LA SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION MARKETING, COMMUNICATION & QUALITE UN (01) RESPONSABLE QUALITE
La mission principale du Responsable Qualité est de piloter et animer la démarche Qualité au sein de la banque à travers les actions relatives à la maîtrise des délais de traitement et de réponse des réclamations, la réduction des erreurs et le suivi des résolutions des différents dysfonctionnements. Il/Elle supervise et veille à la réalisation dans les délais requis des états dédiés au Département Qualité, anime le Comité Expérience Client, et suit la remontée des reportings et la réalisation des plans d’action relatifs à son activité.
Il a pour rôle de :
Mise en place et suivi du processus de gestion des réclamations
Piloter la mise en œuvre de l’instruction relative au processus de gestion des réclamations et, le cas échéant, sa mise à jour ;
Veiller à la mise en œuvre de la charte de service qualité et coordonner la remontée des dysfonctionnements éventuels ;
Organiser la centralisation de toutes les réclamations de la clientèle au niveau du Département Qualité ;
Vérifier la prise en charge effective de toutes les réclamations par leur enregistrement dans l’outil WINRECL ;
Assurer le suivi du traitement des réclamations et rechercher les voies et moyens de leur clôture dans les délais indiqués ;
Analyser les suggestions de la clientèle et assurer la réalisation des plans d’actions afférents ;
Assister, sensibiliser et conseiller la force de vente et le back office sur la conformité des opérations et des services offerts à la clientèle.
Implication et suivi des plans d’actions des enquêtes de satisfaction client
Organiser des points réguliers pour suivre l’évolution des plans de satisfaction de la clientèle avec le réseau des correspondants Qualité et, en coordination avec le Marketing, l’action des lignes commerciales.
Risque opérationnel
Réaliser et assurer la surveillance managériale
Pour ce poste de 11ème catégorie basé à Douala, le candidat devra avoir les compétences suivantes :
Compétences techniques
• Excellente connaissance des métiers de la banque
• Bonne capacité d’analyse
• Bonne qualité rédactionnelle
• Connaissance en bureautique (WORD, EXCEL…)
• Capacité d’adaptation
Compétences comportementales
• Esprit critique dans l’analyse des réclamations en vue de contribuer efficacement à l’amélioration de la Qualité
• Pro-activité
• Sens du risque
• Prise de décision
• Fiabilité et orientation Qualité
• Développement des compétences
• Gestion du changement
• Créativité et innovation
• Bon Esprit d’Equipe
Compétences managériales
• Pilotage d’équipe
• Animation et leadership
Profil du candidat :
• BAC + 4/5 en Banque, Marketing, Communication, Sciences de gestion ou discipline équivalente
• Minimum 5 ans d’ancienneté dans le Marketing/Commercial du secteur bancaire.
• Etre bilingue
Merci d’adresser votre candidature (CV) en précisant en objet «DMC/QLITE/20» à l’adresse suivante : recrutement.societegenerale.cameroun@socgen.com DATE LIMITE DE RÉCEPTION DES CANDIDATURES : Vendredi, 31 janvier 2020 A 17 HEURES. NB : SEULES LES CANDIDATURES RETENUES SERONT CONTACTÉES ULTÉRIEUREMENT.
La mission principale du Chargé de Recouvrement Senior est d’assurer les actions de recouvrement du portefeuille CLICOM dans le respect des normes de sécurité, de délais et qualité définis pour le réseau SG Cameroun.
Les missions principales sont :
1. Instruire les dossiers de recouvrement de son portefeuille et initier les actions de recouvrement
• Procéder au déclassement des dossiers selon la procédure en vigueur dans le Service
• Rédiger la fiche de synthèse
• Contacter et faire localiser le cas échéant les débiteurs de son portefeuille
• Initier les lettres de convocation, d’information, de relance, de mise en demeure et de relance aux clients contentieux
• Adresser des lettres d’informations aux cautions conformément à la méthodologie mise en place
2. Définir et mettre en œuvre une stratégie de recouvrement pour chaque dossier du portefeuille
• Proposer à la hiérarchie pour chaque dossier un mode de recouvrement (amiable ou judiciaire)
• Arrêter avec les débiteurs les modalités de remboursement
• Rédiger les protocoles d’accord à soumettre à la validation de sa hiérarchie
• Suivre la bonne exécution des protocoles d’accord de remboursement en cours
• Constituer les Avocats pour prise de mesures conservatoires et initiation des procédures de recouvrement judiciaire
• Assurer le monitoring du suivi par les Avocats des procédures judiciaires relatives aux dossiers de son portefeuille (Comptes rendus, diligences sollicitées, etc.)
