Branch Operations Supervisor – Emploi Service

JOB DESCRIPTION

Purpose:

• To manage and control branch operations to ensure quality in service delivery in an effective and efficient manner where all risks are adequately controlled for assurance of minimum operational losses and that costs are well managed for effective utilization with available resources.

• To further manage and deliver deposits, loans, customer service and efficiency targets of the branch.

Key Responsibilities

• Operational Risk Management and Control.

• Ensure proper control and efficiency of the branch.

• Supervise  work  delegated  to  subordinate  staff  and  authorize  all  source  documents  for transactions generated by the branch.

• Perform all stipulated control steps to enhance operational efficiency e.g. Call-over of source documents, departmental proofs and reconciliations.

• Confirm that all compliance requirements are adhered to e.g. COBAC regulatory and statutory guidelines including anti money laundering policies.

• Ensure observation of the control environment vis-à-vis the Control & Administrative Policies, and Procedures and Processes Compliance Manuals to avoid fraud and financial losses.

• Implement and ensure compliance of the continuity of business and disaster recovery plan by all branch staff.

• Ensure adequate segregation of duties in order to prevent conflict of interest.

• Provide the Head of Operations and the Branch Manager with timely, relevant and accurate reports on the implementation of the business objectives.

• Provide information for investigations and handle fraudulent cases.

Service Quality

• Set and monitor Branch Service Standards based on service quality benchmarks.

• Monitor and manage the delivery of high service quality to customers.

• Maintain good appearance of branch facilities and staff.

• Track service performance regularly and rectify any deficiencies.

• Attend to and resolve customer’s complaints or feedback within prescribed standards.

Human Resources Management & Training

• Improve staff quality and develop their potential.

• Disseminate institutional objectives and branch targets set by top management to all branch staff.

• Ensure job rotation and on-the-job training to enhance staff skills.

• Carry  out  staff  performance  appraisal  to  monitor  performance  and  highlight  areas  for development.

Support Roles

• Provide efficient operational support to all business units.

• Provide account information and maintenance.

KEY ATTRIBUTES AND SKILLS

Qualification:

Holder of at least a 1st degree (or its equivalent) in Accounting, banking, finance or at least an equivalent professional qualification in accounting.

• Minimum 3 years microfinance/banking experience in similar or related role. E.g. Branch operations manager, customer service manager, Head Teller, Funds Transfer supervisor, etc.

• Sound knowledge of microfinance and banking laws and principles.

• Developed management and office administration skills.

• Competence in financial accounting/forecasts.

• Very Strong leadership skills.

• Ability to plan daily/periodic operations.

• Strong interpersonal/ oral and written communication skills

• Knowledge of computer processing.

• Familiar with banking applications.

• Adequate knowledge of operational policies, procedures and processes.

• Strong ability to strike a balance between customer’s needs/requests and the institution’s rules, policies, and/or procedures.

• Bilingual in French and English.

• Strong reporting and analytical skills.

• Strong ability to use Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

Intéressé(e)  par cette offre ? Prière de postuler directement dans notre site web : www.emploiservice.cm ou à l’adresse suivante : interim@emploiservice.cm au plus tard le 31 Mars 2020.

 La référence de votre dossier de candidature portera la mention : BOS_100320