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FHI 360

EPIC COMMUNITY ADVISOR AND ZONAL LEAD

bafoussam, Yaoundé Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Report to: Associate Director, Programs

Job Responsibilities:
• Lead and coordinate the entire zonal project team (clinical, strategic information, finance and administration)
• Functions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)
• Coordinates requests from project Senior Management for technical assistance
• Maintains collaborative relationships and a constructive dialogue , technical exchange and coordination with relevant government agencies at zonal level, field counterparts and implementing partners, e.g. Regional Technical Group, clinical implementing partners at facility level, Global Fund implementing partners, etc.
• Supervise and mentor the project Technical Officer(s) ensuring their active engagement in supporting the sub-granted local organizations to effectively and efficiently implement the services related to the project
• Coordinates closely with the Strategic Information team and promote data use for decision making
• Provide technical assistance to the sub-granted local organizations on key strategies related to the scope of the project to ensure meeting the objectives and the targets of the project
• Provide technical leadership in HIV/AIDS service delivery and PEPFAR programming implementation and capacity- building of specific technical components of projects
• Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining solutions, with some supervision.
• Creates and monitor the project plan for the zonal office, within the given resource and financial constraints
• Leads the day to day technical and operational activities of assigned projects
• Track delivery of project outputs
• Ensures technical implementation is consistent with best practices, implemented with fidelity and meets funder contractual obligations
• Co-develop/review tools for the implementation of specific technical components
• Participate in relevant meetings and provide technical input.
• Contribute to the development and review of donor reports, work plans, and presentations.
• Represents FHI 360 to external entities at professional meetings and conferences.
• Develops and implements technical training and capacity building interventions; and Identifies strategies to address training gaps.

Education Qualification/ Skills & Experience
• Master’s Degree or its International Equivalent in Public Health, Behavioral, Life/Social Sciences or Related Field; Medical Doctor preferred.
• Program Management (PM) Certification preferred.
• 8+ years of relevant experience in technical implementation of PEPFAR or HIV-related public health programs.
• Documented experience providing technical assistance, capacity building and business development in HIV/AIDS service delivery.
• Sensitivity to cultural differences and understanding of the sociopolitical nuances in the operating environment
• Demonstrated experience in the Cameroon public health sector.
• Experience operating in insecure environments.
• Experience working in a non-governmental organization (NGO).
• Experience in providing technical assistance to community-based organizations
• Excellent report writing, analytical, and communication skills, including oral presentation skills.
• Proficiency in Microsoft Office applications such as MS Word, Excel, PowerPoint, and well-developed computer skills.
• Strong written and verbal communication skills.
• Ability to travel within Cameroon as needed.
• Fluency in French and English required.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://fhi.wd1.myworkdayjobs.com/FHI_360_External_Career_Portal?Country=b579d21545a140c49418f0a3451a3160

The deadline is on Monday 6, October 2025

INFORMATION AND EVALUATION SPECIALIST

Cameroun Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Position: Strategic Information and Evaluation (S&IE) Specialist (Tech Officer III)
Locations: Yaounde, Doula, and Bafoussam, Cameroon
Report to: Senior SI Advisor