3. Assurer la bonne gestion de son portefeuille
• Suivre l’effectivité des récupérations et impacter les comptes d’engagement ou d’impayés concernés ;
• Faire des propositions de constitution ou de réintégration des provisions dans l’outil de recouvrement, en fonction des perspectives de recouvrement ;
• Procéder au nettoyage régulier de son portefeuille (Sortie de contentieux, retour en exploitation, write-off, archivage, etc.)
4. Reporting et administration
• Renseigner dans l’outil MERCI l’évolution des actions de recouvrement mises en œuvre ;
• Vérifier la conformité des factures des prestataires à la grille tarifaire et les soumettre à l’appréciation de la hiérarchie.
• Répondre aux demandes relatives à la restitution des garanties remises à la banque par les clients contentieux
• Répondre dans les délais à toutes les autres sollicitations clients de son portefeuille
Compétences métier :
• Connaitre la règlementation bancaire ayant un impact sur son périmètre d’intervention (Bâle II et III, Règlement COBAC relatif au provisionnement des créances) et savoir s’y référer ;
• Connaître le droit bancaire et les procédures OHADA de recouvrement des créances et voies d’exécution
• Connaitre les principes juridiques fondamentaux permettant de mettre en œuvre les actions de recouvrement
• Connaitre les enjeux de recouvrement et être capable de prendre en compte les évolutions et changements règlementaires
• Maîtrise des outils bureautiques
Compétences comportementales
• Travailler en équipe et adaptation au changement
• Aptitudes relationnelles
• Autonomie dans le travail
• Sens du devoir et de l’organisation
• Sens du risque
• Intégrité
• Ténacité
• Proactivité
Profil du candidat :
• BAC+4 / BAC+5 en droit des Affaires ou arbitrage, ou équivalent.
• Expérience d’au moins trois (03) ans en cabinet d’Avocat ou dans un service de recouvrement.
Merci d’adresser votre candidature (CV) en précisant en objet «RISQ/CRS/20» à l’adresse suivante : recrutement.societegenerale.cameroun@socgen.com. DATE LIMITE DE RÉCEPTION DES CANDIDATURES : VENDREDI, LE 31 JANVIER 2020 A 17 HEURES.
SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION DES RISQUES UN (01) ANALYSTE DES ENGAGEMENTS EN CHARGE DES REPORTINGS
La mission principale du Chargé de Recouvrement Senior est d’assurer sous l’autorité du Superviseur des Engagements, l’élaboration et l’analyse des reportings Risques locaux et AFMO ainsi que le suivi périodique des engagements, l’immatriculation des clients personnes morales, le suivi des états de notation Starweb et le suivi des dossiers de crédit Coprorate dans DCCIT.
Les missions principales sont :
• Préparation et présentation des comités de suivi des engagements CORPORATE (hebdomadaire et mensuel), et éventuellement RETAIL.
• Proposition des mesures de régularisation des irréguliers et suivi des préconisations des comités des engagements.
• Elaboration du comité de crédit.
• Déclaration mensuelle des Grands Risques.
• Déclaration trimestrielle des Sensibles.
• Préparation des dossiers des entreprises stratégiques et de grand Standing
• Immatriculation dans RCT des clients CORPORATE et mise à jour des champs correspondants dans Amplitude
• Traitement mensuel des états de notation et suivi des régularisations des notes échues
• Traitement et suivi des dossiers de crédit transmis par la Direction régional
• Vérification des notifications de crédit avant diffusion.
Compétences métier :
• Bonne connaissance en analyse financière
• Bonne connaissance en comptabilité bancaire
• Maîtrise des outils de bureautique (Excel, Word, Power Point)
• Maitrise de l’outil Amplitude Bank
• Bonne capacité d’analyse et de synthèse
• Bonne connaissance des types de crédit
Compétences comportementales
• Forte capacité d’adaptation
• Rigueur et sens du risque
• Disponibilité
• Ouverture d’esprit
• Proactivité
• Travail en équipe
Profil du candidat :
• Etre titulaire d’un BAC +4/5 dans une spécialité comptable, bancaire, audit ou financière et jouir d’au moins 03 ans d’expérience ou d’un Bac+3 et jouir d’au moins 05 ans d’expérience.
Merci d’adresser votre candidature (CV) en précisant en objet «RISQ/AE/20» à l’adresse suivante : recrutement.societegenerale.cameroun@socgen.com. DATE LIMITE DE RÉCEPTION DES CANDIDATURES : VENDREDI, LE 31 JANVIER 2020 A 17 HEURES. NB : SEULES LES CANDIDATURES RETENUES SERONT CONTACTÉES ULTÉRIEUREMENT.
