Offre d'emploi: COUNTRY SPONSORSHIP MANAGER

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

ROLE PROFILE

Functional Area: Sponsorship Communications

Reports to: Head of Programmes

Grade😀

ROLE PURPOSE

Plan International is an independent child rights and humanitarian organisation committed to children living a life free of inequality, exclusion and injustice.

This role is to provide supervision and coordination to all the sponsorship activities, processes and staff in the Program Area to sustain good relationship between Plan, sponsored families and sponsors following global guidelines.

Dimensions of the Role

The Country Sponsorship Manager (CSM) will report to Head of Programmes and will work collaboratively with all other departments in the Programme Areas. S/he supervises a team of Sponsorship staff based in Biteng, Maroua, Garoua, Bamenda, Bertoua and CO. The CSM leads the implementation of phase-out and phase-in strategy of Plan communities within the framework of country Strategy design and implementation. S/He manages an average annual budget of 350,000 EUR. S/He is a key member of extended leadership (ECLT).

Accountabilities

Key End Results of Position:

Develop and update Plan International Cameroon sponsorship strategy and annual plans. Plans and organizes work to meet sponsorship objectives. Contributes to sponsorship systems and policies development. Builds and maintain good relationships with Plan International Cameroon functional departments, WACAH Countries, NOs and GH. Supports capacity building of Plan Staff, CVs members of SP communities on sponsorship systems and sponsorship issues. Represents Plan International Cameroon in sponsorship related forums and networks. Manage the sponsorship department and staff in Plan International Cameroon. Ensure that Sponsorship Corporate systems are always in place, updated, secured and maintained as per GH/WACAH standards and data entry of corporate systems is always error-free. Ensure the production of sponsorship communications in the field follow the sponsorship Manual guidelines All electronic transactions of the sponsorship corporate systems are always done effectively and on time. Administrate Child Data system and ensure the successful rollout of all Child Data releases with ITM. Ensure all receiving NOIs are responded to on time and with good quality. All corporate/personal communications are reviewed on a regular basis to assess whether they meet or exceed organizational minimum standards. Support PUs to take remedial action when problems occur and/or when remedial action is required. Ensure the sorting out and dispatches of all outgoing and incoming sponsorship communications including tracking of dispatches on time. Coordinate and follow-up sponsor’s visits between field and NOs, arranging all logistics for the visit and ensuring the successful completion and reporting of the visit. Ensure the quality check and timely submission of all Sponsorship communication/documents sent from Cameroon to RH/NOs/GH. Ensure up-to-date training packages are always available on all sponsorship processes and systems. Ensure all changes in sponsorship are always oriented to all staff concerned as on when occur. Plans effectively the teamwork and produces high quality results. Shows leadership in organizing/handling work and staff. Motivates focus in the work and handles work related issues swiftly. Updates sponsorship team, Area teams, eCLT and CLT members with all changes. Provides periodical reports and analysis to PA/Us, eCLT/CMT, RH and GH on the sponsorship performance. Supports PIIAM, PIIAC and PIM ensuring that PSAF and community Agents and volunteers are fully involved in project delivery. Identification and mitigation of country and systemic risks associated with sponsorship Coordinate the production of a sponsorship area documents (SPAR) and ensure timely submission to the SCHUB (Sponsorship communication hub) Ensure that Caseload for the country is properly managed and closely monitor Green sheet for each FY and long tern growth plan. Any other task assigns by the supervisor.

Dealing with Problems:

Consulting and abiding with Plan International policies and procedures in dealing with sponsorship management situations/problems. Expanding the in-house consultation in case of facing situations not covered by established policies or procedures. Seeking advice from other PUs for unique situations. Applying the best of personal judgement that is informed by the children’s and Plan’s best of interests. Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Key relationships

Internal Communication

Program Implementation & Influence Area Manager & Sponsorship Coordinators- High level of communication to report, seek approvals, sharing reports and views to strengthen the Sponsorship quality and to ensure continues support for the sponsorship quality and compliance with Plan policies. ASC & teams, Daily communication for better integration between the Sponsorship & Project Managers to insurer the alignment between sponsorship staff and program staff in order to achieve all sponsorship KPIs and commitments specially commitment #2 as well generate & process quality communications.

External Communication

Internal: Communication is required for all processes of sponsorship (Implementation of sponsorship updates, systems changes and Reporting) High contact with: PIIAMs and Program Managers. Frequent contact with: Cameroon Sponsorship team and ITs.

External – RH focal person, NOs and GH.

Technical expertise, skills and knowledge

Presentation skills

Deep knowledge of internal and external sponsorship environment, principles and values. Strong planning, analytical and organizational skills. Strong administrative and team management skills. Demonstrated effective communication skills. Proved facilitation skills. Good technical skills in dealing with Plan corporate systems. Communication skills

Good command of written and spoken English and French languages. Good skills in spread sheet and word processing computer application Good skills in computer information and communication. Excellent skills in reading, writing, speaking, and listening skills. Strong interpersonal skills to cope up with stress and managing work effectively.

Knowledge and expertise

A high level of written and spoken English. Excellent communication skills Proven ability of mentoring, coaching and training on Child and young people safeguarding related topics. The post holder is expected to have considerable knowledge of the national and international instruments related to Sponsorship, knowing Sponsorship how to process quality communication in the corporate system to maintain the relationship between sponsors and sponsored children Substantial experience of working with communities and community volunteers in the development and humanitarian field; Demonstrated ability to set up learning and development processes for staff and community Volunteers on how to manage school or community sponsorship.

Develops, motivates, coaches and manages sponsorship team. Promotes high performance by staff. Promotes creativity, innovation and learning. Strengthens the state internal and external relationships. Improves effectiveness and efficiency. Demonstrates flexibility, stress tolerance, integrity and honesty

Desirable Proven ability to influence change at an operational and strategic level based on Plan International’s Country Strategy both among staff and implementing partners.

Plan International’s Values in Practice

We are open and accountable

Promotes a culture of openness and transparency, including with sponsors and donors. Holds self and others accountable to achieve the highest standards of integrity. Consistent and fair in the treatment of people. Open about mistakes and keen to learn from them. Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

Articulates a clear purpose for staff and sets high expectations. Creates a climate of continuous improvement, open to challenge and new ideas. Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises. Evidence-based and evaluates effectiveness.

We work well together

Seeks constructive outcomes, listens to others, willing to compromise when appropriate. Builds constructive relationships across Plan International to support our shared goals. Develops trusting and ‘win-win’ relationships with funders, partners and communities. Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

Seeks constructive outcomes, listens to others, willing to compromise when appropriate. Builds constructive relationships across Plan International to support our shared goals. Develops trusting and ‘win-win’ relationships with funders, partners and communities. Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

Must work in busiest environment outside the office with multi stakeholders. Must work outside in an extremely hot and humid climate to perform her/is tasks. Must work under high stresses. Must work off hours after daily working hours when ever requirement arises.

Level of contact with children

High level: Frequent interaction with children as key person providing supervision and coordination to all the sponsorship activities, processes and staff in the program area to sustain good relationship between plan, sponsored families and sponsors.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.