MTN Cameroun Coordinator - Projects Delivery

PARTAGER AVEC VOS PROCHES SUR :

JOB DESCRIPTION
Operational Delivery

Provide decision making authority across all business process related issues
Commit the Delivery Model in conjunction with TECH/CEXs Service Delivery and External Stakeholders
Ensure that contractual agreements with delivery stakeholders are managed
Identify, maintain and manage project budgets
Manage project to ensure that the project remains within agreed scope, schedule, cost and quality
Manage scope and settle trade-offs/compromises, if required, to meet project deadlines with Customer and delivery stakeholders
Assess the project risk and put in place the mitigation plan in such to keep the control of the project execution
Identify team resources required in conjunction with the Delivery Manager
Form the project team
Maintain resource capability across the project
Ensure that IT, infrastructure, process and organization elements of a project are addressed and integrated
Manage project plan and schedule
Maintain resource capability across project
Promptly resolve project issues and remove associated project delays
Comply with MTNC process & procedures
Ensure that necessary documentation is maintained during all the stages of the project (PCD, BRS, TRS/URS, SDS, SAT, UAT, Pre-launch check list, Operational Readiness Checklist, Go To Market Validation, etc.)
Periodical reporting of projects evolutions (dashboard, weekly/monthly/quarterly reports, etc.) delivered showing:
Project Status against schedule , budgets, deliverables
Change Requests
Issues ( to be added to Project Issue Register)
Risks (to be added to Project Risk Register)
RESPONSIBILITIES
Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Manager
Accountable for meeting and prioritising own targets / deadlines
Provide information to the Manager on work accomplishments, individual / team challenges
Review performance metric dashboards prepared on various performance metrics and provide input to the manager
Governance

Adhoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required
Set up and manage meetings with internal stakeholders for requirements review, prioritization
Escalations

Timely notification of escalations to the Manager, SSH and the CoE
Resolve escalations as per defined escalation / resolution procedures
Opco Operational

Participate and provide inputs in project status meetings
Participate and provide inputs to Portfolio Management
Propose operational changes and provide associated user impact assessment
Performance

Provide input to the performance review against agreed KPIs
Create and monitor plan for continuous improvement
Improve productivity and quality through leading practice initiatives
Reporting

Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
QUALIFICATIONS
Education / Business Degree

3 years Degree in Engineering (Industrial/Mechanical/Electronic/ Information Systems),
Project Management Certification
ICT (AWS, Microsoft, Cisco, etc) certification in any domain preferred
Work Experience

Minimum of 2 years’ experience in the following fields:

Project management experience in the telecommunications industry or high technology environments
Experience in developing and deploying project best practices, policies, procedures and processes
Experience in developing, implementing and evaluating business processes and procedures related to document and record management
Commercial and customer service
Experience in Portfolio Management and Reporting
Previous experience in cooperating with Project Managers for the delivery of projects
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office and of project management tools
Training/Certification

Project Management
Customer Relationship Management
Requirements Analysis and specification
PMP / PRINCE II certification is a plus
Knowledge

Commercial Customer Service & Experience
Telecommunication Industry business domains
Digital and ICT Industry
Information Management and tools
Service Design
Retail Operations and activities
Complain Management and activities
Process Automation
Understands basic revenue models
Understands MTN pricing model and Procurement procedures
Understands project legal documents and implications
Identifies business development and links sales opportunities to a specific project
Understands suppliers proposals and defines project scope
Understands how to communicate difficult/sensitive information tactfully
Possesses general understanding in the area of GSM
Maintains awareness of new and emerging technologies and their potential application
Skills

Good communicator & presentation skills
Influential and interpersonal Skills
Project Management
Experience managing/delivering CUS services including the initiation, scoping and delivery
Ability to prioritize according to business strategy and identify and apply CUS solutions and innovation to specific situations
Proven ability to interpret and communicate business information to technical interfaces
Management and Negotiating experience
Leadership and team management skills (especially cross-functional teams)
Time and resources management
Work under pressure
Problem Solver
Operational Value Creator & Astute
Culture and Change Champion
Results Achiever
Behavioral Qualities

Strong influencing & conflict resolution
Self-motivated and Perseverant
Ability to go extra miles in crisis situations
High orientation towards customer needs
Listening
Composure
Ethic & Values
Customer Focus
Integrity & Trust
Understanding others
Action Oriented
Drive for Results
Creativity, curiosity, playfulness
High energy
Strong Problem solving skills
Good Team player
Detail-oriented
Manages time
Open-minded
High orientation towards customer needs
Critical demonstration of MTN vital behaviors
ABOUT US
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
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JOB INFO
Job Identification
3791
Job Category
MTN Level 2

Apply Before
01/05/2024, 11:59 PM
Degree Level
High School Graduate
Job Schedule
Full time
Locations
MTN Cameroon