4 postes disponibles à Kiroo en Janvier 2020, 1 Assistant Administratif et financier, 1 développeurs web et Apps Android/IOS, 2 développeurs Jeux vidéos.
Viens travailler en Kiroo si tu sens que tu as l’âme d’un wallbreaker.
Kiro’o Games – Yaoundé (Cameroun) – 08/01/2019
Type de contrat: CDI
Délai pour postuler: 31 Janvier 2020
Début du contrat: Mars 2020
Durée du travail: Temps plein
Kiro’o Games est le premier studio de création de jeux vidéos au Cameroun. Notre startup est en pleine expansion pour réaliser la vision « Wallbreakers » afin de briser les murs de notre génération et créer l’Afrique que nous voulons pour nous et nos enfants.
Nous recrutons aux 4 postes suivants :
1 Assistant Administratif et financier
1 développeurs web et Apps Android/IOS
2 développeurs Jeux vidéos
Nos locaux sont situés à Yaoundé au Cameroun, dans le quartier de Biyemassi. Suivez les instructions de la page pour postuler :
1. Lisez l’offre d’emploi pour voir les pre-requis des postes et comprendre les activités de Kiro’o Games
Votre contact téléphonique (Whatsapp) et boite mail
Les liens de votre CV ou autres pièces jointes depuis un service de stockage en ligne (Google drive, Dropbox, OneDrive, …).
NB: Vos documents (CV, lettre de motivation et autres…) ne doivent en aucun cas être envoyés en pièces jointes. Stockez-les en ligne (Google drive, Dropbox, OneDrive, …) et mentionnez simplement dans votre mail de candidature, le lien à partir duquel nous pourrons les consulter. Il est impératif de respecter toutes ces consignes à la lettre, auquel cas votre candidature ne sera pas prise en compte.
5. Processus de recrutement
Votre dossier sera analysé et si vous êtes compatibles, vous aurez des entretients avec le Lead du service concerné dans la période du 10 au 22 Février 2020
Vous serez contacté si votre profil correspond à nos attentes. A Kiro’o, votre recrutement fait l’objet d’une décision collégiale, au cours d’un processus complet qui garantit l’objectivité et l’équité. Seuls savoir-faire et savoir-être comptent pour nous.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.ABOUT WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.JOB PURPOSE
Under overall supervision of the Head of Supply Chain, the Logistics Officer (contracting) shall be responsible for logistics contracting activities for all parts of Cameroun and for the Douala overland corridor. Logistics Officer (contracting) will implement a plan for each contract and will work closely with the Head of Logistics, operations team and logistics staff in the Field Offices in defining a logistics contracting strategy that comprehends the operational challenges and promotes a competent and competitive service providers selection to ensure timely and cost-effective deliveries of WFP cargo. Logistics Officer (contracting) advises on a wide spectrum of complex issues related to contracting of logistics services and contract management and proposes solutions.
The Logistics Officer will also lead the Transport Market Assessment exercise both at overland corridors and regional inland corridors to scope out the transport market availability, price factors and come up with solution to improve the efficiency of the utilization and timely availability of transport capacity across GoE overland and WFP operations.KEY ACCOUNTABILITIES (not all-inclusive)
Overall responsible for contracting of all logistics services for Cameroun Country Office.
Work closely with the Head of Logistics in defining a logistics surface contracting strategy that comprehends the operational challenges and promotes a competent and competitive service providers selection.
As a high priority, undertake comprehensive transport market assessments at both overland and inland corridors, to improve the efficiency of the utilization and timely availability of transport capacity across GoE overland and WFP operations.
Undertake comprehensive logistics market assessments and shortlisting exercises in coordination with the relevant Logistics Officers.
Coordinate (with the relevant Logistics Officers) the updating of Request for Quotation (RFQ) templates to reflect any changes in terms and conditions which are operationally necessary. Where possible solve identified operational problems by enhancing/clarifying/improving RFQ clauses in coordination with the HQ.
Develop and continuously improve Scope of Work/Terms of References for logistics services to ensure accuracy and completeness.
Issue RFQs as and when necessary to shortlisted companies, analyze offers and in conjunction with the Head of Logistics and relevant parties agree on proposals to the Local Transport Committee (LTC).
Analyze and interpret complex contract terms and conditions, advising on their impact and associated risk and liability to staff at all levels.
DELIVERABLES BY END OF APPOINTMENT PERIOD
Comprehensive transport market assessment performed at both overland and inland transport corridors;
Effective logistics service contracts established with appropriate service provider performance tracking and management system;
Ensure accurate logistics service rates and value are incorporated in the Supply Chain Matrix for the 5 year CSP plan (2020 – 2025) for Cameroun.
