BRANCH MANAGER

ECOBANK CAMEROUN S.A. is recruiting ready to work across the national territory.
The position is based in Douala.
a Branch Manager

JOB PURPOSE
KEY RESPONSABILITIES
To lead branch in driving and delivering exceptional business performance through the provision of
excellent sales and service management, influential leadership, team development and the
achievement of operational excellence. To achieve all operational and financial targets set by the
bank and optimise the efficiency and productivity of staff and staffing structure at branch
level.Operational credit support to Consumer Bank with full accountability for the credit analysis
process across the CSB portfolio.
Maintain target market, customers, product and service discipline.
Prepare and deliver on approved branch and portfolio budgets.
Benchmark operational efficiencies against best practice in industry, local standards, and Group
standards in order to make necessary adjustments internally for maximum effectiveness.
Deliver on customer service standards, acquisition and client satisfaction levels, retention of high
performing clients and growing share of wallet as per target market.
Analyse sales and retention processes, identify and monitor new business opportunities through
the analysis of MIS and industry and local knowledge.
Responsible for strict cost management including review of both direct and indirect costs
generated by the branch. Achieve a cost/income ratio in branch as per the agreed target
Brief staff on product and promotional launches and provide regular feedback to staff.
Establish relationships with key clients and business influencers in the local community.
Track and maintain branch performance records including sales tracker, deposits, risk assets,
provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly,
quarterly and annual basis including reconciliation with financial control.
Ownership of escalated customer queries/complaints and resolutions process.
Ensure customer queries are recorded, reviewed for delivery and put in place an action plan to
prevent re-occurrence.
Achieve minimum of 5 products per customer and wallet share targets.
Achieve minimum customer satisfaction rating of ‘very satisfied’.
Business Performance
Relationship Management & Customer Service
Job grade: 4C / Job level: 7

KEY RESPONSABILITIES
Maintain 99% ATM, POS, printers and note counters etc. uptime.
Achieve minimum of 75% of eligible customers registered for eAlert, SMS Alert, eStatement, active
cards, OMNILITE, POS and Ecobankpay.
Interview all customers who want to close their accounts because of poor service to find the root
cause and attempt to retain the customer.
Plan effective action plan for branch issues and communicate this to staff and ensure execution.
Provide feedback on performance of service providers.
Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc.
Selection, appraisal and performance of branch staff including delivery of all KPIs.
Work with unit leaders and branch staff to achieve effective banking hall management and sales
and service targets.
Build and develop a high performing team by driving performance development and coaching to
achieve productivity and efficiency ratios for the bank and maximise the potential of staff.
Work with HR but own development plans, training needs and succession plans of branch staff.
Ensure each staff attend at least 4 training interventions per annum.
Responsible for ensuring compliance with HR and other Group policies and the discipline of staff in
the branch in conjunction with HR Head.
Ensure that staff Leave roster is in place and complied with.
Motivate staff through Ecobank incentive and recognition schemes to develop a fully engaged
team.
Empower staff in the branch to develop sustainable client relationships and prospect within the
community for increased business.
Participate and implement Ecobank’s transformation plan within the branch.
Provide cover for other branch managers when necessary.
Provide honest feedback on performance of colleagues.
Share knowledge and best practice with team members and other branch managers.
People Management & Teaming
Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations,
and institutional policies.
Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC and
anti-money laundering measures plus any other Group controls.
Audit and conduct regular spot checks on all processes including transactions with high financial
risk, branch contingency management systems, monthly proofs and reconciliations etc.
Overall responsibility for risk and compliance issues in order to achieve Commercial bank targets.
Facilitate the investigation and reporting of Fraud and Loss cases together with Internal Controls.
Achieve minimum ARR rating of ‘Acceptable’.
Ensure branch complies with branch layout standards, in-branch publicity, CAP Manual, KYC and
all operating and risk policies and procedures.
Perform all other duties as reasonably assigned
Risk & Compliance
Reporting to: Area Manager Littoral II
Please submit your CV and
motivation letter to
ECM-Recruit@ecobank.com
latest March 04th, 2025,
at 5pm prompt, with the subject
« BRANCH MANAGER »
APPLICATION PROCESS
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis
of gender, religion, ethnicity, physical ability, etc…
NB: Only shortlisted candidates will be contacted.
Visit our website at www.ecobank.com

 JOB PROFILE
JOB SKILLS & EXPERIENCE REQUIRED
COMPETENCIES REQUIRED
Education:
Skills & Experience:
Sales & Business acumen
Customer Service
Communication
Collaboration
Risk management acumen
Relating & Networking
Planning & Organising
Leading & Supervising
HND / Licence or Master’s degree in banking, finance, accounting, economy, legal, marketing, or in any
other pertinent field
At least 8 years of experience required in the banking sector with at least 3 years in a similar role with
proven track records
ITB or any certificate in risk management will be an advantage.