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MTN Cameroun

REGIONAL MANAGER Physical Touch Points Grand West

bafoussam Publié il y a 3 mois Expire le 12 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Responsibilities  Regional Manager Physical Touch Points
Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

Influence the overall merchandising, marketing and customer experience vision, strategy and goals for physical Touchpoint workforce
Create an operationally efficient environment that consistently delivers on transformational customer experience in line with MTNC C.A.R.E service philosophy


Develop and implement channel strategies in order to improve customer experience and customer service, grow market awareness for the brand and acquire new subscribers
Implement the Customer Service standards throughout the customer journey instore (owned and non-Owned) that maintain productive customer relationships and provide inspiring personalized shopping experience.
Introduce innovations in the Physical touchpoint Channel that contributes to the acquisition, satisfaction and retention of customers.
Implement Frontline incentive reward/recognition programs focused on customer acquisition and retention as well as revenue growth.
Develop new retail avenues for Customer Service touch points (inclusion of service elements in indirect distribution channels – Dealers/Agents/Kiosks/Others)
Manage the transformation from 100% ownership model towards proper mix of owned vs. Non-Owned Model

Track, measure and interpret performance data for the physical channel
Standardize and maintain service and sales performance reports.
Monitor and optimize efficiencies of store operations, through introducing cost control and profit maximization initiatives.
Works with cross-functional teams both internally and externally to improve touch point performance.
Ensure that financial, accounting, fraud & risk management policies and standards are properly executed and maintained across the channel
Track the inventory movements across regions and manage the processing of mark downs, transfers & consolidations, receiving and POS transactions
Manage all the in-store operational activities. Develop and Implement operational policies and procedures to achieve organizational consistency and efficiency.
Ensure that customer management, customer experience policies and standards are maintained and properly executed within service centres
Identify areas for systems and process improvement at store level and make recommendations for improvement.
Provide professional guidance in the implementation of necessary changes at Service Center level in order to support business objectives

Manage the delivery of inbound/outbound communications of key business decisions to the frontline workforce
Manage the work force to maximize sales, traffic flow, floor coverage and customer engagement
Monitor Customer interactions and performance metrics and provide/execute improvement plans
Support Marketing efforts including branding, advertising, event, and development of new programs and sales toolkits ensuring that all owned customer touch points are brand compliant
Manage the resolution of all customer touch points (owned and non-owned) issues
Manage the new store opening calendar.
Establish and maintain a customer service orientation within the Customer Operations teams Coach, Monitor Physical Touchpoint supervisor/coordinator to
Ensure effectiveness of “one-stop-shop” in the physical TP, by making sure each staff can welcome, educate, assist customers and sell all products and services offered by MTN


Ensure an NPS score of 9-10 by providing customer feedback to physical TP staff and implement corrective actions
Ensure that physical TP staff display the right attitude towards customers as per policy and CRM flow.
Ensure all physical TP staff are fully knowledgeable on Products and Services by:
Making sure all physical TP staff receive timely and appropriate training on products and services (P&S)
Monitoring P&S knowledge assessments results and deploying products & services refresher sessions accordingly
Ensure physical TP staff are properly trained to assist customers in various devices manipulation
Call back (sms/email) unsatisfied customers to reassure/apologize/provide feedback, daily to ensure a high NPS score
Handle escalated or sensitive customer issues in a timely and efficient manner
Provide monthly reconciliation report to Finance (status of physical vs system stock, cash deposits vs bank statement, reconciliation gaps justifications)
Perform necessary checks/investigations to identify and justify/correct reconciliation gaps
Ensure all products to be sold are available, well managed and kept safely.
Ensure SC is secured (effective alarm, full presence of guards, secured safe as per policy, money transfer as per policy and by accredited money transfer services) and report to BRM any non-compliance and/or incident
Ensure SC functionalities are properly functioning (air conditioning, light bulbs, generators, doors, furniture…) and timely liaise with Facilities unit for resolution
Ensure overall cleanliness of the physical touchpoint (regular meetings with Cleaning agency, spot checks, customers’ feedback, MPR)
Monitor the evolution of KPI of physical and implement corrective actions when necessary
Liaise with marketing to ensure up to date and compliant branding of the Physical Touchpoints
Make sure that all staff strictly respect Physical touchpoints policies & procedures
Animate as much as possible the Service Centre/BS/MSC by organizing internal staff challenges, as well as promotions and events for customers
Ensure daily, weekly, monthly reporting on all activities that are taking place at the Service Centre.
Manage contracting agreements of Branded Stores and Mobile Service Centre Managerial / Supervisory Responsibilities
Coach and mentor direct reports; identify staff training and development needs and implement necessary actions.
Ensure skill transfer for staff development, motivation and business continuity
Ensure the team is led, motivated and rewarded to achieve high performance areas
Guide and direct suppliers and third parties in achieving Customer Services objectives
Manage team (including recruitment, on-boarding, attrition)
Set goals and objectives for direct reports and monitor progress.
Set up appropriate structure to meet Customer Services objectives


Provide an advisory function on governance and best practices in client experience
Qualifications
Degree – Minimum of 3 years degree in Business Administration, marketing, communication, sales, Social Sciences or any other relevant field. Master’s advantageous

Work Experience – Minimum of 5 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries

Minimum of 2 years in Team Management

Experience in stock management

Experience in a customer-centric environment would be an advantage

Experience in a telecommunications environment would be an advantage

Experience in an ICT environment would be an advantage

Demonstrated experience in Customer Service and Retail Service and Retail Management for both B2C & B2B environments.

