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Toutes les Offres d'emploi à diplome : Licence

ONYX MANPOWER SERVICES S.A.

15 Postes à Pourvoir

Douala Publié il y a 1 mois Expire le 11 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Offre d’emploi chez ONYX Manpower Services Cameroon
 Nous recherchons des personnes avec les profils suivants 
SUPRVISEUR (01) :
BACC
Diplôme de qualification en hôtellerie/Restauration ou Gestion
05 ans d’expérience
CAMP BOSS (02) :
BEPX
Diplôme de qualification en hôtellerie/Restauration ou d’une attestation de formation professionnelle
05 ans d’expérience
QHSE (01)
Diplôme Supérieur en QHSE
05 ans d’expérience dans la restauration collective
CHEF DE CUISINE (01)
Attestation de formation professionnelle en restauration
10 ans d’expérience dans la restauration collective
MAITRE D’HOTEL (01)
Formation hôtelière en service de salle
AUTRES :
Plusieurs cuisinier
Plusieurs Serveurs
Plusieurs plongeurs
Envoyez votre demande via ce mail : jobs@onyx-as.com et mentionnez votre poste en objet. 

DATE LIMITE DE DÉPÔT DES DOSSIERS : URGENT

ST Digitial

Stagiaire Commercial H/F

Douala Publié il y a 1 mois Expire le 8 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Aujourd’hui, dans le cadre de nos activités à Douala (Cameroun), nous recherchons un Stagiaire Commercial H/F prêt(e) à relever des défis stratégiques et à laisser son empreinte sur l’avenir du numérique africain.

MISSIONS PRINCIPALES :

Participer à la prospection de nouveaux clients (physique et téléphonique)
Contribuer à la gestion et au suivi du portefeuille clients

Appuyer l’équipe dans l’analyse des besoins clients et la préparation des réponses à appel d’offre
Identifier des opportunités de croissance et d’affaires
Participer à l’élaboration de propositions commerciales
Assurer le suivi du processus de vente : livraison, service après-vente
Contribuer à la veille économique et concurrentielle sur le marché
Participer aux actions de visibilité de l’entreprise (marketing, relationnel, branding)
Appuyer le suivi de la satisfaction clients
Toute autre activité permettant de contribuer au développement du chiffre d’affaires

Formation :

Étudiant(e) en cours de Licence (Bac+3) en Commerce, Marketing ou Management des ventes
Formation dispensée au sein d’une école de commerce, université ou institut spécialisé

Savoir-faire techniques :

Notions en techniques de vente et développement commercial
Sens analytique et curiosité pour les marchés IT et Cloud

Capacité à suivre des objectifs et à produire un reporting régulier
Aisance avec les outils digitaux et bureautiques (Pack Office, CRM)

Savoir-faire comportementaux :

Intégrité et discrétion
Curiosité, proactivité et goût du challenge
Rigueur et sens du détail
Organisation et autonomie dans les tâches
Bienveillance et esprit d’équipe


Informations générales :

Type de contrat : Stage professionnel de 6 mois renouvelable une fois en cas de réussite
Démarrage : Immédiat
Localisation : Douala (Cameroun)

COMMENT POSTULER ? 

LES DÉPÔTS DE CANDIDATURES SE FONT UNIQUEMENT SUR LE SITE INTERNET : https://st.digital/jobs/stagiaire-commercial-h-f-douala-508 

DATE LIMITE DE DÉPÔT DES DOSSIERS : URGENT, Postulez maintenant

SNK Foundation

HÔTESSES – FOIRE PROMOTE 2026

Yaoundé Publié il y a 1 mois Expire le 2 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Dans le cadre de sa participation au salon promote 2026, la SNK FOUNDATION recrute des hôtesses professionnelles pour représenter son image institutionnelle et ses programmes à fort impact social.

