Offre d'emploi: Marketing and Customer Services Officer M/F

POSITION DESCRIPTION: OUTPUT
MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION
Essentials Duties and Responsibilities
 Promoting the company’s existing brands and introducing new products to the market;
 Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring
that the sales team meets their quotas and goals;
 Researching and developing marketing opportunities and plans, understanding consumer
requirements, identifying market trends, and suggesting system improvements to achieve
the company’s marketing goals;
 Gathering, investigating, and summarizing market data and trends to draft reports.
 Implementing new sales plans and advertising;
 Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet
sales and marketing human resource objectives;
 Maintaining relationships with important clients by making regular visits, understanding their
needs, and anticipating new marketing opportunities;
 Staying current in the industry by attending educational opportunities, conferences, and
workshops, reading publications, and maintaining personal and professional networks.

MAIN ACTIVITIES
Marketing / communication management
 Creation, animation of contain for all internal and external commercial communication
channels;
 Design of communications / marketing / sales action plans in connection with strategic
projects;
 Taking and developing briefs within commercial project;
 Design of multi-channel media aimed at informing or relaying promotional information
Digital communication management;
 Manage contains and Analyse of the traffic flow on the different digital platforms;
 Deploy e-advertising campaigns and Write editorial content for emailing newsletters
Business management;
 Develop and entertain our customer’s network and our commercial portfolio.

JOB EVALUATION CRITERIA: INTPUT
KNOWLEDGE AND SKILLS
FORMAL
EDUCATION
 Must have a Bachelor degree in Sales and Marketing as minimum;
 A post graduate degree or diploma advantageous;
 Business report writing; Mastery of sales and negotiation techniques and Commercial and transversal;
facilitation skills;
 Must have a good knowledge of Microsoft Suite Office software;
 IT skills in Digital Marketing;
 Knowledge of market research, competitive intelligence,
communication;
 Mastery of B2B, B2C, B2G prospecting techniques.

EXPERIENCE

Must have a minimum of 3 years of professional experience;
 Previous experience in a similar position will be an advantage;
 SME Sales or Corporate Sales Experience.

COMPETENCES
COGNITIVE
COMPETENCIES
 A methodical approach to work.
 Be rigorous and vigilant.
 Analytical Thinking & Attention to Detail (includes accuracy)
 Evaluative Judgement and Decision-Making.

INTRAPERSONAL
COMPETENCES
 Ethical Behaviour / Honesty / Transparency / Modelling of Values;
 Excellence Orientation;
 Flexibility / Adapting to changing circumstances in a dynamic
environment;
 Personal Growth Orientation / Motivation to Learn / Learning Agility;
 Resilience / Perseverance / Stress Management;
 Results & Solution Focused (Drive, Energy & Follow Through);
 Self- Management (Planning, Prioritising & Time Management);
 Accountability.

INTERPERSONAL
COMPETENCES
 Be perfectly Bilingual i.e. be able to communicate fluently professionally
in English and French, both written and verbal (it’s a must);
 Customer Service Orientation/Client Focus (Internal and External);
 Influence, Persuasion and Negotiation (Including Conflict Management);
 Building Strategic Partnerships/Networking;
 Conduct oneself professionally at all times in communication and
interactions with clients, colleagues and social partners;
 Knowledge Sharing (includes Information Management);
 Organisational Awareness;
 Relationship Building, Listening, Interpersonal Sensitivity;
 Teamwork and Collaboration;
 • Customer Centric.