Management, Bachelor of Science, Commerce (or related) Degree
Professional qualification in Fraud Risk and Investigations
Professional Certifications e.g., AML/CFT, Fraud/Forensics, Anti Bribery and Corruption, Compliance Management, Risk Management etc. would be an advantage
Experience

5 or more years of relevant work experience in fraud risk management and investigation, and audit preferably in a FinTech environment
Certified Fraud Examiner Experience
Experience in use of Forensic Recovery of Evidence Device (FRED), Forensic investigation, GAAP (Generally Accepted Accounting Principles), IFRS (International Financial Reporting Standards) are an added advantage.
Understanding of the Fintech ecosystem, players, business models and financial sector or banking industry related best practices
English and French speaker

Competencies

Functional Knowledge:

Fraud investigation, and associated systems
Fraud management controls and assessment plan
Fraud quantification methodology
Fraud incident register
Forensic framework
Sampling Techniques
Data Analytics
Forensic Investigative Analysis
Fraud Analytics
GAAP (Generally Accepted Accounting Principles )
Corrective actions and preventive controls
Incident-based forensic investigation
Escalation/ resolution procedures
Skills

Analytics and Interpretation
Strategic Thinking
Organizational Agility
Digital mind-set
Dealing with ambiguity and complexity
Decision Making
Conflict Management
Project Management
People Management
Executive Presentation

Behavioural Qualities

Adaptable
Complete candour
Culturally aware
Emotional maturity
Innovation
Integrity
Leadership
Team Player
Innovation
Integrity
Leadership
Team Player

Apply Before : 09/03/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

MTN Cameroun

Specialist - Data Scientist

Douala Publié il y a 11 mois Expire le 3 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
Fintech is entering a new phase where operational and commercial excellence has become critical for success. We believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

At MMC, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect Act with Inclusion

Responsibilities
Schedule the KPIs reporting for Fintech Management
Conduct deep analysis to identify segments and micro segments that will help to run targeted campaign.
Conduct analysis for customer behavior and profiling to identify the right campaign for the right segment and micro segment
Develop models to understand the effect of marketing and competitor actions upon each micro segment.
Lead the Customer life cycle process at MTN Cameroon

Provide in-Fintech assistance to both segments (Business and Consumer) in terms of Business Intelligence activities.
Support both segments adopting a segmented approach for any business issue that might have an impact on revenue.
Support both segments building and animating micro-segments.
Support both segments analyzing the performance and profile ofthe segments identified and proposing corrective actions.
Qualifications
Education:

At least 3 years UniversityDegree in Data Science and Financial Modelling should be very comfortable with the position
Fluent in French and English
Work Experience:

2 years’ Experience in Data science and significant experience in Financial Modelling.
2 years’ experience in Econometric modeling
Experience in market basket Analysis, Value management or customer retention and loyalty
At least 2 years Fintech experience
Telecommunication experience is an added advantage
Commercial experience and understanding (Ability to deliver commercial value)
Project Management experience • Knowledge of Consumer behavior and segmentation

Knowledge of Pricing methodology, pricing sensitivity, marginal analysis & cost analysis
Training:

COS Programs
REACH
Fintech Analytics and Fintech CVM,
Campaign Management& Go to Market(GTM)
project management,
Customer Analytics and CRM,
SAS/R/Python advanced analytics
GTM- Product Lifecycle Management
CVM campaign operations
Fintech automation tools
System Analytics
Customer Analytics and Campaign Management
Financial modeling in Excel
Knowledge:

Data sciences, analytics and Reporting techniques
Advanced PowerBI reporting
Supervised Learning and Deep Learning
Pricing Analytics and Elasticity Measurement
Scoring techniques
Data Quality analysis
Algorithm Knowledge
Data mining and predictive analytics
Forecasting techniques
Reporting and performance analysis
project management
Skills:

Organizational and coordination skills
Extra good numerical mind
Free statistical software skills (R, Tanagra, etc)
Advanced statistical software skills (SAS, Python, etc)
Advanced use of Excel (Excel, VBA for Excel, etc)
Data base Knowledge and specially SQL
Good analytical skills
Must be able to work under pressure
Wide general culture
Behavioral Qualities:

Attention to detail
Effective Communication
Think systemically
Conflict management
Continuous improvement philosophy
People interaction
Planning and organization
Problem solving
Proactivity
Results orientated
Solution providing
Strategic thinking

Apply Before : 09/03/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

MTN Cameroun

Coordinator - Sales

Douala Publié il y a 11 mois Expire le 13 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
Mission/ Core purpose of the Job

The Coordinator Sales will pursue sales and commercial support for fixed infrastructure wholesale for CAR FibreCo. He/she will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players). The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from CAR FibreCo. The Head of Sales will drive sales in a Wholesale Fibre and Services.

Responsibilities
Key Performance Areas: Core, essential responsibilities

The Coordinator Sales will be accountable to achieve the following objectives:

Sales Process Management: Accurately process and track sales orders, generate invoices, and maintain all related documentation to ensure a smooth operational workflow.
Customer Service: Serve as a key liaison for clients, addressing inquiries, resolving issues, and providing exceptional post-sale support to ensure customer satisfaction.
Sales Team Enablement: Support the sales team by preparing quotes, proposals, and presentations, and by organizing client meetings and travel arrangements.
Data Management & Reporting: Maintain and update the CRM database, generate regular sales reports, and analyse data to track performance against targets.

Internal Coordination: Collaborate effectively with marketing, logistics, and finance departments to align strategies and ensure timely order fulfilment and communication.
Market & Administrative Support: Conduct market research, manage administrative tasks to uphold organizational efficiency and market responsiveness.

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

Minimum 3 Year Academic Degree in (Business Administration, Marketing or Commerce)
Fluency in French (written and spoken) is required; working knowledge of English is an advantage.
Experience:

3+ years sales-related experience within the telecommunication space, preferably in the enterprise / wholesale environment
Fixed connectivity business experience (desired)
Competencies:

Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
Understanding of product and solution profitability and costing in the fixed connectivity assets space

Excellent professional expertise and market knowledge, including good understanding of the competitive environment
Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
Strong networking skills to build CAR FibreCo professional relationships
Effective oral and written communication skills
Relationship based-sales skills and strong customer focused approach
Ensure that all transactions with customers are duly recorded and tracked and ensure the customers are billed and revenues are collected on time Role Deliverables
Provide detailed analysis on the customer and competitive landscape revenues and growth targets in the Business Role Dependencies
Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
Strong computer literacy
Other:

Regional and international travel
Ability to adapt to changing requirements of business and staff members Regional and international travel.
Strong Customer Experience skills.

Apply Before : 09/14/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

MTN Cameroun

Specialist - IT Support and Incident Management

Douala Publié il y a 11 mois Expire le 3 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Douala, Littoral, Cameroon and 1 more
Trending
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MMC are a purpose and value-led organization.

At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Execute incident management process in the OpCo, aligned to the group policies, guidelines and procedures
Ensure alignment and adherence to standards, processes & guidelines defined by MTN Group Technology and Group DigiFin Technology teams as applicable
Respond to a reported service incident, identifying the cause, and initiating the incident management process
Prioritize incidents according to their urgency and influence on the business

Accountable for interpreting the meaning of an incident and selecting a suitable response
Produce documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures
Log all incidents and their resolution to see if there are recurring malfunctions
Adjust the incident management process as required to ensure its effectiveness, under direction from the group
Monitor progress on the resolution of errors and incidents and suggest post remedial actions on the best available workaround for incidents
Escalate all business-critical incidents that cannot be solved by the OpCo to thr group Technology team in a timeous manner
Where required, escalate unsolvable issues to Manager IT Service Management in a timeous manner
Other tasks and duties, as assigned
Qualifications
Education:

A Degree in Information Technology or related field
Relevant post graduate qualification is an advantage
Experience:

A minimum of 2 to 3 years’ total experience in It Support & Incident Management or allied field is required
Experience in Fintech, banking or Mobile Money is preferred

Experience in IT Service delivery/management within the Fintech , financial services sector or banking industry
Knowledge of Cloud technologies and architecture disciplines, processes, concepts and best practices
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:

Functional Knowledge:

Knowledge of ITSM and ITIL
Incident management
Event management
IT service delivery
Incident root cause analysis
Incident logging
Skills

Analytical thinking
Continuous improvement
Data interpretation
Delivery focused
Presentation
Relationship building

Apply Before : 09/03/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

MTN Cameroun

Supervisor - Risks and Business Continuity

Douala Publié il y a 11 mois Expire le 3 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Supervisor – Risks and Business Continuity.Ethics Risk and Compliance
Littoral, Cameroon and 1 more (On-site)
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

An expertise-based multicultural Fintech organisation

A dynamic and evolving field of Fintech/Financial Services industry
Revolutionary workforce practices which are bringing together global labour markets
Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
Agile ways of working

Responsibilities
Operational Delivery

Sub-Functional Leadership:

As the sub-functional leader of the Risk & Compliance vertical, the role is accountable to:

Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with

Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
Delivery Leadership:

As the delivery leader of the Risk & Compliance vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the Head Ethics, Risk & compliance[AS1]
Evaluate the efficiency and effectiveness of Risk & Compliance strategies and propose and offer suggestions for improvements
Risk & Compliance Operations

Implement the Risk management Framework in the OpCo to effectively manage all risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and assets
Ensure implementation, compliance & adherence to the standards, policies, guidelines & processes defined by Group Fintech Risk & Compliance team, and MTN Group Risk & Compliance team as applicable

Implement the Compliance framework for the OpCo to effectively manage compliance to all applicable laws and regulations and a common set of policies and procedures
Monitor development and manage processes to identify and evaluate business risk areas ‘and control self-assessments
Investigate and research emerging risk trends in the industry and advise management where appropriate
Monitor implementation of appropriate systems for measuring effectiveness of all the risk management services and compliance, and present findings to the relevant parties and governance structures
Ensure effective management of the corporate risk and control assessment reporting process as well as management and maintenance of the infrastructure elements
Report and provide details on risk registers, risk monitoring status, closure, mitigation tc to Group DigiFin Risk & Compliance teams as per the agreed timelines

Ensure risk evaluation, which involves comparing estimated risks with criteria established by the company such as costs, legal requirements, and environmental factors, and evaluating the company’s previous handling of risks
Ensure corporate governance involving external risk reporting to stakeholders
Ensure effective implementation of disaster recovery, business continuity, risk management and access controls Frameworks in OpCo
Oversight of the OpCo Ethics Management program to ensure that the company conducts business in an ethical and socially responsible manner
Implement mechanisms to train, monitor and test compliance to all laws and regulations in the compliance universe of opCo
Provide recommendations to enhance the company’s Risk and Compliance Management road-map, policy, Framework, methodology and system. Where required, provide suggestion to group on improvement in group wide controls
Establish a continuous improvement mechanism to enhance the maturity level of risk management and compliance processes within the OpCo
Monitor analysis all costs associated to risk non-compliance, maintenance and prevention

Where required, escalate unsolvable issues to Head Ethics, Risk & Compliance [AS2] in a timeous manner
Assist with relevant Exco, Board and other reporting requirements
Qualifications
Education:

Minimum of 4-year tertiary degree in Compliance, Risk Management, Audit, or related field
Post Graduate degree in similar or related field is an advantage
Experience:

A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
Experience in Fintech, banking or Telecom is preferred
Proven experience Risk & Compliance Management, Process & Control Management within a FinTech or Banking environment
Hands on experience in managing, and implementing compliance policies, procedures, and initiatives
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:

Functional Knowledge:

Knowledge of ISO31000 risk management principles
Knowledge of Corporate regulatory environment
Fintech risk environment
Financial, Technology & Operational risk
Busines Continuity Management
Ethics management
Process Compliance
Audit Sampling & Analysis
Skills

Relationship/people management
Analytical thinking
Continuous improvement
Data interpretation
Delivery focused
Presentation
Relationship building

Apply Before : 09/03/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

MTN Cameroun

PROJECT MANAGER

Douala Publié il y a 11 mois Expire le 3 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Manager – Project Manager.Fintech CEO’s Office
Littoral, Cameroon and 1 more (On-site)
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

An expertise-based multicultural Fintech organisation

A dynamic and evolving field of Fintech/Financial Services industry
Revolutionary workforce practices which are bringing together global labour markets
Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
Agile ways of working
Responsibilities
As the sub-functional leader of the Information Security vertical, the role is accountable to:

Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with

Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
Delivery Leadership:

As the delivery leader of the Information Security vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the CTIO
Evaluate the efficiency and effectiveness of Information Security strategies and propose and offer suggestions for improvements
Information Security Operations

Direct the implementation of group security governance and security strategies, including the definition and delivery of OpCo-wide implementation plan, in accordance with group strategy, corporate governance and international security standards.
Ensure implementation and adherence to the Information Security standards, guidelines & processes as prescribed by MTN Group Information Security teams and Group DigiFin Information Security teams

Lead and direct the adoption of newly implemented security solutions to operational environment as well as in-depth security testing in order to keep security risks to the OpCo’s assets and networks / the response time to security threats at a minimum.
Lead timely action-taking in response to fraudulent activities related to the information system based on and informed by reports received from specialist
Direct the regular conducting of security trainings, building of a knowledge repository and distribution of security governance documents (covering end-to-end security) as part of the overall objective of promotion and ensuring awareness of security standards, policies and procedures amongst the employees
Support group and technology team in designing, reviewing and implementing security architecture plans and blue prints
Lead and direct adapting, testing (UAT, performance, functions) and piloting of new/extended security services/systems as well as their implementation with the view to minimise the negative impact on operations

Direct the creation of long- and short-term implementation roadmaps to meet all identified security requirements
Direct the development of business continuity and disaster recovery plans for security systems, in collaboration with the Ethics, Risk and Compliance team, so as to implement action plans that respond quickly and effectively to potential disasters
Lead the development and maintaining of relations with government representatives, as required
Where required, escalate unsolvable issues to CTIO in a timeous manner
Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities

Accountable for the morale, performance, and development of the function’s human capital
Cascade and socialize work structure processes to enable adoption by the team
Coach and mentor direct reports
Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
Ensure effective management of diversity among personnel in the function
Identify staff training and development needs and implement necessary actions, in collaboration with HR

Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Qualifications
Education:

A Degree in Computer Science, Software Engineering, Information Systems, Information Technology or related field
Relevant post graduate qualification is an advantage
Experience:

A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
Experience in Fintech, banking or Mobile Money is preferred
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:

Functional Knowledge:

IT Security assessment
IT Security compliance
Cyber Defense
Security Engineering
Identity & Access controls
Vulnerability & Penetration testing
Threat management
Privacy controls & management
Skills

Relationship/people management
Analytical thinking
Continuous improvement
Data interpretation
Delivery focused
Presentation
Relationship building

Apply Before : 09/03/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

Offre d Emploi Jobinfocamer CamerJobs

Comptable

Douala Publié il y a 11 mois Expire le 16 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Une entreprise de BTP situé à douala akwa, recherche un compable expirementé

  • niveau BTS
  • 2 à 3 ans d’expériences
  • 27 ans et plus

Postuler sur whatsapp au 674276313

CAMTRACK

DES AGENTS CUSTOMER CARE & EXPÉRIENCE CLIENT

Douala Publié il y a 11 mois Expire le 10 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

RECRUTEMENT

DES AGENTS CUSTOMER CARE & EXPÉRIENCE CLIENT

(Relation Proactive & Insights)

Dans le cadre du renforcement de nos équipes et de l’expansion de nos activités, CAMTRACK SAS, entreprise spécialisée dans la géolocalisation, la télémétrie, le tracking et la gestion de flotte, recrute des Agents Customer Care & Expérience Client.