Job Responsibilities:
• Functions as the SI support to the zonal/ regional offices and the CBOs with oversight of SI technical deliverables, and team management, (including CBOs and projects consultants).
• Work with zonal/ regional SI/M&E staff and government counterparts to provide support and guidance on program M&E activities and on the USG and Government of Cameroon reporting requirements.
• Provide SI/M&E technical support, ensuring the CBO partners and zonal M&E teams are supported in the correct implementation and use of M&E tools and reporting platforms (as applicable), and adherence to complete, correct and timely reporting.
• Train CBO partners and regional MEL staff in project M&E, especially data collection, management and analysis for use in decision-making and course correction.
• Supports the monitoring and maintenance of project protocols, instruments, data sets, manuals, training materials, databases (InfoLink, DHIS2 e-tracker) and reports (DATIM, narrative and other technical reports) related to community HIV intervention.
• Conducts analysis of project implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
• Collaborates with the technical team to interpret and disseminate data sets and other assessment findings.
• Works closely with the team to ensure project implementation remains technically sound and adheres to company strategy and standard operating procedures (SOP’s).
• Develops strategies and tools for the design and implementation of specific technical components.
• Collects technical tracking data, monitors project deliverables and contributes to the development of donor reports
• Conduct routine monitoring visits to sites, conduct data quality assessments (DQAs) using approved tools and mentor implementing partners to strengthen data management and reporting capacity
• Ensure that the quality of activities adheres to EpiC and PEPFAR standards by supporting the development and implementation of appropriate mechanisms to ensure quality.
• Ensure data sharing collaboration between community partner M&E, clinical partner M&E and relevant stakeholders.
• Provides mentorship and team building at the field and community level.
• Develops or writes technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
• Document lessons learned and best practices in M&E, according to DoS and PEPFAR guidelines.
• Remain informed of current issues regarding M&E of programs in the HIV/AIDS field by review of current literature and Cameroonian protocols, guidelines and standards.
• Perform other duties as assigned.

Education Qualification/ Skills & Experience
• Master’s degree or its international equivalent in public health, epidemiology, social work, monitoring & evaluation, demography, biostatistics, analyses or other relevant disciplines
• Project Management (PM) Certification is an added advantage.
• Typically requires 6+ years of relevant experience managing data collection and technical assistance experience
• Knowledge of health and development programs in Cameroon including familiarity with the national health information management system (HMIS) and national protocols, guidelines and standards for HIV service provision and M&E;
• Experience with MER indicators and community HIV service data.
• Knowledge and experience in national-level M&E system implementation and data interoperability.
• Experience in programs serving at-risk populations and people living with HIV (PLHIV);
• Experience in technical capacity building and supervision of sub-partners , especially those working with PLHIV and at-risk populations.
• Previous experience working with U.S. government or PEPFAR supported programs;
• Proficiency in data analysis and visualization software such as Power BI.
• Familiarity with DHIS2, DHIS2 tracker, Open Data Kit (ODK), or Kobo Toolbox.
• Excellent report writing, analytical and communication skills, including oral presentation skills.
• Familiarity with Cameroon public health sector, non-governmental organizations (NGOs) in Cameroon is highly desirable.
• Cultural sensitivity and sound understanding of the needs of vulnerable populations.
• Proficiency in Microsoft Office applications such as MS Word, Excel, PowerPoint, and well-developed computer skills.
• Ability to interpret program data and other quantitative information and reports.
• Good report writing and documentation skills.
• Ability to work well with others and to develop and maintain compatibility among project staff, government stakeholders, CBO organizations, implementing partners, consultants and program beneficiaries.
• Ability to travel within Cameroon as needed.
• Fluency in French and English preferred.

The positions will be based in FHI 360’s offices in Yaounde, Cameroon; Doula, Cameroon; and Bafoussam, Cameroon with travel throughout the country. Preference is for Cameroonian national candidates. When applying, please notate which zone/position you are applying for.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://fhi.wd1.myworkdayjobs.com/FHI_360_External_Career_Portal?Country=b579d21545a140c49418f0a3451a3160

The deadline is on Monday 6, October 2025

PEOPLE AND CULTURE PARTNER II

Cameroun Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Job Summary

The People & Culture Partner II is a strategic P&C partner to client group leaders and to P&C departmental leadership. The P&C Partner II role leads P&C support across all disciplines for the Middle East, Eastern Europe and West Africa regional hub and ensures consistent people strategy application across organizational divisions. This includes, but is not limited to recruitment, performance management, learning & development, employee relations, compensation, benefits, employee engagement, and workforce planning. This role is a highly visible leader who leads by example, engaging constructively with collaborators both within and outside of the P&C department. The P&C Partner II is expected to take leadership of assigned strategic initiatives on behalf of P&C department. This role may supervise a People & Culture Partner I, regional P&C staff, and/or project-funded P&C staff, and is expected to role model best practices and mentor P&C employees.