VOTRE MISSION 

Accueil et orientation des visiteurs

Présentation des programmes SNK FOUNDATION

Collecte et qualification des contacts

Appui à l’équipe communication & partenariats

PROFIL RECHERCHÉ 

Être âgée de 20 à 27 ans

Excellente présentation

Français / anglais courant

Sens du relationnel et de l’accueil

Dynamisme, discipline et esprit d’équipe

Intérêt pour l’innovation sociale et l’humanitaire

CONDITIONS

Disponibilité sur toute la période

Formation préparatoire obligatoire (03 jours)

Expérience en événementiel ou relation client appréciée

DOSSIER DE CANDIDATURE 

Cv

Lettre de motivation

Photo complète
COMMENT POSTULER ? 
POSTULEZ  Via  WhatsApp : 693 691 994
Date limite de candidature : 02 juin 2026 à 20h00

SNK FOUNDATION, L’INNOVATION POUR L’HUMAIN.

DATE LIMITE DE DÉPÔT DES DOSSIERS : 02 juin 2026

Institut International des Assurances (IIA)

INFORMATICIEN

Yaoundé Publié il y a 1 mois Expire le 19 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

L’Institut International des Assurances (IIA) de Yaoundé, lance un avis d’appel à candidature pour le recrutement d’un Technicien Supérieur Spécialiste des Systèmes d’Information et Intégration
TITRE ET DESCRIPTION DU POSTE
Placé sous l’autorité du Directeur Général, le technicien devra avoir le profil suivant 
Mission Principale : Maintenir les solutions logicielles et les bases de données existantes et à venir de I’llA. Participer à l’intégration de nouvelles solutions. Optimiser les processus métiers via IERP et assurer la cohérence technique du système d’information.
Responsabilités clés :
3 Maintien en condition opérationnelle : Garantir la continuité de service des applications ,
3 Intégration de solutions : Assurer la connexion et l’échange de données entre les  différentes applications (Moodle, Odoo, bases de données internes, site web) 

Administration système avancée : Administrer et sécuriser les serveurs virtuels (VPS) dans le cloud. Automatiser les tâches via des scripts (Python, Bash) 
  Développement et base de données : Développer, maintenir et faire évoluer des applications web internes. Concevoir, administrer et optimiser les bases de données MySQL/MariaDB (modélisation, requêtes complexes, sauvegardes, sécurité) ,
3 ERP Odoo : Participer à l’évolution et à la maintenance du module Odoo déployé à l’IlA. Formation et accompagnement continu des utilisateurs clés 
3 Maintenance évolutive du site web et de Moodle : Apporter des modifications techniques et fonctionnelles au site web et à la plateforme Moodle 

3 Veille technologique : Proposer des améliorations techniques pour le système d’information.
3 Reporting : Assurer un reporting permanent des missions et émettre des alertes
Compétences techniques exigées :
3 Diplôme de niveau Technicien Supérieur (BTS, DUT, Licence) en Informatique, Génie Logiciel ou domaine équivalent ,
3 Compétences avérées en développement web avec une maîtrise minimale du PHP et du Python
3 Expertise en conception et administration de bases de données MySQL/MariaDB
3 Expérience pratique avec I’ERP Odoo très appréciée
3 Solides connaissances en administration de serveurs Linux/Windows dans un environnement Cloud (VPS)
9 Expérience avec les plateformes Moodle (administration technique) et Opale (un
atout) ;
3 Connaissances en cybersécurité applicative et des données (un atout).
Savoir-être et conditions :
3 Âge maximal : 35 ans ,
3 3 ans d’expérience minimum en lien avec les compétences techniques susmentionnées
3 Esprit analytique, force de proposition et rigueur extrême dans le code et la gestion des données

3 Autonome avec un bon sens de l’organisation et des priorités ,
3 Forte disponibilité et flexibilité horaire pour mener à bien les projets et résoudre les incidents critiques 
3 Capacité à travailler en autonomie et en parfaite complémentarité avec le technicien maintenance.
REMUNERATION ET CLASSEMENT
Agent de catégorie VIII échelon A de la grille des salaires de l’IlA.
DOSSIER DE CANDIDATURE
     Une lettre de motivation
     Un Curriculum Vitae détaillé.
     Les photocopies certifiées conformes des diplômes et attestations de travail ;
     Un extrait d’acte de naissance certifié datant de moins de trois (03) mois 
     Un certificat médical datant de moins de trois (03) mois et établi par un médecin du secteur de la santé publique 
     Un extrait du bulletin N 0 3 du casier Judiciaire datant de moins de trois (03) mois.
RECEVABILITE DES DOSSIERS
La date limite de recevabilité des dossiers de candidature est fixée au 19 juin 2026 à 16h30 au siège de l’Institut International des Assurances situé au quartier MFANDENA lieudit « titi garage » BP 1575 Yaoundé.
La connaissance des usages diplomatiques et consulaires serait un atout.