STANDARD MINIMUM QUALIFICATIONS
Education: Advanced University degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field, or First University degree with additional years of related demonstrated professional work experience and understanding of relevant functions.
Languages: Fluency in oral and written communication in English.4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People
Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance
Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership
Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
FUNCTIONAL CAPABILITIES
Capability Name
Description of the behaviour expected for the proficiency level
Supply Chain Management and Optimization
Analyses context of country challenges in order to lead the design and management of supply chain network, to proactively mitigate and/or address dynamic supply chain challenges, to ensure operational optimization.
Planning, Project & Resource Management
Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.
Information Management & Reporting
Ability to proactively identify gaps in information and findings, analyse and evaluate information, develop statistics, and translate into information management products to facilitate decision making and demonstrate performance.
Market Analysis, Contracting and Operational Execution
Demonstrates ability to collect market information and process and analyse proposals in line with WFP standard rules and regulations in order to deliver efficiently.
Warehouse and Inventory Management
Plans, coordinates and manages service providers and warehouse operations to promote safe, efficient, and sustainable operating procedures in the face of changing climates and conditions within region of expertise.
Technical Assistance and Coordination
Actively establishes and maintains networks, leads coordination and the provision of technical assistance, while demonstrating the ability to represent WFP to a broad spectrum of key stakeholders (e.g. providing services, and working with NDMOs/NDMAs).
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Working Experience:
5 years of relevant professional post-graduate experience in logistics / supply chain.
Prior work experience in a contract management role, such as purchasing or contracting in a complex environment managing contracts on provision of repackaging system, provision of manpower services and river transport services.
Experience in commercial or humanitarian transportation sectors.
Experience monitoring and reporting on transport and freight market conditions and trends.
Experience coordinating procurement and transportation processes with other units/ teams.
Experience working with corporate systems (databases, software).
Technical skills:
Knowledge of Supply Management preferable in a developing country context.
Knowledge of Fraud Prevention preferably supported by the relevant trainings/certifications.
Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions.
Knowledge of procurement process from procurement planning to execution to contract management and administration, including procurement methods and tolls of good procurement practice.
DEADLINE FOR APPLICATIONS
Deadline for applications/ 31/01/2020DUTY STATION
Yaoundé, Cameroon.
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Post Title: Business Support Assistant Location: Yaoundé
Duration: 12 monthsContract Type: Service Contract sc5
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.JOB PURPOSE: To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):Under the direct supervision of the Finance Associate, the incumbent will be responsible for the following duties:Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.Respond to standard queries and provide timely and accurate guidance. Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resourcesManage and maintain records and databases, to ensure information is organised and readily available for staff.Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff. Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate. Contribute to improvement of business procedures and processes.Collect and perform basic analysis of data to contribute to quality business information management.Provide guidance to junior colleagues in performing their duties.Perform any other related duty as may be required by WFP Management.4Ps Core Organizational Capabilities:Make our mission visible in everyday actionsArticulates how own unit’s responsibilities will serve WFP’s mission.Look for ways to strengthen people’s skillsTrains junior teammates on new skills and capabilities.Create an inclusive cultureSeeks opportunities to work with people from different backgrounds.Be a coach & provide constructive feedbackServes as a peer coach for colleagues in same area of work.Create an “I will”/” We will” spiritTracks progress toward goals and shares this information on a regular basis with supervisor.Encourage innovation & creative solutionsExplores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.Focus on getting resultsFocuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.Make commitments and make good on commitmentsTakes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.Be DecisiveIndependently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.Connect and share across WFP unitsSuggests opportunities for partnering with other units to supervisor.Build strong external partnershipsIdentifies opportunities to work with colleagues and partners in the field towards common goals.Be politically agile & adaptableDevelops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.Be clear about the valueWFP brings to partnershipsAligns own activities with supervisor’s priorities to fulfill internal and external partner needs. FUNCTIONAL CAPABILITIES:Capability NameDescription of the behaviour expected for the proficiency levelInternal Controls & ComplianceDemonstrates basic knowledge of internal controls, risk management, and monitoring mechanisms and their applicability to WFP’s critical activities.Performance Budgeting, Analysis & ReportingDemonstrates participation in business planning efforts by developing basic project-level budgets and forecasts, incorporating information from various sources as appropriate to monitor KPIs.Resource ManagementDemonstrates ability to track and compile reports on HQ and Field staffing and resource usage