Accountabilities

Strategic P&C advisor to client group leaders and P&C departmental leaders.
Provides responsive support across all P&C disciplines to an assigned client group as a direct service provider and/or indirectly as a supervisor of project-funded local P&C teams. This includes, but is not limited to recruiting, compensation, benefits, payroll, training & development, and HRIS systems.
Manages workforce planning, employee relations, and performance management cycles according to established best practices.
May oversee work of P&C Partner I, regional P&C staff, and/or project-funded P&C staff
Ensures compliance with all applicable labor laws.
Leads P&C process improvements initiatives and programs.
Provides capable leadership to cross-departmental initiatives.

Applied Knowledge & Skills

Advanced expertise across all P&C disciplines
Experience working in international organizations/companies
Strong consulting, coaching, and conflict resolution skills
Project management and facilitation skills
Strong supervisory skills
Proficiency in English and French or Spanish

Problem Solving & Impact

Resolves complex P&C challenges with broad organizational impact within assigned portfolio. Contributes to policy alignment and cultural outcomes. Leads strategic initiatives on behalf of the department with guidance from supervisor. Independently coordinates and advises on issues and projects. Enhances P&C capacity and standardization within assigned portfolio.

Supervision Given/Received

Reports to People & Culture Partner III.
May supervise P&C Partner I, and/or P&C Partner II, and/or regional or local P&C staff.

Education & Experience:

Bachelor’s degree required, Master’s preferred. Certification as HR professional preferred.
8-12 years of P&C experience in generalist or client-facing roles in a medium to large organization.
3-5 years in a consultative role
Supervisory experience
Advanced skills in MS Office suite, HRIS systems, and payroll systems.
Prior work in an international non-governmental organization helpful.

Travel Requirements

Up to 25% travel domestically or internationally may be required

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://fhi.wd1.myworkdayjobs.com/FHI_360_External_Career_Portal?Country=b579d21545a140c49418f0a3451a3160

The deadline is on Monday 6, October 2025

EPIC FINANCE MANAGER

Yaoundé Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Project Description
Meeting Targets and Maintaining Epidemic Control (EpiC), a global project funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) and the U.S. Department of State (DOS), that provides strategic technical assistance and direct service delivery to achieve HIV epidemic control among all at-risk populations; strengthen global health security (GHS), including outbreak response; expand tuberculosis detection and treatment (TB), improve maternal and child health (MCH), address malaria; and promote health systems strengthening (HSS) including supply chain management.
The EpiC Cameroon buy-in will support the continuation and expansion of life-saving HIV prevention, treatment, care, and support services in Cameroon, building upon the foundational work of previous PEPFAR-funded initiatives. The focus will be on strengthening community-led platforms and integrating them with facility-based systems to increase access to quality HIV-related services, particularly for populations at higher risk of HIV, long distant truck drivers (LDTD), Children and Adolescents Living with HIV (C/ALHIV), HIV-exposed infants (HEIs), and their caregivers. The program will contribute to closing gaps mainly towards HIV case finding (the first 95) while maintaining the gains of the second and third 95 of the UNAIDS target. Collaboration with the Government of Cameroon (including the Ministry of Public Health and the National AIDS Control Committee), PEPFAR clinical partners, the Global Fund, and local community organizations will be essential to ensure the delivery of high-quality, evidence-based case finding, family-centered where necessary and population-specific interventions.
Job Description
The Finance Manager will report to the Director of Administration and Finance, and is responsible for managing, preparing and administering control of the budget. Manages the activities of
the financial administration and operations staff. Reviews and approves recommendations for financial planning and control, providing relevant fiscal information to the EpiC Senior Management team. Assists with development and management of internal financial audits. May develop formal reporting system to communicate results of audit activities to management and regulatory compliance agencies. Provides leadership and technical guidance for compliance with Generally Accepted Accounting Procedures (GAAP). Knowledge of Cost Accounting Standards (CAS) and Federal Acquisition Regulations (FAR) may also be required. Experience in comprehensive management of business support and compliance functions in organizations funded via government, contracts and grants, foundation, and commercial sources.