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM

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MTN Cameroun

ANALYST – INSURANCE

Douala Publié il y a 3 mois Expire le 12 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

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Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Responsibilities
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Insurance Analyst must therefore ensure successful delivery in the following context:

Operational responsibilities 

Participate in the identification of all insurance risk exposures (existing and future), to ensure that MTNC is covered by adequate insurance and supported by effective insurance claims processes; 

Collect and/or create exposure data, prepare annual underwriting quotes for all risk financing/insurance programs and assist the broker as needed during this process;

Perform control of insurance risk management programs and policies to ensure the accuracy and effectiveness of coverage as well as to reduce insurance costs and losses;

Ensure that appropriate insurance coverages are used according to the needs of MTN’s business activities and that they are properly maintained and renewed in a timely manner;

Identify and assess gaps in coverage and recommend actions to address them;

Coordinate and manage outstanding issues with insurance brokers, follow up on insurance renewals and ensure that the insurance complies with the specified conditions;

Coordinate the process of issuing certificates of insurance on behalf of MTNC;

Work in collaboration with internal stakeholders and the Risk & Compliance team, in the realization of the corporate insurance risk assessment and reporting plans, in line with the overall roadmap;

Facilitate ongoing assessment of internal controls and assist in administering the processes for monitoring, evaluating, recommending and reporting on insurance risk mitigation activities;

Develop or update the insurance management framework (Policy, Procedure) within MTNC;

Carry out a technical, economic and regulatory watch, in order to ensure the permanent updating of the insurance risks identified;

Key Deliverables

Financial (5%)

Prepare schedules for premium payments. 

Internal (50%)

Prepare Policy renewal supporting documents.

Maintain electronic filing structure for all insurance-related documents.

Responsible for identifying best-fit risk management measures that will make MTNC local policy risks acceptable to underwriters.

Implementing the risk management procedure in conjunction with relevant units and following up to ensure compliance.

Managing the claims experience between MTNC units or end users and Insurers and ensuring that claims are kept at acceptable ratios.

Provide and analyze data for MTNC Insurance Budget; Review Budget vs actual and identify causative factor for variance.

Articulate and participate in claims settlement and negotiation procedures; verification of Insurance offer to confirm its Conformity with the agreed contract terms.

Collate underwriting information for MTN Group Insurance Program for submission to Group.

Coordinate pre and post insurance risk survey activities and ensure risk findings are implemented by responsible stakeholders.

Customer (25%)

Gathering relevant documentation for insurance claim processing and liaising with external parties on resolution of claims.

Stakeholder (5%)

Providing statistical information [loss ratio, premium savings sum insured growth] to support recommendations to management.

Advise how new exposures are to be treated; whether as new covers or extensions to existing policy and make recommendation to management

Qualifications
Education:

3-year university Degree/Diploma in Insurance / Risk Management or related field.

Insurance professional certification is desirable and will be an advantage. 

Registration with risk management professional bodies such as IRM; RIMS etc.

CISA, ACCA, ISO Certification, Data Analytics or experience in risk management would be advantageous.

Experience:

Minimum of 3 years’ experience in an area of specialisation related to insurance risk management i.e. insurance contract management, including insurance contract review and analysis (indemnities, risk of loss, self-insurance, etc.), insurance acquisitions and claims management.

Experience working in the corporate insurance risk area or within a related role for a large organization.

Telecommunication experience is desirable

Competencies:

Technical Competencies and Skills:  

Good knowledge of the telecommunications industry and related sectors (financial services, cloud and digital etc….)

Strong business knowledge as well as knowledge of core business processes.

Good knowledge of the types of insurance coverage.

Knowledge of industry best practices for quantifying risks and mitigating exposures.

Excellent ability to adapt, manage priorities and meet deadlines.

Ability to create and maintain successful relationships with all stakeholders.

Very good analytical skills

Good written and verbal communication skills

Good interpersonal skills, listening and observation skills.

Presentation and facilitation skills

Perfect command of Excel, Power Point, Word

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM

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MTN Cameroun

COORDINATOR, Digital Transformation

Douala Publié il y a 3 mois Expire le 12 mars 2026

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Description de l'offre

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Job Description
The Coordinator, Digital Transformation supports the implementation and tracking of customer experience digitalization programs. This role ensures alignment between strategic initiatives and operational activities by coordinating cross-functional projects, capturing customer and agent feedback, and improving digital touchpoints through timely execution and collaboration. The Coordinator plays a key role in ensuring the experience roadmap translates into tangible and measurable improvements.