Date limite de candidature

10 SEPT. 2025

Envoyez votre CV et lettre de motivation à l’adresse suivante : carriere@camtrack.net

LES MISSIONS

  • Assurer un accueil personnalisé proactif aux clients (par téléphone, email, plateforme digitale ou en présentiel).
  • Gérer efficacement les réclamations, incidents techniques et demandes clients avec un suivi complet jusqu’à résolution.
  • Collecter et analyser les retours clients (Insights) afin d’identifier les irritants, anticiper les besoins et améliorer l’expérience client.
  • Rédiger des rapports réguliers sur les incidents récurrents et proposer des plans d’amélioration continue.
  • Collaborer étroitement avec les équipes techniques, commerciales et opérations pour garantir une expérience client fluide et cohérente.
  • Former, accompagner et recycler les clients sur l’utilisation optimale des plateformes et solutions CAMTRACK (Wialon, CSS, CMS PRO, etc.).
  • Contribuer activement à la fidélisation et à la satisfaction client en renforçant la relation de confiance.
  • Participer à la mise en place de meilleures pratiques en Customer Care et au respect des normes qualité internationales.

PROFIL RECHERCHÉ

  • Expérience de 2 à 3 ans minimum dans un poste similaire (Service Client, Customer Care, Support Technique ou Expérience Client).
  • Bonne connaissance des plateformes de gestion de flotte (Wialon, CSS, CMS PRO).
  • Maîtrise des outils de gestion de la relation client (CRM, ERP, Helpdesk).
  • Certifications appréciées : ITIL, Customer Experience (CX), ISO 9001, CRM Dynamics, ou équivalent.
  • Autonomie, rigueur, esprit d’équipe et sens prononcé du service.
  • Excellentes qualités relationnelles : sens de l’écoute, diplomatie, communication claire et orientation client.

CAMTRACK

Douala, Bonapriso

UCB

03 CHEFS DE QUART DE FABRICATION

Cameroun Publié il y a 11 mois Expire le 1 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

La Société UCB, filiale du Groupe KADJI, recherche 3 Chefs de Quart de Fabrication (CDI).

– Votre mission : être le relais entre le maître-brasseur et les opérateurs, et superviser l’ensemble des étapes de production (bière & sirop).

– Profil recherché :
Bac+3 en Ingénierie alimentaire, Biochimie ou similaire
Min. 3 ans d’expérience en brasserie
Maîtrise de la salle de brassage, filtration de la bière & salle des sirops
Bonne maîtrise de l’outil informatique
Esprit d’équipe et résistance au travail sous pression

COMMENT POSTULER :

– Envoyez votre CV (format PDF) au plus tard le 01/09/2025 à 17h00 à : recrutement@sa-ucb.com

– Objet du mail : CQF-01092025
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Offre d Emploi Jobinfocamer CamerJobs

Collectrices dans Toutes les Agences

Cameroun Publié il y a 11 mois Expire le 15 septembre 2025

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Le Crédit Solidaire d’Afrique (CRESAF) recherche des Collectrices dynamiques, honnêtes et ambitieuses pour renforcer nos équipes dans toutes nos agences !
– Vos missions : Prospecter, Suivre et fidéliser notre clientèle.
– Zones d’affectation : Toutes nos agences.
– Date limite : 15 Septembre 2025
​Niveau requis : BEPC/CAP (savoir lire et écrire)

COMMENT POSTULER :
​Intéressées ? Envoyez votre CV par mail à info@cresaf.com
​Rejoignez une microfinance qui fait la différence !