TRADE AND ENGINEERING CORPORATION

ASSISTANT STAGIAIRE HSE

Douala Publié il y a 1 mois Expire le 12 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Un Responsable HSE (Hygiène, Sécurité, Environnement) définit et pilote la politique de prévention des risques professionnels et environnementaux. Il garantit la conformité légale, élabore des procédures, forme le personnel et veille à la réduction de l’impact industriel. Son objectif est d’assurer la sécurité des salariés et des installations. 

Missions Principales :

  • Stratégie : Élaborer la politique HSE et la faire appliquer.
  • Risques : Évaluer les risques (Document Unique) et mettre en place des actions correctives.
  • Conformité : Veille réglementaire et maintien des certifications.
  • Formation : Sensibiliser et former le personnel aux consignes de sécurité.
  • Audit : Réaliser des audits internes et le suivi des indicateurs. 

Compétences et Profil :

  • Analyse de risques et audit.
  • Connaissance des réglementations QHSE.
  • Gestion de projet et animation d’équipe.
  • Rigueur, pédagogie et réactivité.

ADRESSE EMAIL: tecsarl2021@gmail.com

Danish Refugee Council

PROJECT COORDINATOR

Bamenda Publié il y a 1 mois Expire le 4 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in thirty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been present in West and Central Africa since 1998. DRC’s HQ Hub for West Africa & Americas is based in Dakar, Senegal, and covers twelve countries outside Senegal.  

The Cameroon country office opened in 2018 and currently comprises a coordination office in the capital Yaoundé, a base in Bamenda covering the Northwest region, a base in Garoua Boulaï covering the Adamaoua and East regions, and a base in Mokolo for the Far North. 

DRC’s interventions in these areas include providing assistance to vulnerable populations, especially IDPs and refugees to enable them to meet their basic needs and protection, providing durable solutions to the ultrapoor while rendering them resilient to shocks via resilience and peacebuilding activities. Due to the lack of emergency response services to the newly displaced in the NWSW regions, the DRC has stepped in with emergency protection and multipurpose cash in the NW region in collaboration with two national organizations as partners.  

2. Overall purpose of the role:

Under the direct supervision of the NW Base Manager, the Emergency Response Project Coordinator is responsible for the quality implementation of the « Localised RRM » project in the NW region of Cameroon, as well as for the overall monitoring and capacity strengthening of the two (2) National NGO partners of the project; He/she is also responsible for any contractual, control and accountability aspects related to the implementation of the project and monitoring of the partnerships.

3. Responsibilities:
The  Emergency Response Project Coordinator is responsible for :

Overall objectives

PROGRAMMATIC MANAGEMENT:

Planning: Prepares and monitors the timely implementation of activities. Organizes the project kick-off, follow-up meetings with the partners and the closing meeting of the project.
Beneficiary Engagement and Accountability: Supports the Base Manager to ensure that accountability, feedback and reporting mechanisms are put in place and that beneficiaries are engaged with all aspects of the project.