Job Responsibilities:
• Manage the accounting/finance and administration components of the program, including payroll, reporting, and other petty cash and office finance management activities.
• Ensure compliance with FHI 360 operational procedures, policies, and accounting principles.
• Develop procedures to monitor, analyze, and evaluate program budgets, which will enable accurate expenditure forecasts.
• Coordinate monthly funding requests, based on budget and cash flow forecasts, to ensure that the program has all the funds necessary for its operations.
• Ensure financial reporting complies with DOS contractual requirements.
• Periodically inform staff about the program’s financial situation and advise them on the production of up-to-date and regular expense reports.
• Review and approve all expense files and ensure that expenses are reasonable, correct, and authorized within the program.
• Maintain financial controls and procedures for the management of funds and grants.
• Produce budget forecasts and reports for submission to DOS.
• Work closely with the Project Director and Director of Administration and Finance to ensure that the program’s accounting and financial needs are met.
• Monitor the management of grant recipients’ funds and verify documents and supporting evidence.
• Maintain financial records and organize annual audits.
• Supervise finance and operations staff
• Perform all other duties assigned by management.

Education Qualification/ Skills & Experience
• Bachelor’s Degree or its International Equivalent
• Minimum of 5-8 years related work experience, including 3 years in management and 3
• years working at the corporate or organization level.
• Past experience managing a financial analysis department is required.
• Sensitivity to cultural differences and understanding of the sociopolitical nuances in the operating environment
• Experience operating in insecure environments.
• Experience working in a non-governmental organization (NGO), preferred.
• Excellent report writing, analytical, and communication skills, including oral presentation skills.
• Proficiency in Microsoft Office applications such as MS Word, Excel, PowerPoint, and well-developed computer skills.
• Strong written and verbal communication skills.
• Ability to travel within Cameroon as needed.
• Fluency in French and English required.

The position will be based in FHI 360’s office in Yaounde, Cameroon, with travel throughout the country.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://fhi.wd1.myworkdayjobs.com/FHI_360_External_Career_Portal?Country=b579d21545a140c49418f0a3451a3160

The deadline is on Monday 6, October 2025

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FHI 360

PEOPLE & CULTURE OFFICER (HRES70057)

Yaoundé Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Job Responsibilities:
• Manages recruitment processes from requisition approval to onboarding.
• Advises employees and supervisors on policy interpretation and application.
• Assists with performance management processes, including goal-setting and reviews.
• Coordinates learning and development activities.
• Ensures compliance with labor laws and FHI 360 policies.
• Maintains HRIS data integrity and generates standard HR reports

Education Qualification/ Skills & Experience
• Bachelor’s degree in HR, business, or related field required.
• 3–5 years of progressively responsible HR experience.
• Strong knowledge of local employment law and HR best practices.
• Ability to provide policy guidance and resolve employee concerns.
• Proficiency with HRIS systems and reporting tools.
• Strong interpersonal and conflict resolution skills.
• Fluency in French required and English preferred, with the ability to demonstrate sensitivity.
• Experience must reflect the knowledge, skills and abilities listed above.

The position will be based in FHI 360’s office in Yaounde, Cameroon.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://fhi.wd1.myworkdayjobs.com/FHI_360_External_Career_Portal?Country=b579d21545a140c49418f0a3451a3160

The deadline is on Monday 6, October 2025

3 Vendeuses

Douala Publié il y a 7 mois Expire le 8 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

3 vendeuses de produits pâtisserie ( crêpes, gaufres, samoussas, etc…)

Salaire :
– vendeuse : 40mille fixe.
Pouvans augmenter en fonction de vos performances du mois.

