MTN Cameroun SENIOR REPRESENTATIVE - EAM Corporate

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JOB DESCRIPTION
SKILLS

Communication skills ·
Leadership skills ·
Must be able to understand and apply the principles of change management ·
Negotiations skills ·
Must be able to manage multiple priorities simultaneously ·
Active Listening ·
Able to create enthusiasm and cooperation for projects ·
Operations Analysis ·
Customer service and time management skills ·
Persuasion ·
Social Perceptiveness ·
Operations Analysis ·
Critical Thinking
Analytical Thinker
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavior:

·Vital Behaviors: Complete candor, complete accountability, get it done, active collaboration ·
Attention detail ·
High level of management, creativity, innovation, prevision ·
Open minded ·
Service Orientation ·
Persuasive ·
Adaptability ·
Reactive ·
Strong ethics ·
Ability to work with various groups of individuals and organizations ·
Targets oriented
Directs people
Detail-oriented
Manages time

RESPONSIBILITIES
Operational Delivery

Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
Travel to visit potential clients
Establish new, and maintain existing relationships with customers
Manage and interpret customer requirements
Provide Account Plans for each account to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy.
Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio

Persuade clients that a product or service will best satisfy their needs
Calculate client quotations
Work on tenders launched by customers
Negotiate and terms and conditions of contracts
Negotiate and close sales by agreeing terms and conditions
Performs cost/benefit analysis while working on tenders’ offers
Prepare reports management (sectorial report, monthly/quarterly roadmap)
Meet regular sales targets
Record and maintain client contact data
Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
Make technical presentations and demonstrate how a product will meet client needs

Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
Assist in the design of custom-made products
Provide training and produce support material to the client where necessary
Achieve sales targets as well as collections’ targets
Ensure no loss of revenue/accounts in current data base
Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Senior Manager
Ensure cohesive working with the CoE
Accountable for meeting and prioritising own targets / deadlines
Provide information to the Senior Manager on work accomplishments, individual / team challenges
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager
Governance

Adhoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations

Timely notification of escalations to the Manager, SSH and the CoE
Resolve escalations as per defined escalation / resolution procedures
Opco Operational

Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment
Performance

Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues
Improve productivity and quality through leading practice initiatives
Reporting

Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
QUALIFICATIONS
·Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
·BSC in IT or Electrical Engineering
Additional commercial qualification preferred (B. Comm)
At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
Min 3 years relevant industry experience with
Min 3 years in enterprise products
Experience in ICT and specifically Cloud solutions sales would be an advantage
Experience in supervising others is an advantage
Experience working in a medium organization