Internal coordination: Ensures good coordination and communication within the NW office and the Country Office of DRC Cameroon.
External coordination: Ensures good coordination and communication with other I/NGOs operating in the context of the NW region, local authorities, International Organizations, national and regional clusters and other sectoral meetings/forums with emphasis on the effective collaboration and coordination of RRM activities.
Representation: Represents DRC in external meetings in the NW region with local authorities, other I/NGOs and International Organizations. Ensures good relations with the implementing partners, and with any local, civil, traditional or community authorities for the successful implementation of the project;
Information management and documentation tracking: She/he is accountable for the proper collection, management and archiving of all related project documentation for the purpose of internal and external audits
Technical oversight and quality assurance: Together with partner teams and DRC technical departments develops and roll out tools for quality implementation of the activities, ensuring that activities, processes and methodologies are clearly understood and implemented by the various project stakeholders;
PARTNERSHIP MANAGEMENT:

Coordinates the assessment of partners’ capacities, ensures the development of training plans, organizes capacity building and training with support from technical staff of the NW Office (Protection Specialist, MEAL/IM Specialist, Access Manager) and of the Country Office (Protection and Economic Recovery Coordinators, Partnership Management Specialist) while actively involving partners for better ownership of the capacity strengthening.
She/he is accountable for the involvement and commitment of local DRC partners in the implementation of activities and the achievement of all commitments according to the terms of the signed sub-grant contracts. Oversees partners’ compliance with the rules and regulations of the grant agreement between them and DRC.

Discover more

communication

Communications & Media Studies

Communication
Maintain clear and transparent communication with local partners and carry out regular visits to the field and to the partners’ premises to provide technical support for the staff and to ensure the progress and quality of the interventions.
Contribute to the organizational transformation of DRC Cameroon towards greater localization. Collect lessons learned and best practices as well as case studies (from DRC and/or other partners) that can be used for DRC’s continuous learning, for reporting to donors as well as for DRC’s communication materials.
Capitalization: set up and regularly update a toolbox bringing together tools, modules, etc. to strengthen the skills and practices of DRC teams in capacity building of partners for the entire DRC CMR mission.
GRANT MANAGEMENT:

Internal reporting: Sharing quality internal and external reports. Validation and transmission of technical activity reports, narratives and other documents provided for by the project to donors, in compliance with procedures and deadlines.
Communication and visibility: Contributes to the project’s communication and visibility strategy.
Project Development: Supports the development of new project proposals when requested.
SUPPORT SERVICES MANAGEMENT:

MEAL: Supports the MEAL/IM specialist for the proper planning, capacity strengthening and implementation of MEAL activities for DRC and its partners.
FINANCE and LOGISTICS: Supports the Support Services team for the proper planning, capacity strengthening and implementation of finance, procurement and generally all administrative procedures for DRC and its partners.
Budget monitoring and development: Plans costs, controls accounting and forecasting and highlights timely any unspent/unforeseen cost in close collaboration with the Base Manger. When requested, supports the development of new budget proposals.
SAFETY

Security Management: Maintains a close relationship with the Access, Safety & Base Manager to develop increased knowledge of the area of intervention and potential threats. Immediately reports any breach of security protocols to the Base Manager or Country Director.

4. Required Qualifications

Experience and technical competencies: 

At least 5 years of experience in humanitarian work
At least 1 year of experience engaging with local national actors (LNAs) in the context of RRM or any other emergency project

Experience in cash transfers and protection activities will be considered an asset
Ability to work long hours under pressure, in a flexible, adaptable and autonomous manner.
Ability to work effectively in extreme circumstances, including stress, high security risks and difficult living conditions
Proficiency in the office pack (Word, Excel, Power Point, Internet browsing, etc.)), Teams and Outlook
Ability to work with disaster-affected communities in a sensitive and participatory manner;
Possess excellent oral and written communication skills as well as analytical abilities.
Education:

University degree (BAC+3 /4) in Social Sciences, Economics, Rural Development, project management or equivalent
Languages: (indicate fluency level)

English (Expert)
Fluency in French will be considered an advantage
Knowledge of the Local Language (pidgin) will be considered an asset
Key Players: (Internal and External)

NGO partners
Local authorities and Internation NGOs/Organizations
Local communities and beneficiaries
Program/Support Team/Technical Unit in CO
5. Required Skills & Qualities

Core Competencies of DRC:
Striving for excellence
Collaboration
Taking the lead
Communication
Demonstrating Integrity
Ability to work in a multinational and multicultural environment
Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

Excellent communication skills, as well as patience and politeness, are required
Multi-tasking and Organizational skills is a must
Adaptable and Flexible
Proven analytical and critical thinking skills
Exemplary sense of ethics in the workplace
Team-oriented & good sense of humour
6. General Regulations

The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
Employee should not engage in any other paid activity during the DRC contract period without prior authorization
Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request
7. Application Process

Are you interested? Then apply for this position online: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages).