In this role, you will be the connective tissue of our digital transformation, tracking project milestones, facilitating communication between departments, and ensuring that every digital solution makes life easier for our customers and more efficient for our agents.

Responsibilities
Coordinate digital experience initiatives, aligning projects with strategic priorities and ensuring timely execution.
Translate high-level goals into actionable tasks, managing project plans and reporting progress.

Lead journey mapping workshops, identifying pain points, and gathering feedback for service improvements.
Create weekly status updates and performance reports, keeping stakeholders informed.
Maintain risk registers, identifying and documenting issues for timely resolution.
Support communication and user training, collaborating with internal teams to boost digital tool adoption.
Assist in the configuration and testing of customer-facing tools, ensuring quality and functionality.
Monitor analytics, measuring digital tool impact, and recommending enhancements based on data.

Align tool enhancements with feedback from internal teams and customers for iterative improvements.
Benchmark digital services against industry standards, recommending enhancements to stay competitive.
Qualifications
Bachelor’s degree in Computer Science, Software Engineering, Data Analysis or a related field is a must
Professional Certifications in AI or Cloud (e.g., Microsoft Azure, AWS, or Google Cloud) is advantageous.
Professional Certifications in Agile Methodologies (Scrum Master, PMI-ACP) or Project Management (PMP, PRINCE2) is advantageous
2-3 years of experience in project coordination, or strategy preferably in a digital transformation context or technology company.
Strong understanding of customer experience principles and digital trends.
Excellent communication and collaboration skills, with the ability to work cross-functionally.
Analytical mindset with experience in interpreting data and making data-driven decisions.


Proficiency in project management tools and techniques, with the ability to create structured reports.
Familiarity with digital tools and technologies, including apps, chatbots, and IVR systems.
Ability to work independently and manage multiple projects simultaneously.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Passion for digital innovation and a commitment to delivering exceptional customer experiences.

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM

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MTN Cameroun

MANAGER - Local Information

Douala Publié il y a 3 mois Expire le 13 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MMC are a purpose and value-led organization. At MMC experiences that delight you at work, every day. We are committed to fostering an environment ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. Lead with Care Can-do with Integrity Collaborate with Agility Serve with Respect Act with Inclusion

Responsibilities
Managerial / Supervisory Responsibilities

Cascade and socialize work structure processes to enable adoption by the team 
Coach and mentor direct reports
Ensure assigned team is led, – Ensure that coaching / mentoring programs and personal development plans are in place for all staff members 
Ensure effective management of diversity among personnel in the function

Identify staff training and development needs and implement necessary actions, in collaboration with HR 
Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines 
Possess the authority, presence, and integrity to command respect from colleagues and from external contacts Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Information Security Operations

Direct the implementation of group security governance and security strategies, including the definition and delivery of OpCo-wide implementation plan, in accordance with group strategy, corporate governance and international security standards. 
Ensure implementation and adherence to the Information Security standards, guidelines & processes as prescribed by MTN Group Information Security teams and Group DigiFin Information Security teams 
Lead and direct the adoption of newly implemented security solutions to operational environment as well as inassets and networks / the response time to security threats at a minimum. 
Lead timely action-taking in response to fraudulent activities related to the information system based on and informed by reports received from specialist 

Direct the regular conducting of security trainings, building of a knowledge repository and distribution of security governance documents (covering end-to-end security) as part of the overall objective of promotion and ensuring awareness of security standards, policies and procedures amongst the employees 
Support group and technology team in designing, reviewing and implementing security architecture plans and blue printsLead and direct adapting, testing (UAT, performance, functions) and piloting of new/extended security services/systems as well as their implementation with the view to minimise the negative impact on operations 
 Direct the creation of long- and short-term implementation roadmaps to meet all identified security requirements 
Direct the development of business continuity and disaster recovery plans for security systems, in collaboration with the Ethics, Risk and Compliance team, so as to implement action plans that respond quickly and effectively to potential disasters 
Lead the development and maintaining of relations with government representatives, as required 
Where required, escalate unsolvable issues to CEO in a timeous manner 
Other tasks and duties, as assigned
Qualifications
Education: 

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. A Master’s degree or MBA is preferred. 
Relevant post graduate qualification is an advantage 

Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. 
 

Experience: 

A minimum of 4 to 6 a similar position with at least 2 years in a managerial role
Experience in Fintech, banking or Mobile Money is preferred 
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
 

Functional Knowledge: 

IT Security assessment 
IT Security compliance 
Cyber Defense 
Security Engineering 
Identity & Access controls 
Vulnerability & Penetration testing 
Threat management 
Privacy controls & management
 

Skills

Relationship/people management 
Analytical thinking 
Continuous improvement 
Data interpretation 
Delivery focused 
Presentation 
Relationship building

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM

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MTN Cameroun

SUPERVISOR - SERVICE CENTER

Douala Publié il y a 3 mois Expire le 13 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

Trending
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
The Service Center Supervisor) operates in a highly competitive and fast, evolving Techco industry, where customer experience, innovation, and agility define success. MTN Cameroon’s operating environment is influenced by global, regional, and local dynamics that require continuous adaptation, strong leadership, and operational excellence at all levels.