on a project-level basis.Financial Mgmt. & Accounting PrinciplesApplies knowledge of financial and accounting principles and practices to ensure compliance with WFP policies, applicable procedures and accounting standards.Supply Chain and Operations KnowledgeDemonstrates basic understanding of WFP programme, implementation, and supply chain principles (including project modalities & structures). Educational Requirements:Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.Working Languages:Fluency (level C) in English and good working knowledge of French.Desired experience for entry into the role:Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.Knowledge & Skills:Knowledge of specialised common business practices and methods gained through relevant technical training and experience. Ability to develop and maintain relationships with a range of individuals in order to provide a high-quality support service.Ability to carry out basic data analysis and independently rectify problems requiring attention.Ability to monitor and record financial transactions.Good communication skills required to give and receive information and work with a variety of individuals.Ability to maintain confidentiality.Female applicants are especially encouraged to apply.Deadline for applications: 31/01/2020WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Post Title : Aviation Assistant Locations : Bamenda, Mamfe, Yaoundé and Tiko
Duration: 12 months Contract Type: Service Contract sc4
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.JOB PURPOSE: To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):Under the direct supervision of the Head of Field Office and the technical supervision of the Aviation Officer, the incumbent will be responsible for the following duties:Handling Documents and Load ControlConvey and deliver documents between the aircraft and appropriate terminal authorities;Prepare, sign, distribute and clear as appropriate, documents such as loading instructions, load sheets, balance charts, manifests, etc., in accordance with local and international regulations or as reasonably required by the aircraft; andCompile and dispatch statistics returns and reports in accordance with procedures, rules and regulations.Passenger and Baggage handling.Check-in passengers in accordance with requirements and instructions issued by WFP-AFO and the chartered carrier’s;Inform passengers about time of arrival and/or departure of chartered carrier’s aircraft and transportation connections;Guide passengers from the chartered carrier’s aircraft through controls to connecting transportation and vice versa;Assist passengers requiring special attention, e.g. Physically Challenged Passengers, MEDEVAC/CASEVAC cases. etc;Weigh and tag checked and unchecked baggage;Effect the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa;Deal with loss, found and damaged property and report such irregularities;Notify the AMO/ATO or CATO of complaints/claims made by passengers; andCargo HandlingPresent to Customs for physical examination and processing clearances for the release of inbound, transfer and outbound cargo as required and/or clear cargo through Customs in accordance with the chartered carrier’s and WFP-AFO instructions and in concurrence with local regulations;Sort and store inbound, transfer and outbound cargo prior to dispatch in accordance with the nature of goods and the routing of the cargo;Prepare cargo manifest(s), split air waybill sets, and forward applicable copies of aforementioned documents as required. Where applicable return a copy of the waybill to the ATO/CATO endorsed with conveyance details;Notify consignee/agent of arrival in accordance with applicable instructions.Loading/Unloading of AircraftProvide/arrange for, position and remove adequate passenger handling equipment for embarking/disembarking passengers where needed;Provide/arrange for and operate suitable equipment for transportation of loads between points in terminal areas as required;Provide passenger and/or crew transport between aircraft and airport terminal as required by WFP- AFO or local authorities;Aircraft HandlingAttendance. Standby before arrival and after departure and general supervision of ramp handling activities.Marshalling. In conjunction with the Operator’s Flight Operations Officer, provide/arrange for marshalling equipment and/or arrange for the marshalling of the aircraft at arrival/departure.Ground/Aircraft Communications. Where required provide/arrange for communications facilities to establish and maintain communication between handling parties and the aircraft command element.Ground Power Units. Where required, provide/arrange for, position/remove and operate suitable ground power unit for supply of necessary electrical power during a specified time limit;Safety and Security ManagementReport immediately to the ATO/CATO and the aircraft commander, all damage noticed at or inside the aircraft irrespective of cause or time of occurrence;Provide/arrange for, position/remove and operate suitable firefighting equipment and other protective equipment as required.; andProvide/arrange for security of personnel, cargo and facilities.Moving of Aircraft.Provide/arrange for and position/remove suitable towing equipment to tow/push aircraft on the designated handling area according to the aircraft commanders’ instructions and in accordance with the local regulations.Refueling of AircraftProvide and/or arrange for the provision of fuel for aircraft and ensure that aircraft are refueled in time to satisfy scheduled departures and designated take-off times and verify the amount of fuel delivered into the aircraft.Transportation Resource ManagementProvide in a timely manner to all transportation coordinating agencies, information on local weather conditions, traffic restrictions, hazards, incidents/accidents and transportation mode departure/arrival times and loads;Maintain statistics and records pertaining to the utilization of transportation resources in accordance with instructions provided by the CATO;Carry out any other duties as directed by ATO/CATO.Perform any other related duty as may be required by WFP Management. 4Ps Core Organizational Capabilities:PurposeUnderstand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives. Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor. Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates. Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission. PeopleLook for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities. Create an inclusive culture: Seeks opportunities to work with people from different backgrounds. Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work. Create an “I will”/” We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.PerformanceEncourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues. Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency. Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments. Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field. PartnershipConnect and share across WFP units: Suggests opportunities for partnering with other units to supervisor. Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals. Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives. Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.Functional Capabilities:Capability NameDescription of the behavior expected for the proficiency levelSupply Chain Management and OptimizationDisplays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.Planning, Project & ResourceManagementSupports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.Information Management & ReportingCollates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.Service Provision, AviationContracting & OperationalExecutionSupports the negotiation of contracts with third parties by collecting and collating necessary information to enable WFP to make informed decisions.Aviation PerformanceMeasurement & QualityControlDemonstrates commitment to carrying out individual activities related to aviation in compliance with WFP’s operating standards to make safe and responsible decisions within own scope of work.Educational Requirements:GCE Advanced LevelA Commercial pilot license; navigator license; air traffic control license; flight operations officer; License Dispatch Officer License; Loadmaster certification or aircraft loader/handler certification or equivalent is required.Working Languages:Fluency (level C) in English and good working knowledge of French.Good understanding of local language Pidgin for Bamenda, Mamfe and Tiko positions is desirable.Essential Experience:At least one (1) year of relevant professional experience in the aviation industry.DESIRED EXPERIENCES FOR ENTRY INTO THE ROLEExperience in restricted flying zones, and other aviation risks and assisting in flight planning.Experience in handling passenger manifests and aircraft loading.Experience in interpreting routine weather reports.Experience in basic flight following and radio telephony proceduresFemale applicants are especially encouraged to apply.Deadline for applications: 31/01/2020WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Duration: 12 monthsContract Type: Service Contract sc6
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.JOB PURPOSE: To coordinate and provide finance, budget and administration support services involving the recording and interpretation of financial and budgetary information to ensure the efficient functioning of the support services and inform decision making.KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):Under the direct supervision of the Aviation Officer, the incumbent will be responsible for the following duties:Provide the procedural and technical support to staff within the areas of finance and budget, to ensure compliance with WFP financial policies, rules and regulations. Support the development and implementation of financial policies and procedures and assist in setup and implementation of proper accounting procedures, systems and internal controls. Monitor the daily cash position in order to optimize the use of surplus cash and maximize returns on investment through the liquidity portfolio. Monitor the centralised registry system in order to process all payments to internal staff and invoices to external suppliers in a timely manner and in accordance with WFP standards. Contribute to the preparation, implementation and monitoring of budgets, monitor expenditure and budget forecasts, to ensure that relevant future funding requirements are met. Co-ordinate with other teams in order to ensure that all financial and administrative services are being performed efficiently and in line with the needs of the wider team.Monitor account balances and process financial transactions in an accurate and timely manner, to avoid the occurrence of an overdraft. Monitor and analyse general ledger accounts in order to initiate and achieve corrective actions.Compile data from the WFP database and systems in order to assist in generating and analysing financial reports on a monthly basis. Allocate tasks to other support staff, provide guidance and on-the-job training in management of financial resources (e.g. managing the petty cash/sub-imprest account, review and analyse vendor and balance sheet accounts, etc.), to ensure services are delivered consistently and to the required standards.Remain on stand-by and follow standard emergency preparedness practices in order to meet immediate emergency requirements for further service on the job and in the field.Perform any other related duty as may be required by WFP Management.4Ps Core Organizational Capabilities:4P ThemeCapability NameDescription of the behaviour expected for the proficiency levelUnderstand and communicate theStrategic ObjectivesCoaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.Be a force for positive changeImplements new methods or tools to improve team’s work processes and productivity.Make the mission inspiring to our teamMaps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.Make our mission visible in everyday actionsExplains to teammates how each unit contributes to the overall WFP mission.Look for ways tostrengthen people’sskillsIdentifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.Create an inclusive cultureFacilitates team building activities to build rapport in own unit.Be a coach & provide constructive feedbackFacilitates the pairing of junior colleagues with coaches within own team.Create an “I will”/”We will” spiritProactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.Encourage innovation & creative solutionsIdentifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.Focus on getting resultsMonitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.Make commitments and make