DRC provides equal opportunity in employment and prohibits discrimination in employment based on race, sex, colour, religion, sexual orientation, age, marital status, or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

However, all applicants shall take into consideration that DRC cannot offer an international work contract to a citizen of the country of assignment (in this specific case: Republic of Cameroon)

Applications close on the 04th of June 2026 at midnight (GMT-time). Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.   

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://drc.ngo/en/jobs/job/?id=176052 


Deadline for Applications : 04th of June 2026

SoCha

Enquêteurs / Chercheurs de Terrain

Cameroun Publié il y a 1 mois Expire le 12 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Contexte 

Nous constituons un roster d’enquêteurs, chercheurs de terrain, superviseurs et assistants de collecte de données basés au Cameroun pour de potentielles missions d’évaluation humanitaire liées à l’élevage, aux moyens de subsistance, à la sécurité alimentaire et à la sécurité économique.

Les zones prioritaires pour cette mission sont l’Extrême-Nord, notamment Maroua. Les candidats ayant une expérience dans les zones liées à Bamenda et Buea peuvent également être considérés.


Les candidats basés dans d’autres régions du Cameroun sont aussi encouragés à postuler. Les profils retenus pourront être considérés pour d’autres missions futures de collecte de données, suivi, évaluation, recherche, traduction, supervision ou appui terrain au Cameroun, selon les besoins.

Les missions pourront inclure des enquêtes ménages, entretiens avec informateurs clés, discussions de groupe, consultations communautaires, observations de terrain, traduction et rapports de terrain.


Responsabilités Pricipales 

Conduire des enquêtes ménages, entretiens et discussions de groupe. 
Collecter des données sur l’élevage, la santé animale, les moyens de subsistance, la sécurité alimentaire, l’accès à l’eau, les revenus, la résilience et les stratégies d’adaptation. 
Travailler avec des communautés pastorales, agro-pastorales, agricoles, déplacées, retournées et hôtes. 
Utiliser des outils numériques comme KoboToolbox, ODK, SurveyCTO ou similaires. 
Respecter les principes de consentement éclairé, confidentialité, sauvegarde, PSEA, Do No Harm et protection des données. 
Soumettre des données et rapports de terrain clairs, précis et dans les délais. 


Profil Recherché 

Expérience en enquêtes, évaluations, recherche, suivi de projets ou collecte de données humanitaires. 
Expérience de travail au Cameroun, idéalement dans l’Extrême-Nord ou dans des zones affectées par les conflits. 
Bonne connaissance des communautés rurales, pastorales ou agro-pastorales. 
Expérience avec les enquêtes ménages, entretiens avec informateurs clés, discussions de groupe ou entretiens qualitatifs. 
Capacité à utiliser un smartphone Android pour la collecte numérique. 
Français obligatoire. Anglais, fulfulde, arabe, kanuri, haoussa ou autres langues locales sont des avantages. 


Lieu

Cameroun — priorité à l’Extrême-Nord/Maroua, mais les candidats de toutes les régions peuvent postuler.


Comment Postuler 

Les candidats intéressés doivent compléter le formulaire ici : https://jobs.socha.net/jobs/socha_llc/enumerators/field-researchers- 


Il s’agit d’un exercice de préqualification/constitution de roster uniquement. La soumission d’une candidature ne garantit pas un emploi. Seuls les candidats présélectionnés seront contactés.

COMMENT POSTULER ? 


LES DÉPÔTS DE CANDIDATURES SE FONT UNIQUEMENT SUR LE SITE INTERNET :  https://jobs.socha.net/jobs/socha_llc/enumerators/field-researchers- 

DATE LIMITE DE DÉPÔT DES DOSSIERS : URGENT, Postulez maintenant

SATED GROUP

12 STAGIAIRES SPÉCIALISÉS

Douala Publié il y a 1 mois Expire le 15 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Vous êtes passionné(e) par les métiers de l’électricité et souhaitez développer vos compétences au sein d’un groupe dynamique et engagé dans l’excellence ?