The role functions within a context characterized by:

Tough market competition, with several operators and service providers striving for customer loyalty and market share.

The need to deliver perfect Y’elloX culture and customer experience at every interaction point to differentiate MTN from competitors.

Rapid growth and expansion of MTN Cameroon, both in terms of revenue and subscriber base, demanding consistent service excellence and efficiency.

Highly dynamic global telecommunications trends, driven by innovation, digital transformation, and continuous technological advancement.

Complexity of technologies and diversity of offers — including multimedia, ISP, data, and GPRS services — which require strong product knowledge and effective customer education.

Changing customer behaviors and expectations, with increasing demand for speed, convenience, and personalized solutions.

Regularly changing market dynamics, requiring agility, data-driven decision-making, and proactive adaptation of retail operations.

The need to achieve and maintain a positive Market Performance Research (MPR) score, as a key measure of customer satisfaction and market perception.

A strong focus on people management and development, ensuring that frontline teams are motivated, skilled, and aligned with MTN’s customer-centric culture.

Within this environment, the service center Supervisor plays a strategic frontline leadership role, ensuring the successful translation of MTN’s mission — “To lead the delivery of a bold, new digital world to our customers” — into tangible actions at the Service Centre. The Supervisor ensures operational excellence, drives revenue and connection growth, and builds a culture of service that sustains MTN’s brand promise of a Brighter, Faster, and More Connected Experience.

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Responsibilities
Operational and customer experience excellence has become critical for success. The urgency for transformation is more heightened amidst increased competition and rising customer expectations. The Service Center Supervisor must therefore ensure successful delivery in the context below:

Customer Experience & Service Quality

Ensure the effectiveness of the “one-stop-shop” concept by ensuring each Service Centre staff can welcome, educate, assist customers, and sell all MTN products and services.

Ensure an NPS score of 9–10 by providing feedback to staff and implementing corrective actions to enhance service quality.

Ensure all staff display the right attitude and professionalism towards customers as per MTN policy and CRM flow.

Call back (via SMS/email) unsatisfied customers daily to reassure, apologize, or provide feedback to improve satisfaction and NPS.

Handle escalated or sensitive customer issues in a timely and efficient manner to maintain trust and loyalty.

Conduct customer feedback reviews and service quality assessments to identify improvement opportunities.

Team Development & Knowledge Management

Ensure all Service Centre staff are fully knowledgeable on MTN products and services.

Guarantee timely and appropriate training on new and existing products and services.

Monitor product and service knowledge assessment results and organize refresher sessions as required.

Ensure staff are properly trained to assist customers in device configuration, troubleshooting, and digital tools.

Motivate and coach the team to maintain high morale, discipline, and customer focus.

Organize internal staff challenges, events, and motivational activities to build team spirit and engagement.

Sales & Revenue Management

Monitor daily, weekly, and monthly sales performance and implement corrective actions when necessary.

Ensure all MTN products and services are available, well displayed, and safely managed.

Drive cross-selling and upselling of digital and financial services (e.g., MoMo, MyMTN App).

Reconcile daily stock and sales for each SCR and the Service Centre as a whole.

Provide monthly reconciliation reports to Finance detailing stock, cash deposits, and reconciliation gaps.

Conduct necessary checks and investigations to justify and correct reconciliation variances.

Operational & Facility Management

Ensure the Service Centre’s security, safety, and compliance with company procedures (alarm systems, guards, safe handling, money transfer policies).

Ensure all facilities and equipment (air conditioning, lighting, generators, doors, furniture, etc.) are functional and report issues promptly to the Facilities Unit.

Maintain the overall cleanliness and hygiene of the Service Centre through regular spot checks and agency supervision.

Liaise with the Marketing team to ensure updated and compliant branding, visual identity, and promotional materials.

Ensure all Service Centre operations strictly comply with NSC policies and procedures.

Provide daily, weekly, and monthly reports on Service Centre activities, performance, and key issues

Key Deliverables

customers satisfaction (NPS) and MPR scores.

Achievement of sales, revenue, and connection targets.

Compliance with operational and reconciliation standards.

Quality of service and adherence to procedures.

Staff productivity, engagement, and training completion.

Store audit results and operational excellence ratings.

Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.

 

Contribute to SCR/SA/ up-skilling by delivering refresher training sessions to SCR/SA/ when and where appropriate, on systems and on queries management and their own development

Identify the talents and to develop practices to motivate them to give their best for the company and for their personal development

Manage people and achieve results without authority (with tact and diplomacy)

Provide coaching to the staff under the responsibility 

Coach new staff properly for better results

Ensure that all staff are properly trained & master MTN ICT, ISP & GSM products & services 

Provide information to the Manager on work accomplishments, individual / team challenges 

Lead team meetings and contribute on specialist areas when required

Qualifications
Education:

Bachelor’s degree in business administration, Marketing, Management, communication, sales, Social Sciences or any other relevant field or related field.

