• Ensure front-office reception and manage the Directorate’s document flow (incoming and outgoing mail, emails, files, reports, etc.).
• Organize and prioritize the line manager’s agenda in line with operational and strategic requirements.
• Draft, process, manage and archive administrative documents while ensuring proper filing, traceability, confidentiality and compliance (routine correspondence, meeting minutes, activity reports, etc.).
• Ensure professional communication with all internal and external stakeholders.
• Efficiently use office automation tools and strictly comply with internal procedures.
• Organize business travel (registrations, reservations, accommodation, transportation, etc.).
• Manage service providers (analysis of offers, preparation of purchase orders, follow-up of payments, etc.).
• Handle unforeseen situations with responsiveness and professionalism.
• Ensure strict confidentiality of all information handled.
• Provide auxiliary support on cross-functional tasks according to Management’s needs (internal communication, organization of internal events, liaison with partners).

Know-How

• Knowledge of secretarial and executive assistance techniques.
• Knowledge of front-office reception techniques.
• Professional communication techniques (internal and external).
• Basic knowledge of administrative management.
• Knowledge of agenda management and meeting organization.
• Strong administrative writing skills.
• Excellent written and spoken French and English.
• Proficiency in Microsoft Office Suite and ability to use document management and collaboration tools (Teams / SharePoint or equivalents).
• Ability to manage priorities and meet deadlines.

Knowledge

• Welcome and guide visitors professionally.
• Communicate with courtesy and clarity.
• Efficiently manage the Directorate’s agenda and travel arrangements.
• Master and apply internal procedures.
• Strong command of IT and office tools.
• Ensure coordination between departments and external partners.
• Maintain statutory registers and mandatory documents.
• Demonstrate a service- and quality-oriented mindset.
• Ensure regular and accurate activity reporting.

Soft Skills

• High level of rigor, discretion and confidentiality.
• Professional appearance and conduct.
• Strong organizational skills and ability to manage stress.
• Analytical and synthesis skills.
• Courtesy, availability and responsiveness.
• Good listening skills and team spirit.
• Humility and loyalty.
• Proactivity, dynamism and adaptability.
• Ability to work under pressure.

NB: Applications which receive no reply 60 days after the deadline should be considered unsuccessful.

Afriland First Bank
Department of Human Resources
The customer’s interest is our priority