Relationship Managers

Description

RECRUITMENT: INTERNAL EXTERNAL
ECOBANK CAMEROUN S.A. is recruiting 3 (three) Relationship Managers, Classic ready to work
across the national territory.
The positions are based in Douala, Bafoussam and Yaoundé.
Job grade:3B;
Job level: 5
NATURE OF CONTRACT: Permanent Contract
Missions / Responsabilités / Activités

• To deliver high quality service and customer retention approach to managing client relationships to
  enhance product sales and new client growth targets.
• To deliver on agreed individual targets for 

• Deposit growth,
• Revenue generation 
• product sales (Cross selling) 
• new client acquisition, 
• Digital products sales, (Mobile App, Ecobank Online) 
• Loan 

KEY RESPONSABILITIES BUSINESS AND FINANCIAL PERFORMANCE

• Proactively develop client relationship, anticipate and provide solutions to client needs and give
  high priority to client satisfaction, with responsibility for meeting or exceeding agreed
  performance targets and objectives. 
• Work to onboard clients and develop portfolio through the sales of direct banking products and
  services 
• Ensure that client instructions are duly served by applying all standard checks and controls in
  coordination with other departments. 
• Achieve a satisfactory level of knowledge of Classic Banking products and services

CUSTOMER EXCELLENCE

• Handle client queries of day to day nature and assist in resolving clients issues

LEADERSHIP AND PEOPLE MANAGEMENT

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures. 
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.

STRATEGIC INITIATIVES

• Lead strategic initiatives that will create business growth
  REPORTING Line:
  Head Direct Banking

Compétences / Exigences / Qualités

• At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization 
• Sound business product knowledge and people development performance record 
• Good Understanding of operations, technology and customer services to drive the Classic banking
  business. 
• Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing
  or related field of study 
• Fluent in English & French.

SKILLS & CAPACITIES

• Customer/market orientated and Networking 
• Ability to establish direction and drive execution 
• Excellent at delivering and owning results 
• Strong interpersonal, influencing and communication skills

Profil du candidat

» Niveau d’expérience: Expérimenté
» Années d’expérience: 3 ans
» Niveau Académique Minimum: Master
Documents de candidature

» Lettre de motivation
» Curriculum Vitae
NOTE: LES ARNAQUEURS SONT DE PLUS EN PLUS ASTUCIEUX! N’envoyez jamais de l’argent à un inconnu au cours d’un recrutement quelle que soit la raison! Et Si vous devriez le faire, que ce soit à vos PROPRES RISQUES!

Instructions de candidature

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest September 16th, 2021 at 5pm prompt, with the subject « RELATIONSHIP MANAGER, CLASSIC »
 NB: Only applications matching with the desired profile will be contacted.
Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…