Minimum of 3 years of experience in retail, customer service, or sales supervision…

Certifications in Telecom, Digital Finance, or Customer Experience Management are an added advantage
Experience:

Minimum of 5 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries

Minimum of 2 years in Team Management 

Experience in stock management

Experience in a customer centric environment would be an advantage

Experience in a telecommunications environment would be an advantage

Experience in an ICT environment would be an advantageTraining

Relevant Leadership & Functional training identified by the Company

Competencies:

Technical competencies and skill

Customer Journey Mapping
VOC & NPS Interpretation
Operational KPI Monitoring
Cross-Channel Coordination
Advanced Excel and Data Interpretation
User Experience Testing
Complaint Trend Analysis
Digital Literacy
Onboarding Flow Optimization
Functional Knowledge: 

MTN Products & Services
Best practice customer service principles
MTN systems (relevant to customer management)
MTNC Service Center relevant policies, processes and procedures
Bilingual (English/French) ;
Computer literate (Package MS Office).
MTN environment / Organizational structure
Principles and methods for showing, promoting and selling products and services
People Management and Coaching
Computer literate (Package MS Office).
Reporting and performance analysis
 

Skills

Problem solver & decision skills
Strong organizational skills

Alert to environment changes and trends
Analytical Thinker and Attention to details

Results Achiever 
Operationally Astute
Ability to motivate and train
Leadership & Coaching aptitude
Active Listening 
Effective Communication skills
Ability to work under pressure

Good verbal and written communication skills

Individual must be flexible and be able to work nights, weekends, and publics Holidays

 

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM

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CADYST GROUP S.A. Cameroun

AUDITEUR INTERNE

Douala Publié il y a 3 mois Expire le 17 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

Le Groupe CADYST est un acteur majeur de l’Agro-alimentaire au Cameroun et dans la sous-région, avec en son sein plusieurs filiales. Sa mission est d’apporter aux populations africaines des produits de qualité, respectant les standards internationaux, fabriqués localement et accessible à tous.

Pour les besoins de ses services, la Direction de l’Audit et du Contrôle Interne de CADYST Group recherche pour la ville de Douala des candidat(e)s au poste de :

Auditeur Interne (1)
Raison d’être du poste :

L’Auditeur Interne participe à l’évaluation des processus de CADYST GROUP en réalisant des missions d’audit, sous la supervision du Responsable Audit Interne. Il analyse les procédures et les systèmes en place pour s’assurer de leur efficacité, leur conformité, et leur adéquation avec les objectifs stratégiques.

Missions principales :

• Planification et couverture du périmètre Groupe
• Réalisation des missions d’audit
• Audits post-acquisition (filiales nouvellement rachetées)
• Harmonisation et amélioration continue
• Suivi des plans d’actions Groupe
• Participation à la gestion des risques Groupe
• Audits spéciaux et investigations
• Communication et culture d’audit
Profil / Compétences clés :

• Bac+3/5 en Audit, Finance, Contrôle de Gestion, Gestion, Comptabilité, Ingénierie ou équivalent.
• 5 à 7 ans d’expérience en audit interne/externe ou contrôle interne, idéalement en environnement multi-sites ou agro-industriel.
Il/elle doit avoir :

• Maîtrise des normes d’audit interne (IIA).
• Connaissance approfondie du référentiel COSO.
• Solide expertise des process industriels et logistiques multi-sites.
• Analyse de données (Excel avancé, Power BI un plus).

• Connaissance des ERP : SAP / Sage X3 / Navision / Odoo.
• Bon niveau en rédaction de rapports d’audit.
Il/elle doit être :

• Intègre, objectif et discret.
• Autonome avec le sens du résultat.
• Animé d’un esprit critique et faire preuve de solides capacités d’analyse.
• Capable d’encadrer des auditeurs juniors.
• Capable de challenger sans créer de conflit
Partager les valeurs suivantes : Leadership – Professionnalisme – Responsabilité – Esprit d’Equipe

COMMENT POSTULER ? 


LES DÉPÔTS DE CANDIDATURES SE FONT UNIQUEMENT SUR LE SITE INTERNET :  https://jobs.cadyst-app.com/ 

DATE LIMITE DE DÉPÔT DES DOSSIERS 17 mars 2026 À 17H30.

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CADYST GROUP S.A. Cameroun

CHARGÉ DES ACHATS

Douala Publié il y a 3 mois Expire le 11 mars 2026

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Description de l'offre

0

PARTAGER AVEC VOS PROCHES SUR :

Le Groupe CADYST est un acteur majeur de l’Agro-alimentaire au Cameroun et dans la sous-région, avec en son sein plusieurs filiales. Sa mission est d’apporter aux populations africaines des produits de qualité, respectant les standards internationaux, fabriqués localement et accessible à tous.

