Receptionist - Yaoundé

Receptionist – Yaoundé

Our client from de hotel industry is looking for a Receptionist M/F, to accompany the strong development of its activities in Cameroon.

Job Purpose:

Key Accountabilities/Result Area
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 Achieve positive outcomes from Guest queries in a timely and efficient manner
 Ensure an efficient reception experience for Guests, including check in/out, and
complete audit procedures, as required
 Ensure that both the Front Office Manager and Reception Supervisors are kept
fully aware of any relevant feedback from guests and, or, other departments
 Demonstrate a high level of customer service at all times
 Attend appropriate training courses, when required, and assist with the Night
Team’s training and development efforts
 Demonstrate a knowledge of hotel room categories, room rates, packages,
promotions and other general product knowledge necessary to perform daily
duties
 Maximize room occupancy and use up-selling techniques to promote hotel
services and facilities
 Use the correct procedures regarding the acceptance of foreign currencies,
credit cards and cash in accordance with the hotel credit policy
 Comply with hotel security, fire regulations and all health and safety legislation
 Act in accordance with policies and procedures when working with front of
house equipment and property management systems
 Follow company brand standards
 Assist other departments, as necessary

Experiences / Competence & Requirements:
Receptionists serving *** brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 Previous experience in a customer-focused industry
 Minimum Bachelor’s Degree in Communications or Tourism
 Positive attitude and good communication skills
 Commitment to delivering a high level of customer service
 Excellent grooming standards
 Ability to work on your own and as part of a team
 Competent level of IT proficiency
 Minimum 3 years’ experience within hospitality
 Fluent in English and French (Speak/Read/Understand

 Minimum 30 years old – Maximum 35 years old
Interested candidates are invited to apply until Thursday 3rd February 2022 to the following address: www.mhd.hsd-melt.com / cameroon.office@hsd-melt.com