good on commitmentsProvides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.Be DecisiveSets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.Connect and share across WFP unitsFacilitates partnerships with other WFP units to accomplish missions in the field.Build strong external partnershipsSets an example and provides guidance to team on how to build relationships with external partners.Be politically agile & adaptableArticulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.Be clear about the value WFP brings to partnershipsOrganizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.FUNCTIONAL CAPABILITIES:Capability NameDescription of the behaviour expected for the proficiency levelInternal Controls & ComplianceDemonstrates basic knowledge of internal controls, risk management, and monitoring mechanisms and their applicability to WFP’s critical activities.Performance Budgeting, Analysis & ReportingDemonstrates participation in business planning efforts by developing basic project-level budgets and forecasts, incorporating information from various sources as appropriate to monitor KPIs.Resource ManagementDemonstrates ability to track and compile reports on HQ and Field staffing and resource usage on a project-level basis.Financial Mgmt. & Accounting PrinciplesApplies knowledge of financial and accounting principles and practices to ensure compliance with WFP policies, applicable procedures and accounting standards.Supply Chain and Operations KnowledgeDemonstrates basic understanding of WFP programme, implementation, and supply chain principles (including project modalities & structures). Educational Requirements:Completion of secondary school education. A post-secondary certificate in the related functional area.Working Languages:Fluency (level C) in English and good working knowledge of French.DESIRED EXPERIENCES FOR ENTRY INTO THE ROLEHas experience assessing financial health and stability of C&V projects and other programming initiatives to verify compliance with in-country local laws.Has experience working with auditors and other third-party vendors.Female applicants are especially encouraged to apply.Deadline for applications: 31/01/2020WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Le Programme Alimentaire Mondial (PAM) qui est la plus grande agence humanitaire du monde de lutte contre la faim recherche pour les besoins de mise en œuvre et du suivi de l’ensemble des actions relevant du domaine de la sécurité pour son bureau national et l’ensemble des bureaux terrain les candidats pour le poste ci-après :
Titre du poste : Officier National de sécurité
Lieu d’affectation : Yaoundé – Bureau National
Durée du contrat : Un (01) an
Type de contrat: Fixed Term
RESPONSABILITES GENERALES
Sous la supervision directe de l’Officier Sécurité du PAM (SO) et dans la limite des pouvoirs qui lui sont délégués, l’Officier National de Sécurité exercera les fonctions suivantes :
Participer à la planification de la sécurité et de la continuité pour le bureau qui soutient la normalisation des plans pour les installations du PAM dans le pays et s’assurer que tous les plans de sécurité sont mis en œuvre et que les systèmes d’urgence sont régulièrement testés.
Elaborer des plans annuels, contribuer à des stratégies à plus long terme et à améliorer les systèmes et procédures de sécurité afin de s’assurer que les services fournis appuient les objectifs stratégiques du PAM et sont conformes aux politiques, aux normes, aux règlements et aux processus de l’organisation
Assurer la liaison avec le département de la sécurité des Nations Unies (UNDSS) et l’appareil de gestion de la sécurité dans le pays y compris la participation aux réunions de gestion des opérations de sécurité
En collaboration avec la Division de la sécurité sur le terrain du PAM, contribuer à l’amélioration de la sécurité du personnel en fournissant des recommandations et un soutien opérationnel au pays, à la zone et aux bureaux extérieurs pour la réalisation des normes minimales de sécurité opérationnelle (MOSS) et de la conformité aux normes minimales opérationnelles de sécurité résidentielle (MORSS).
Tenir une base de données des coordonnées GPS de tous les staffs et dépendants.
Coordonner la mise à jour des messages d’alerte en vue de s’assurer du bon fonctionnement du plan de communication d’urgence pour tous les sous-bureaux et au bureau pays
Etre responsable de toutes les mesures et procédures de contrôle d’accès aux installations afin d’assure la sécurité du personnel et des visiteurs du PAM conformément aux meilleures pratiques de l’UNSMS
Fournir un briefing de sécurité au personnel nouvellement arrivé ou en mission de terrain pour s’assurer qu’ils sont bien informés des conditions et des procédures sécuritaires.
RESULTATS ATTENDUS
Aptitude à analyser une situation simple et à proposer des mesures adaptées
Gestion de l’information et bonnes relations avec les interlocuteurs du PAM
Capacité à anticiper et à résoudre les problèmes
Gérer les situations courantes et rendre compte au CSO
S’assurer que les gardes/vigiles sont bien entraînés et que leur équipement est complet et en bon état
Faire preuve de capacité d’initiative et de jugement et aptitude à communiquer oralement et par écrit sur des sujets complexes
Développer et mettre les plans de sécurité et d’urgence et s’assurer qu’ils sont connus de tous et bien appliqués
Effectuer les recommandations d’amélioration de la sécurité
CONNAISSANCES ET COMPETENCES
Excellente connaissance des procédures et des plans du domaine de la Sécurité, de l’administration de la sécurité, de l’évaluation des risques et de la coordination avec les autorités locales et les forces de sécurité
Avoir une bonne expérience dans le domaine du recueil d’information
Prise d’initiative et bonne capacité de jugement, respect de la confidentialité lors de la gestion des incidents de nature sensible
Capacité à coordonner plusieurs activités du domaine de la Sécurité et savoir effectuer des recommandations pour des améliorations
Capacité à résoudre les conflits entre les personnes
Aptitudes rédactionnelles et à capacité à communiquer clairement
Capacité à travailler en équipe avec des personnes de différentes nationalités et cultures
Aptitude à interpréter l’information, à utiliser le jugement et à informer les superviseurs de tout incident susceptible d’avoir un impact sur le personnel et les opérations du PAM.