Pour les besoins de ses services, la Direction Approvisionnements et Logistique de Société le Grand Moulin du Cameroun recherche pour la ville de Douala des candidat(e)s au poste de :

Chargé des Achats (1)
Raison d’être du poste :

Le Chargé des Achats participe avec le Responsable Approvisionnement et Transit à la définition et la mise en œuvre de la politique d’achat pour optimiser les coûts, la qualité et les délais des achats de biens et services. Il analyse les besoins et négocie avec les fournisseurs/prestataires.

Missions principales :

– Stratégie: Mettre en œuvre la politique d’achat définie par la direction
– Négociation: Négocier les tarifs et délais avec les fournisseurs et prestataires locaux sous la supervision du Responsable Approvisionnement et Transit

  • Sourcing: Analyser le marché, prospecter et contribuer à la sélection les fournisseurs et prestataires locaux
  • Suivi: Evaluer en lien avec le Responsable/Approvisionnement et Transit la performance des fournisseurs / prestataires locaux et gérer les risques (litiges, ruptures).
  • Conformité: Actualiser et mettre en conformité l’ensemble de la nomenclature sous la supervision du Responsable Approvisionnement et Transit.
    Profil / Compétences clés :

Licence ou Master en Achat/Logistique/Gestion de stocks/Management, etc.
Il/elle doit avoir :

Bonne connaissance des techniques et méthodes de négociation, de la gestion des stocks, et une maîtrise des outils informatiques (ERP, Excel, Word, PPT, etc..)
Il/elle doit être :

  • Bon négociateur
  • Rigoureux
  • Analytique
  • Anticipatif
  • Résistant au stress

COMMENT POSTULER ?

LES DÉPÔTS DE CANDIDATURES SE FONT UNIQUEMENT SUR LE SITE INTERNET : https://jobs.cadyst-app.com/

DATE LIMITE DE DÉPÔT DES DOSSIERS 11 mars 2026 À 17H30.

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Offre d Emploi Jobinfocamer CamerJobs

02 COMMERCIAUX TERRAIN - AFRICAN DIET

Yaoundé Publié il y a 3 mois Expire le 7 mars 2026

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Description de l'offre

0

PARTAGER AVEC VOS PROCHES SUR :

– QUI SOMMES-NOUS ?

African Diet est un centre professionnel de nutrition, minceur, bien-être et soins esthétiques, situé à la Province, à côté de l’OAPI – Yaoundé.

Nous accompagnons nos clients dans :
    •    la perte de poids durable
    •    les programmes nutritionnels personnalisés
    •    les soins minceur par appareils
    •    le bien-être et les soins esthétiques

– African Diet est une entreprise en pleine croissance, avec une vision ambitieuse : devenir une référence du bien-être à Yaoundé.

 POSTE À POURVOIR : COMMERCIAL(E) TERRAIN

– Zone : Yaoundé (7 arrondissements)
– Disponibilité : immédiate

– VOTRE MISSION
    •    Prospecter activement sur le terrain
    •    Présenter les services et produits  African Diet avec professionnalisme
    •    Développer et fidéliser un portefeuille clients
    •    Atteindre des objectifs commerciaux clairs
    •    Représenter l’image et les valeurs de l’entreprise

Zones de prospection :
    •    salles de sport
    •    entreprises
    •    commerces
* hôpitaux,  cliniques, pharmacie. 
    •    centres de beauté
    •    zones administratives

RÉMUNÉRATION
    •    Salaire fixe : à définir surplace 
    •    Commission : 5% sur chaque client converti
    •    Formation assurée
    •    Évolution possible selon performance

– Plus vous performez, plus vos revenus augmentent.

– PROFIL RECHERCHÉ

Nous recherchons une personne :
    •    Dynamique et ambitieuse
    •    À l’aise dans la communication
    •    Orientée résultats
    •    Soignée et professionnelle
    •    Expérience commerciale appréciée

La motivation, la discipline et l’envie de réussir sont essentielles. Être bilingue est un atout 

– LIEU

– African Diet
Province – à côté de l’OAPI Yaoundé

– CANDIDATURE

– WhatsApp / Appel : 671 01 01 33/699 80 57 08

– Email : africandiet26@gmail.com

Objet : Candidature Commercial Terrain – African Diet

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IDH Cameroon

Investment DEVELOPMENT MANAGER

Yaoundé Publié il y a 3 mois Expire le 7 mars 2026

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Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

We are excited to be searching for a proactive and pragmatic Senior Investment Development Manager with an interest to join our team, and we hope it’s you!

Your role.

The Senior Investment Development Manager will be responsible for leading the investment development activities of the Investment & PES (Payment for Environment Services) Hub. This role is pivotal in establishing the Technical Assistance Facility and Seed Capital Facility, supporting the scale up of investments in forest-positive business models. 

This role will support the Central African Forest Initiative (CAFI) funded program which seeks to catalyse and de-risk private sector investment across agricultural commodity value chains, enabling them to become deforestation-free, low‑carbon, and climate‑resilient, while improving farmer incomes and livelihoods in Cameroon. 

