Kaeyros Analytics is a Germany & Cameroon-based company that provides Data Product & Software Development Services, Consultancy, and Digital Training Services. With an international team of Data Scientists, Software Engineers, and Analysts across Europe and Africa, Kaeyros Analytics offers innovative solutions to clients.
Role Description
We are seeking a dedicated and dynamic Delivery Officer to join our team. The successful candidate will play a crucial role in ensuring the successful deployment of our solutions at client sites, acting as the primary liaison between Kaeyros and our clients. This role requires a blend of project management, client advocacy, and technical skills to deliver exceptional service and drive client satisfaction.
Responsibilies
- Collaborate with internal teams to ensure all aspects of deployment are prepared and ready.
- Serve as the primary advocate for clients within Kaeyros, ensuring their needs and feedback are communicated effectively to relevant teams.
- Foster strong relationships with clients to understand their requirements and ensure their satisfaction.
- Be physically present at client offices to facilitate the deployment of Kaeyros solutions.
- Provide hands-on support and ensure client comfort and confidence during the deployment process.
- Conduct thorough training sessions for client users on how to effectively use Kaeyros solutions.
- Identify and communicate potential opportunities for solution upgrades and enhancements to the sales and development teams.
- Provide insights based on client interactions to help drive product improvements.
- Offer ongoing support to clients, addressing any issues or concerns promptly.
- Collaborate with technical support teams to resolve client problems efficiently and effectively.
- Act as the project manager during deployment projects, ensuring they are delivered on time, within scope, and within budget.
- Monitor project progress and manage any issues that arise to keep the project on track.
Qualifications
- At least 3 years of experience in tech, project management, or technical sales.
- Fluent in both French and English, with excellent oral and written communication skills.
- Comfortable and skilled in client-facing roles.
- Proven ability to build and maintain strong relationships with clients.
- Professional and well-groomed appearance.
- Strong diplomatic skills with the ability to handle sensitive client interactions and conflicts diplomatically.
- Quick to learn and adapt to new technologies and solutions.
- Excellent listening skills to effectively understand and address client needs.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for the Delivery Officer role at Kaeyros to recrutement@kaeyros-analytics.de.
Please include « Delivery Officer Position » in the subject line of your email.
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