Branch Operations Supervisors

JOB OFFER FOR THE POSITION OF:Branch Operations Supervisors – Credit Africa Invest S.A

Credit Africa Invest S.A, abbreviated « CREA INVEST », is a category 2 microfinance that went fully operational in 2018 under the new COBAC regulation. CREA INVEST has its headquarters in Douala at Bonapriso and its commercial branches in Yaoundé, Buea and Douala.

Our institution is constantly investing in research and innovation in order to offer adapted and quality services that meet the expectations of our customers. Our success is a combination of accuracy, knowledge and experience to satisfy and create value for our customers.

With the aim of strengthening its workforce, CREA INVEST is recruiting branch operations supervisors for its branches (located in Douala, Yaoundé and Buea).

Assignments:

Placed under the responsibility of a Branch Manager, the Branch Operations Supervisors’ mission is to supervise front office activities:

• Responsible for the overall operational efficiency of the branch;
• Ensure security of all assets at the branch;
• Ensure that customers claims are resolved efficiently and in a timely fashion;
• Ensure strict respect of the branch operational policy;
• Supervising the activities of Tellers, Daily collectors and Customer assistants;
• Managing the vault and strong room.

Expected qualities and performance criteria:          

• Mastery of products and services sold in MFIs (MicroFinance Institutions)
• Mastery of sales and prospecting techniques
• Mastery of customer reception techniques
• Have good customer relationship management skills
• Mastery of Microsoft Word, Microsoft Excel, PowerPoint and at least 1 banking software
• Strong analytical skills
• Strong understanding of the operational dynamics of a branch of a microfinance institution
• Strong understanding of cash management
• Be perfectly bilingual (French and English)
• Be oriented customer and result
•  

Profile required:

• BAC+2 (HND) minimum in Banking and Finance, Management Science, Accounting, Marketing and Communication, Commercial Action, and/or any equivalent diploma
• Live in one of the following towns : Douala, Yaoundé and Buea
• At least 2 years of experience in a customer relationship position (customer assistant) within a 2nd category MFI or a bank. 02 years minimum of experience (working) as a Teller or Head Teller in a microfinance or banking institution.
• Very good experience in using the Teller/Customer Assistant module of any banking software.
• Be a Cameroonian (Male/Female)
• Be available immediately

Method of submitting your application:

Applications (CVs only) are expected at the address recrutement@creditafricainvest.com, with the following statement in subject «ASSCLIENTELE _TOWN_2024».

Example:

• OPERATIONS_YAOUNDE_2024
• OPERATIONS_DOUALA_2024
• OPERATIONS_BUEA_2024

Deadline: Tuesday, July 23^th, 2024.

N.B: Only the preselected candidates will be contacted.