QUALIFICATIONS MINIMALES REQUISES
Education : Etudes secondaires (Baccalauréat) ou tout diplôme universitaire
Expérience : 10 ansd’expérience dans le domaine de la sécurité ou l’administration territoriale Expérience dans une ONG ou dans une organisation du système des Nations Unies est un atout.
Langue : Français: Maîtrise de la langue, écrire et parler couramment La maîtrise de l’anglais sera considérée comme un atout.
Autres compétences:
Compétences en informatique (MS Word, Excel, Access et Powerpoint)
Capacité de rédaction de rapport
Possession d’un permis de conduire
Aptitude à voyager
Apte physiquement
DELAI DE SOUMISSION DES CANDIDATURES
Date limite de dépôt des candidatures : 31 janvier 2020 Seuls les candidats qualifiés et sélectionnés seront contactés. .
Les candidatures féminines sont fortement encouragées à postuler.
Responsable Communication Commerciale – Total Cameroun
Total Cameroun recherche un responsable de communication Commerciale poste basé à douala cameroun. avoir au moins un bac+2 et de l'expérience en agence.
Recueillir et comprendre le besoin en communication des directions commerciales.
Elaborer et mettre en œuvre le plan de communication commerciale annuel sur la base de la stratégie marketing annuelle préétablie par le chef de département Marketing et Communication.
Organiser et superviser la mise en en œuvre des campagnes de communication (média, hors média) dans le respect du process de validation interne, du rétroplanning et du budget en répartissant la charge de travail entre les différentes ressources (agence conseil en communication, prestataires divers, régies publicitaires, agences média, service Achats de Total Cameroun…).
Concevoir et mettre en œuvre les campagnes de communication de lancement de produit/service avec une gestion du budget et de la logistique, et superviser l’événement et les collaborateurs qui participent au projet.
Suivre et mesurer l’atteinte des objectifs de communication commerciale (média et hors média), en termes d’audience et éventuellement de taux de transformation client, c’est-à-dire l’impact de la campagne publicitaire sur les ventes.
Élaborer les outils et argumentaires commerciaux destinés à la force de vente.
Définir la forme et le contenu des supports d’aide à la vente (informations et publicités sur les lieux de vente, kit d’offres, plaquettes, fiches produit, catalogues etc.).
Coordonner les projets de marketing opérationnel : évènements, salons, rebranding de sites…
Assurer le suivi du budget de communication commerciale
Être l’interface privilégié des équipes commerciales, des agences conseil en communication, média et des régies publicitaires.
Profil recherché
Bac+3/4 en Communication ou Marketing
Ce poste est principalement ouvert aux communicants ayant une expérience minimale de 2 ans en agence conseil en marketing et communication.
Connaissance de la chaîne de production d’une campagne de communication.
Aisance à l’oral et à l’écrit, car c’est un métier de contact, fédérant de nombreux interlocuteurs internes et externes.
Sens de l’écoute et du contact.
Esprit d’analyse et de synthèse, pour s’approprier rapidement une nouvelle problématique et la retranscrire facilement dans un brief com.
Sensibilité créative et sens critique sur la forme des campagnes de communication.
Rigueur et souci du détail, pour éviter toute erreur dans la déclinaison des campagnes.
Capacité à supporter une charge de travail importante, une pression forte et constante, car les demandes sont nombreuses et toujours urgentes.
Réfèrence
25610BR
Métier
Communication Spécialisée
Région, département, localité
Cameroun
Type d’emploi
CDD
Niveau d’expérience requis
3- 6 ans
Employeur (si connu)
TOTAL CAMEROUN
Branche
Marketing & Services
Lieu des entretiens
DOUALA
A propos de nous/Profil de l’entreprise
Donnez le meilleur de vous-même à l’énergie ! Rejoignez TOTAL : plus de 500 métiers différents dans 130 pays. Une entreprise responsable avec des standards de sécurité et d’éthique forts, des perspectives d’évolution de carrière variées, une culture de l’innovation et une mission partagée par les 100.000 collaborateurs du groupe : rendre l’énergie meilleure jour après jour.
Plus d’informations sur la filiale Total Cameroun sur www.total.cm