By combining targeted technical assistance, catalytic seed capital, and performance-based PES incentives, IDH aims to support local enterprises and farmers to adopt sustainable practices, generate verified environmental outcomes, and build credible financial and impact track records. These, in turn, crowd in commercial finance and long-term private-sector demand for environmental services, reinforcing policy objectives and national climate commitments. 

Key Responsibilities: 

Lead and oversee the provision of technical assistance and deployment of seed capital facility, ensuring investees are investment-ready and aligned with project objectives.
Develop and manage strong working relationships with local partners on TA/Seed Capital provision.
Identify, screen, and support potential investees, overseeing investment readiness assessments, business plan development. financial due diligence, and impact formulation.
Grow and pro-actively manage the Business & Investor Network, engaging impact investors, local banks, MFIs, and private sector partners to mobilise co-financing and investment, ensuring a follow-on exit for the Hub’s investees
Establish and operationalise the Hub’s governance framework, including the Operational Manual and Business & Investor Network model. 

Work closely with the PES team to align, scope and develop joint propositions.
Deliver on investment mobilisation and matchmaking commitments, securing financing for Hub-supported enterprises and cooperatives.
Provide financial expertise across project implementation, including drafting TORs, managing technical advisory contracts, and overseeing fund flows and financial reporting.
Monitor financial performance, risks, and compliance, ensuring adherence to CAFI social and environmental safeguards, including zero-deforestation commitments.
Track and report on TA, seed capital, and investment KPIs, capturing lessons learned and developing communication and knowledge products to support learning and scale.
Who you are:

As Senior Investment Development Manager at IDH, you are a results-oriented professional with strong expertise in investment process and technical assistance delivery, operating at the intersection of capital mobilisation, enterprise development, and sustainability commitments. You are comfortable working in complex environments where aligning investment objectives with development impact and safeguards is critical.
You bring strong planning and organisational skills to oversee the full TA and investment lifecycle, ensuring timely delivery and effective coordination between IIM–Investment Development and local facility management. Your structured approach supports alignment in strategy, governance, and reporting across multiple stakeholders and workstreams.

With proven stakeholder management and communication skills, you engage confidently with investors, enterprises, cooperatives, and partners. You are effective in mobilising investor capital while balancing diverse investor requirements with project realities, supporting enterprises to reach investment readiness without compromising zero-deforestation or safeguard commitments.
You proactively identify and manage risks across the TA and investment process, from design and operationalisation through to governance of the TA/Seed Facility. Through a pragmatic, solutions-focused approach, you ensure momentum, accountability, and impact across both financial and development objectives.

What you bring:
Working and thinking at Master’s degree level.
At least 7 years of relevant professional experience across the investment process, including opportunity origination, investment preparation, transaction structuring, due diligence, etc
Solid experience delivering pre- and post-investment Technical Assistance support within the sustainable land use sector, preferably in Central or West Africa.
Experience in impact and/or ESG investment, agricultural value chain finance, and climate or carbon finance is a strong plus, as is experience designing and/or implementing innovative financial mechanisms, including Payment for Environmental Services (PES) or similar performance-based incentive schemes.
A strong network of financiers across MFIs, Banks, Impact Investors, but also private companies that you can leverage in your work.
Solid understanding of sustainability challenges and possible solutions in the AFOLU sector.
Experience working with financial institutions and funds is a priority, as well as with ministries, national institutions, and local authorities involved in land-use planning, agriculture, or forest management.

Exceptional skills in financial analysis and modelling, due diligence, transaction structuring, impact/ESG investing, business development, value chain agricultural financing, and sustainable finance.
Strong leadership, stakeholder management, and coordination skills, with proven ability to effectively manage diverse technical and administrative teams.
Strong communication skills, with clear and concise writing, presentation, and negotiation abilities.
Excellent command of both French and English (written, spoken, and reading) is required.
Proficiency in all MS Office applications.
Position based in IDH offices in Yaoundé.
We offer you

An indefinite employment contract with full-time role in an impacting, international organisation at job level 17 – and:
Supplementary health insurance for you and your dependents. 
13th month salary (pro-rated by the number of months worked). 
24 days of paid leave per year (100% FTE). 
All the work supplies for your working purpose (specifically laptop).
For questions about this position, please contact Phat Nguyen, our corporate recruiter, at phatnguyen@idhtrade.org, 

 Appointment to this position is conditional upon the award of the CAFI‑funded programme. The issuance of a final employment offer and confirmation of the start date are dependent on the successful execution of the financing agreement with CAFI.  

 Interested?

Would you like to apply? Click the Button above to submit your application with CV (2 pages max in English) and cover letter.
We encourage applicants to respond before 08/03/2026.
Important note: In order to comply with the General Data Protection Regulation (GDPR), we do not proceed your applications via email/ LinkedIn with attached CVs, and motivational letters. We kindly request that you submit your application link shared as above. This process ensures that we can review your application while safeguarding your personal information in accordance with GDPR regulations

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://idh.careers.hibob.com/jobs 

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IDH Cameroon

PROGRAM OFFICER

Yaoundé Publié il y a 3 mois Expire le 7 mars 2026

En savoir plus sur IDH Cameroon

Description de l'offre

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PARTAGER AVEC VOS PROCHES SUR :

We are excited to be searching for a proactive and pragmatic Program Officer with an interest to join our team, and we hope it’s you!

