IT Intern

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Date: 02-Nov-2021

Location: Yaounde, Cameroon

Company: Plan International

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. 

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. 

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children. 

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. 

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries. 

Plan International Cameroon IT Intern Job description

Role               :  IT Intern

Department    :  IT

Report line     :  IT Coordinator

Location         :  Yaounde

Purpose          : To coordinate and provide technical support for users; and to manage andadminister local ICT infrastructure. 

What does the job holder plan?

• ICT operational plans
• ICT disaster recovery plans within the business continuity plan
• Security and access control for data and network devices 
• Plan and manage PIIA technical services ensuring adherence to all corporate processes 

What are the outputs and deliverables?

• Availability and reliability of the ICT infrastructure, applications and connectivity
• Provides first line support , advice and solutions to ICT users
• Perform proactive tasks for ICT infrastructure and corporate applications maintenance
• Facilitate information management and usage
• Increase user ICT proficiency through the transfer of skills to Plan staff and communities
• Collaborate with the MERL staff in the implementation of ICT4D for data gathering and tool assessments.

What does the post holder oversee?

• Ensure adherence to corporate standards, design and architecture.
• Escalates incidents to IT Coordinator as appropriate
• Monitor software licensing and usage
• Monitor IT equipment and usage
• Identify user ICT training needs and highlight these to IT Coordinator

To whom does the job holder report?

• CO IT Coordinator

Criteria for Success

• Meet agreed service and support levels
• ICT users are satisfied with the service provided to them 
• Improved ICT proficiency amongst staff

What are the primary linkages for this post?

• Country IT Coordinator
• Collaborate with users of ICT services and systems to ensure they receive timely services

Leadership Attitudes & Behaviours

• Have a positive attitude towards Teamwork and collaboration with other team members 
• Supportive and encouraging to others.
• Eager to be part of solution of a problem.
• Manage customer relationships and service 
• Capability to communicate ideas and technical information to a non-technical audience
• Promotes high performance by all staff
• Networking, sharing information and best practices

Skills Specific to the Post

• Capability to coordinate and cooperate within interdisciplinary teams
• Able to prioritise work effectively for execution with limited resources
• Problem solving and decision making
• ICT4D trends, applications, and technologies
• Training and communication skills
• Strong analytical skills

Qualifications and Experience

• BTS/DUT/HND or equivalent in Computer Studies with 2 years working experience
• Proven ability and experience in setting up LANs and telecommunications networks
• Experience of supporting LANs, SQL Server, and email server administration
• Experience of Microsoft Server administration
• Experience in managing and implementing information systems and supporting technologies
• Experience in training and mentoring staff in ICT4D
• Experiennce in digital data collection tools

Plan International’s Values in Practice

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisationfor all children, girls & young people

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

May be “typical office environment”; note if heavy lifting, climbing, excess travel, etc.

Level of contact with children

Mid contact: Medium interaction with children during field visits, events and campaigns.

Closing Date: 08/11/21

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk. 

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. Apply now »