Relationship Manager-Ecobank

RECRUITMENT: INTERNAL & EXTERNAL
ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager, Advantage Banking ready to work across the national territory. The position is based in Douala. Job level: 5 Job grade: 3B
NATURE OF CONTRACT:
Permanent Contract

JOB PURPOSE:
✔ Todeliverhighqualityserviceandcustomerretentionapproachtomanagingclientrelationships to enhance product sales and new client growth targets.
✔ Todeliveronagreedindividualtargetsfordepositgrowth,revenue,PBT,productsalesandnew client growth targets.

KEY RESPONSABILITIES

Business and Financial performance

● Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.

● Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
● Achieve a satisfactory level of knowledge of Advantage Banking products and services
● Produce timely reports for the assigned portfolios.
Customer Excellence
● Handle client queries of day to day nature and assist in resolving client’s problems in collaboration with other team members.
Leadership and people management
● Track and provide weekly reports on Portfolio performance at RM level
● Team Player
● Work in close collaboration with CSU team for excellent service delivery and product sales Process, control and operational performance
● Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
● Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
● Provide management reports on sales tracker, DIP and others
Strategic initiatives
● Lead strategic initiatives that will create business growth
● Facilitate and drive migration of Advantage Customers to digital Channels
● Achieve satisfactory performance on business challenges on Advantage Banking Portfolio

REPORTING:

PUBLIC
Head, Advantage Banking

EXPERIENCE & QUALIFICATIONS

● At least 2 years experience in a consumer banking-based line of business.
● Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing
or related field of study

SKILLS & CAPACITIES

● Customer/market orientated and Networking
● Ability to establish direction and drive execution
● Excellent at delivering and owning results
● Strong interpersonal, influencing and communication skills.
● Punctuality

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest November 08th, 2021 at 5pm prompt, with the subject « RELATIONSHIP MANAGER, ADVANTAGE BANKING »

NB: Only applications matching with the desired profile will be contacted.
Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…
Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.