Dans le cadre du renforcement de ses équipes, SATED GROUP lance le recrutement de 12 stagiaires spécialisés en électricité, dont :

 02 stagiaires spécialisés en maintenance de groupes électrogènes.

 Profils recherchés :
– Formation en électricité (BTS, Licence, Ingénieur ou équivalent)
– Connaissances en installation électrique, câblage et maintenance
– Esprit d’équipe, rigueur et sens des responsabilités
– Compétences en maintenance de groupes électrogènes pour les postes dédiés

 Dossier de candidature :

Un CV à jour

Une lettre de motivation

 À envoyer à : recrutement@satedgroup.com

 Date limite de dépôt : 15 juin 2026

Rejoignez une entreprise qui valorise le talent, l’apprentissage et l’innovation au service des énergies durables.

MTN Cameroun

REGIONAL MANAGER Physical Touch Points Grand Center

Yaoundé Publié il y a 1 mois Expire le 5 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Responsibilities
Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery

Influence the overall merchandising, marketing and customer experience vision, strategy and goals for physical Touchpoint workforce
Create an operationally efficient environment that consistently delivers on transformational customer experience in line with MTNC C.A.R.E service philosophy

Develop and implement channel strategies in order to improve customer experience and customer service, grow market awareness for the brand and acquire new subscribers
Implement the Customer Service standards throughout the customer journey instore (owned and non-Owned) that maintain productive customer relationships and provide inspiring personalized shopping experience.
Introduce innovations in the Physical touchpoint Channel that contributes to the acquisition, satisfaction and retention of customers.
Implement Frontline incentive reward/recognition programs focused on customer acquisition and retention as well as revenue growth.
Develop new retail avenues for Customer Service touch points (inclusion of service elements in indirect distribution channels – Dealers/Agents/Kiosks/Others)
Manage the transformation from 100% ownership model towards proper mix of owned vs. Non-Owned Model

Track, measure and interpret performance data for the physical channel
Standardize and maintain service and sales performance reports.
Monitor and optimize efficiencies of store operations, through introducing cost control and profit maximization initiatives.
Works with cross-functional teams both internally and externally to improve touch point performance.
Ensure that financial, accounting, fraud & risk management policies and standards are properly executed and maintained across the channel
Track the inventory movements across regions and manage the processing of mark downs, transfers & consolidations, receiving and POS transactions

Manage all the in-store operational activities. Develop and Implement operational policies and procedures to achieve organizational consistency and efficiency.
Ensure that customer management, customer experience policies and standards are maintained and properly executed within service centres
Identify areas for systems and process improvement at store level and make recommendations for improvement.
Provide professional guidance in the implementation of necessary changes at Service Center level in order to support business objectives
Manage the delivery of inbound/outbound communications of key business decisions to the frontline workforce
Manage the work force to maximize sales, traffic flow, floor coverage and customer engagement
Monitor Customer interactions and performance metrics and provide/execute improvement plans
Support Marketing efforts including branding, advertising, event, and development of new programs and sales toolkits ensuring that all owned customer touch points are brand compliant

Manage the resolution of all customer touch points (owned and non-owned) issues
Manage the new store opening calendar.
Establish and maintain a customer service orientation within the Customer Operations teams Coach, Monitor Physical Touchpoint supervisor/coordinator to
Ensure effectiveness of “one-stop-shop” in the physical TP, by making sure each staff can welcome, educate, assist customers and sell all products and services offered by MTN
Ensure an NPS score of 9-10 by providing customer feedback to physical TP staff and implement corrective actions
Ensure that physical TP staff display the right attitude towards customers as per policy and CRM flow.
Ensure all physical TP staff are fully knowledgeable on Products and Services by:

Making sure all physical TP staff receive timely and appropriate training on products and services (P&S)
Monitoring P&S knowledge assessments results and deploying products & services refresher sessions accordingly
Ensure physical TP staff are properly trained to assist customers in various devices manipulation
Call back (sms/email) unsatisfied customers to reassure/apologize/provide feedback, daily to ensure a high NPS score
Handle escalated or sensitive customer issues in a timely and efficient manner
Provide monthly reconciliation report to Finance (status of physical vs system stock, cash deposits vs bank statement, reconciliation gaps justifications)
Perform necessary checks/investigations to identify and justify/correct reconciliation gaps
Ensure all products to be sold are available, well managed and kept safely.
Ensure SC is secured (effective alarm, full presence of guards, secured safe as per policy, money transfer as per policy and by accredited money transfer services) and report to BRM any non-compliance and/or incident
Ensure SC functionalities are properly functioning (air conditioning, light bulbs, generators, doors, furniture…) and timely liaise with Facilities unit for resolution
Ensure overall cleanliness of the physical touchpoint (regular meetings with Cleaning agency, spot checks, customers’ feedback, MPR)
Monitor the evolution of KPI of physical and implement corrective actions when necessary
Liaise with marketing to ensure up to date and compliant branding of the Physical Touchpoints
Make sure that all staff strictly respect Physical touchpoints policies & procedures
Animate as much as possible the Service Centre/BS/MSC by organizing internal staff challenges, as well as promotions and events for customers
Ensure daily, weekly, monthly reporting on all activities that are taking place at the Service Centre.
Manage contracting agreements of Branded Stores and Mobile Service Centre Managerial / Supervisory Responsibilities
Coach and mentor direct reports; identify staff training and development needs and implement necessary actions.
Ensure skill transfer for staff development, motivation and business continuity
Ensure the team is led, motivated and rewarded to achieve high performance areas
Guide and direct suppliers and third parties in achieving Customer Services objectives
Manage team (including recruitment, on-boarding, attrition)
Set goals and objectives for direct reports and monitor progress.
Set up appropriate structure to meet Customer Services objectives
Provide an advisory function on governance and best practices in client experience

Qualifications
Degree – Minimum of 3 years degree in Business Administration, marketing, communication, sales, Social Sciences or any other relevant field. Master’s advantageous

Work Experience – Minimum of 5 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries

Minimum of 2 years in Team Management

Experience in stock management

Experience in a customer-centric environment would be an advantage

Experience in a telecommunications environment would be an advantage

Experience in an ICT environment would be an advantage

Demonstrated experience in Customer Service and Retail Service and Retail Management for both B2C & B2B environments

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs?lastSelectedFacet=LOCATIONS&location=Cameroon 

Apply Before 06/05/2026, 11:55 PM

MTN Cameroun

ENGINEER - IN and VAS

Douala Publié il y a 1 mois Expire le 4 juin 2026

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup. 
Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.

Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services.
Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations.  
Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services.
Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.
Engage members of other departments in resolution of issues as well as planning of network related projects.
Participate in knowledge transfer sessions across members of the Service Operations team.
Provide input into the training needs for the CHARGING SYSTEMS & VAS team.
Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards. 

Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager.
To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations. 
Qualifications
Education:

Minimum of 3-year degree/diploma in Computer Engineering or IT.

Experience:

Minimum of 3 years’ experience in Intelligent Network
Experience in supervising others is an advantage 
Experience working in a medium organization Competencies

Functional Knowledge: 

Charging Systems and Cloud VAS Platform, API 
GSM Architecture and Resource Provisioning 
Exposure to GSM/VAS/IN related network
Basic IP and networking, good presentation and report writing skills
Excellent computing, programming & scripting, and database management skills.

Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)
Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)
Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)

Skills:

Integrity
Commitment to the Organization
Teamwork & Cooperation
Customer Focus
Taking the Initiative

Behavioural Qualities:

Analytical Thinking, Problem solving and analytical abilities.
Strong interpersonal and communications skills.
Team building abilities
Ability to function under pressure.
Ability to think and articulate thoughts logically
Ability to Multitask
About Us
We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Thank you.

About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs?lastSelectedFacet=LOCATIONS&location=Cameroon 

Apply Before 06/05/2026, 11:55 PM