Jour et Heure de travail :
– VENDEUSE crêpes et gaufres : 6h30.- 16h de lundi à vendredi. Et le samedi c’est 8h – 15h ( lieux : chefferie deido, PK8 IUG campus B, NDOGBAT a l’entrée du collège Bénédicte, PK8 IUG campus C, pk12 lycée ndoghem à l’entrée lycée)

LIEU DE TRAVAIL : DOUALA.
plus précisément : DEIDO, NDOKOTI, PK8, PK12, NDOGBONG, NDOGBAT.

CONTCATEZ : 693133665.
Svp quand vous écrivez, donnez le poste auquel vous écrivez, vous vous présentez et vous dites où vous vivez.
NB : besoin des personnes qui vivent dans ces zones ou bien aux alentours

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Offre d Emploi Jobinfocamer CamerJobs

Téléconseillers

Yaoundé Publié il y a 7 mois Expire le 14 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Nous recherchons dans la ville de Yaoundé, des téléconseillers expérimentés et sans aucun accent de préférence.

➡️ Téléconseillers avec expérience dans la vente,

➡️ Téléconseillers avec une expérience dans le support technique et des compétences techniques

➡️ Téléconseillers avec une expérience en réception d’appels et SAV

➡️ Merci de nous faire parvenir votre CV sur WhatsApp au 653845673, suivi d’un audio d’un script ou déballe que vous connaissez parfaitement tout cela en » whitisant » Bien sûr.
Si votre candidature est retenue vous serez recontacté pour un entretien.

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MTN Cameroun

Coordinator - Territory Sales

Buéa Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Be the First to Apply
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Develop a retail focused route to market for assigned partners in the territory.
Deploy initiatives (visibility, merchandizing, products, loyalty, advocacy) to boost revenue at all PoS within assigned territory.

Understand statutes and regulations related to business operations in Cameroon and the telecommunications sector and provide guidance to Distribution Partners when required.
Manage POS, partners and wholesaler performance in the territory and develop initiatives to ensure achievement of targets.
Execute the POS, retail, wholesale channel initiatives and programs in the territory.
Ensure availability of products at POS, retail and wholesale layer of the distribution chain.
Ensure achievements of all sales KPI’s in assign territory (Gross Add, Loading, Sales out, Stock availability, MoMo RGS, MoMo RGM, MoMo Revenue, HVC POS, POS, and Kiosk close monitoring…)
Ensure Distribution partner respect standard put in place by S&D in term of: Internal organization, Financial capacity, Logistic, Shops, DSM status and follow up etc.…
Execution of Activities Calendar & Trade Marketing Activities/ Operational Planning & Implementation
Ensure Brand Leadership & Retail Management
Support in the launch of Value proposition from a Sales Operations perspective.
Consolidate inputs for merchandizing and visibility materials planning and fulfillment.
Develop short term action plan/ tactics to assist POS, distributors in achieving set target and overcome challenges in their operations.

Drive adoption of retail/data focus or other relevant campaign or service by POS and partners
Perform ad hoc assignments as may be delegated from time to time.
Generates daily, weekly, monthly, and quarterly reports on the quantitative and qualitative KPIs trends in the territory
Market intelligence reports on competitor activity
Supervise the distribution of sales promo item in his appointed territories.
Monitor the health of outdoor / Top shop signs and report any maintenance requirement
Execute, Monitors & report brand visibility for MTN and report on competition rollout and activities.
Identify in his territory, corridors for MFS user’s recruitment and put in place an operational plan to drive it.
Provide partners’ staff with effective and timely training on MFS products and systems.
Ensure Mobile Agents are visible, well dressed and equipped as per MFS trade marketing standards
Organize training sessions on new products and services for partners and Brand Ambassador;
Drive the availability of stock products (EVD, E-float, etc.) at the level of Partners, DSM and POS;
Participate on implementation of MFS projects in the assign territory
Propose improvements to MFS Field Activation procedures
Qualifications
Education:

Minimum of 3 Years University Degree in Sales, Distribution, Marketing or business administration and related field
Fluent in English and language of country preferable
Work Experience:

Minimum of 2 years’ experience in sales, Trade Marketing and Merchandising;
Experience in supervising others is an advantage (includes 3rd party stakeholders)
Experience working in a medium organization
Experience in budgeting and demand planning
Training:

Retail/ Distribution planning
Customer Relationship Management
Trade Marketing principles
Business Rik/Fraud Management
Mobile Financial Services local regulation
Knowledge:

Local environment
Knowledge of Products
Planning and Organizing
Sales Tracking and Reporting
Marketing and Sales Acumen
Sales Planning and Opportunity Management
Sales Forecasting
Resource efficiency
Understanding of local Mobile Financial Services environment
Skills:

Analytical Thinker
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral Qualities:

Relationship Manager
Manages time
Directs People
Detail Oriented
Digital Oriented

Apply Before : 10/07/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

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MTN Cameroun

Manager, IT Enablement

Douala Publié il y a 7 mois Expire le 6 octobre 2025

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Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Strategic Planning

Cooperate closely with Segment value proposition GTM and experience, Segment Customer value management, Brand & Comms, Customer services, IS and NW.
Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly

Consider future consequences of actions on the viability of the business
Consider what needs to happen to enable the company to achieve its long term strategic intent
Consider future consequences of actions on the viability of the business. Discuss the current environment and how this will impact MTN as a business both now and in the future
Create and develop for the Consumer segment, products and services that will generate positive revenue and differentiate service offering. This would include identifying and evaluating new products to meet customers demand, new service conception, putting up the product for approval and product development and setting up the associated processes to make the product launch possible.
Operational Planning

Align operational targets to business strategy
Consider the long term (1-2 years) implications of actions on the viability of the business from a more broad perspective
Consider the impact of solutions on other areas of the business, as well as the interdependency of units
Drive best practice, continuous improvement and innovation at process and procedure level within the portfolio
Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals

Consider local and international conditions, as well as competitor activity to create competitive advantage
Identify and exploit new opportunities to grow the business further
Manage resources (people, finances and products), taking local conditions into consideration
Identify innovative ways to use minimum resources to achieve maximum outputs
Track and analyze revenue performance of products.
Review and fine-tune costing methodology.
Develop products descriptions and establish product policies and best practices.
Develop product presentation materials and conduct product training to sales. Including working with finance for business case and approval where necessary.
Develop pre-sales & post-sales processes.
Customer Satisfaction

Align service delivery to changing market segments
Understand customer needs and develop and fine-tune innovation accordingly
Articulate and challenge segment needs, requirements
Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
Put contingency plans in place to prevent delays and enhance the customer experience
Adopt a proactive approach to prevent problems from arising in the future
Initiate change to continually improve all aspects of service delivery
Drive continuous improvement as an important element of service delivery

Identify trends / patterns pertaining to customer requests and needs and filter this information through to continually improve all aspects of service delivery
Qualifications
Education:
Bachelor degree in Business, Marketing, Telecommunications or Computer Sciences
Trained in planning, designing, managing and implementing new products involving external partners
Good understanding of complete Marketing function
Technology focus
Experience:

At least 3 years of experience in planning, designing, managing and implementing new products in fast-moving technology-intensive industries
At least 2-3 years experience in marketing, retail and service operations in the mobile technology and/or in retail-intensive B2C industries, preferably with a significant service and technology dimension (e.g., financial services, consumer electronics)
A strong background in business case design and negotiation
Training:

Products and Services
Systems training
Computer training
Network training
Project management
Legislation
Knowledge:

Knowledge of cellular best practices
Knowledge of local markets, including market trends
Sales and service environment
MTN products and services
Market research, Business acumen
Broad knowledge of the industry
Understanding the regulated environment
An understanding of the MTN business
Skills / physical competencies:

Relationship skills – to build relationships to facilitate efficient workflow
Coaching skills – to develop the team and staff
Scanning skills – to search for new ideas, trends and principles
Strong “can-do“ attitude combined with an ability to use minimum resources to get maximum outputs
Systems thinking – understanding the “big picture”
Delegating skills
Business acumen –understanding of the business as a whole
Negotiation skills
Analytical skills
Planning skills
Conflict management skills
Communication and feedback skills
Influencing skills
Time management, specifically the ability to prioritise
People skills – creating and nurturing the tone of the internal culture

Flexibility – the ability to adapt and change in the light of changing circumstances / new information
Culture diversity management skills
Stress management skills
Behavioural qualities:

• Customer centric
• Highly driven and motivated, with strong personal presence and integrity
• Decisive/ Proactive/ action orientated
• Relationship builder/ consultative – strong people focus
• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down barriers to performance, and overcoming resistance to change
• Resilience/ perseverance – to repeatedly challenge despite setbacks and resistance
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Accurate, attention to detail
• Diplomacy and tact
• Pressure tolerance

Apply Before : 10/07/2025, 11:59 PM

MTN Cameroun

Analyst Internal Audit And Forensics

Douala Publié il y a 7 mois Expire le 6 octobre 2025

En savoir plus sur MTN Cameroun

Description de l'offre

PARTAGER AVEC VOS PROCHES SUR :

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Job Description
We at MTN Cameroon are a purpose and value-led organization.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Promote fraud awareness across MTNC
Assist in the investigation and resolution of fraud incidents and allegations of corruption and breaches in conformance with documented policies and procedures.
Liaise with several Law Enforcement Agencies on investigations of frauds
Data mining/ Information gathering
Advise internal stakeholders on Government regulations and anti-frauds standards
Develop periodic reports on fraud incidents, investigations and outcomes as may be required by the Manager, Forensic Investigations.

Plan, perform, analyze and report on outcomes of investigations in line with company procedures and guidelines.
Carry out research on fraud detection and prevention as necessary and as requested in forensic investigation discipline.
Assist in recommending systems and process improvements based on the outcome of various investigations conducted.
Provide constant feedback to internal stakeholders through the Forensic Investigations Manager on reported incidences which require investigation.
Liaise with internal (Human Resources, Legal, Security, Revenue Assurance, etc.) and external (Law enforcement agencies) stakeholders as required.
Log all reported and discovered breach incidences in forensic investigations case register
Receive incident prompts from a wide variety of sources
Qualifications
Manager on reported incidences which require investigation.
Liaise with internal (Human Resources, Legal, Security, Revenue Assurance, etc.) and external (Law enforcement agencies) stakeholders as required.

Log all reported and discovered breach incidences in forensic investigations case register
Receive incident prompts from a wide variety of sources

Education:

Minimum of First Degree in Law, Accounting, Computer Science or Computer Engineering
Fluent in English with basic command of French
Experience:

Minimum of 3 years’ experience in fraud and investigation;
Internal audit experience is also handy
Experience in the telecoms and ICT industry is of great value
Experience in working with computer or electronic applications
Experience working in a multicultural setting and managing stakeholders
Functional Knowledge:

The Forensic Investigation Mission, Definition and Core principles
Criminal procedures and criminal law, administrative procedures Cameroon Telecom Act, Decisions and Decrees
Skills

Conceptual Thinker Analytical Thinker
Problem Solver
Improvement Driver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Strong analytical skills – preferably in the context of Technology
Project Management
Customer Focused
Behavioural Qualities

Good listener
Detail-oriented
Sense of independence
Keep confidential information
Manages time
Reserved

Apply Before : 10/07/2025, 11:59 PM

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