JOB DESCRIPTION
Operational Delivery
Perform analysis to uncover new regional insights and trends; and guide 0n business organic growth (customer behavior, customer refill delay …) and support the definition of specific actions in the field.
Conduct Regional sales analysis and generate periodic progress reports on regional key performance indicators per area.
Conduct market share and macro-economic environment evolution analysis and provide alerts concerning environment and competition threats
Monitor distribution Route, Network KPIs, Data & Device penetration and provide information thereof to concerned business users.
Conduct convenience Channel analysis and support Zoning Management through generating innovating reports and Tools to improve the distribution Channel incomes.
Audit KPIs’ Forecast aiming at challenging proposed revenue models per town and locality that will guide decisions during the S&D business planning process.
Ensure compliance of the EVD Database Clean-up process and infiltration management.
Monitor Minimum stock calculation process and provide Impact Analysis reports that will back minimum level of stock necessity at POS level.
Manage the global promotion Risk analysis, insight and evaluate impact (ROI).
RESPONSIBILITIES
Staff Leadership and Management
Ability to work in a team
Responsible for self-learning and development with guidance from the Manager
Accountable for meeting and prioritising own targets / deadlines
Provide information to the Manager on work accomplishments, individual / team challenges
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provide input to the manager
Governance
Adhoc and Operational Meeting
Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations
Timely notification of escalations to the Manager
Resolve escalations as per defined escalation / resolution procedures
Opco Operational
Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment
Performance
Ensure effective execution of day to day operations and resolve operational issues
Improve productivity and quality through leading practice initiatives
Reporting
Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
QUALIFICATIONS
Education / Business Degree
Minimum of 3 years degree in Statistics/ Data Mining/Engineering or equivalent
Work Experience
Minimum of 2 years’ experience in Data mining, micro economy, econometric modeling and market basket analysis.
Experience working in a medium to large organization
Training
Company Analytics tool (MAPS, Engine Room, IPos, VTU, PowerBI, OBIEE,…)
Contact center/Retail skills coaching
Risk Management
ICT snap shots
Finance for Non-financial
MTN P10 Closed Loop Feedback
MIS
Line/ Employee Effectiveness
ICT for Non-technical Staff
REACH
Telecoms A-Z
MTN Customer Experience (Basics)
Harvard Self-management
Knowledge
Statistical modeling and multivariate analysis
Data mining and predictive analytics
Market basket analysis
Forecasting techniques
Pricing analysis
Optimization and dynamic optimization techniques
Reporting and performance analysis
Micro econometrics techniques
Project management
Data quality methods
Business Performance Management
Free statistical software skills (R, Tanagra, etc.)
Advanced statistical software skills (SAS, SPAD)
Advanced use of Excel (Excel, VBA for Excel, PowerPivot, etc.)
Data base Knowledge and specially Oracle SQL, Sql Server
Fluent in language of country with basic command of English.
Skills
Analytical Thinker
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral Qualities
Directs people
Detail-oriented
Manages time
Communication effectively
Conflict management
Continuous improvement philosophy
People interaction
Proactivity
Results orientated
Solution provider
ABOUT US
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
APPLY NOW
JOB INFO
Job Identification
3789
Job Category
MTN Level 2
Apply Before
01/05/2024, 11:59 PM
Degree Level
High School Graduate
Job Schedule
Full time
Locations
MTN Cameroon
All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country
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