Your role.

As Program Officer at IDH, you are responsible for providing administrative, logistical, and coordination support to ensure timely implementation of program activities, high-quality documentation, and compliant reporting. This role involves providing operational support, supporting stakeholder relationships, and ensuring efficient program execution in alignment with organisational goals.

This role will support the Central African Forest Initiative (CAFI) funded program which seeks to catalyse and de-risk private sector investment across agricultural commodity value chains, enabling them to become deforestation-free, low‑carbon, and climate‑resilient, while improving farmer incomes and livelihoods in Cameroon. 

By combining targeted technical assistance, catalytic seed capital, and performance-based PES incentives, IDH aims to support local enterprises and farmers to adopt sustainable practices, generate verified environmental outcomes, and build credible financial and impact track records. These, in turn, crowd in commercial finance and long-term private-sector demand for environmental services, reinforcing policy objectives and national climate commitments. 

Key Responsibilities: 

Support the Country Manager in day-to-day coordination and follow-up of program activities, including action tracking and task prioritisation. 
Maintain comprehensive project documentation (periodic reports, consultancy/technical deliverables, contracts, and minutes), ensuring proper filing in hard copy and electronic systems. 
Support preparation, consolidation, and quality assurance of periodic narrative reports and other required submissions to donors and internal stakeholders. 
Provide administrative and logistical support for the Project Management Unit, including scheduling, travel arrangements, workshops, and meeting logistics. 

Support the MEL Adviser with routine monitoring tasks (e.g., data collection coordination, indicator tracking, and knowledge resource management) and ensure that evidence is appropriately archived. 
Facilitate internal coordination by preparing agendas, minutes, and briefing notes; ensure timely circulation of decisions and follow-up items. 
Support procurement and contracting administration (e.g., collecting required documentation, maintaining trackers, and ensuring completeness of files) in line with IDH procedures. 
Serve as communications and visibility focal point, coordinating visibility materials and public engagement in accordance with CAFI guidelines and IDH communications standards. 
Maintain accurate records and databases (e.g., contact lists, partner documentation, activity trackers) and contribute to continuous improvement of data quality and administrative processes. 
Who you are:

As a Program Officer in Cameroon, you are comfortable balancing multiple priorities and tight deadlines across coordination, logistics, filing, and reporting activities. The work requires a structured and reliable approach, particularly in ensuring documentation standards are consistently met and records remain audit ready.
Strong planning and organising skills are essential, alongside a high level of accuracy when handling data, reports, and compliance-related documentation. Clear oral and written communication supports effective coordination with diverse stakeholders and partners, including in remote and field-based settings.

You are confident operating in a bilingual context, requiring the ability to produce high-quality written outputs in both English and French. Overall, this position calls for a detail-oriented and well-organised professional who contributes to smooth program delivery through clarity, consistency, and effective coordination.
What you bring:
Bachelor’s degree or equivalent (e.g., business administration, international development, environmental management, or related field). 
At least three (3) years of relevant professional experience in project/program administration, preferably in natural resource management and/or sustainable livelihoods contexts; experience with impact investment-related projects is an asset. 
Excellent organisational and interpersonal skills; ability to work effectively with a diverse range of stakeholders. 
Strong administrative writing skills, including preparation of meeting minutes and support to narrative reporting. 
Proficiency in Microsoft Office applications, particularly Word and Excel. 
Excellent command of both French and English (written, spoken, and read). 
Position based in IDH offices in Yaoundé.
We offer you

An indefinite employment contract with full-time role in an impacting, international organisation at job level 14 – and:
Supplementary health insurance for you and your dependents. 
13th month salary (pro-rated by the number of months worked). 
24 days of paid leave per year (100% FTE). 
All the work supplies for your working purpose (specifically laptop).
For questions about this position, please contact Conrad Willars our corporate recruiter, at willars@idhtrade.org

Appointment to this position is conditional upon the award of the CAFI‑funded programme. The issuance of a final employment offer and confirmation of the start date are dependent on the successful execution of the financing agreement with CAFI.  



Interested?

Would you like to apply? Click the Button above to submit your application with CV (2 pages max in English) and cover letter or via this link https://stichtingidh.careers.hibob.com/jobs/e5e4c2a7-8c40-40e3-a63d-1e917a8fc6ba
We encourage applicants to respond before 08/03/2026. 
Important note: In order to comply with the General Data Protection Regulation (GDPR), we do not proceed your applications via email/ LinkedIn with attached CVs, and motivational letters. We kindly request that you submit your application link shared as above. This process ensures that we can review your application while safeguarding your personal information in accordance with GDPR regulations.

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://idh.careers.hibob.com/jobs 

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