Operational Delivery
- Ensure reconciliation of accounts under designated portfolio
- Collect payment of invoices within contractual deadline
- Maintain monitoring & control activity to reduce bad debt and other credit risks
- Manage Credit facilities given to customers in order to minimize the company’s risk exposure in line with Company Credit Policy
- Manage dispute based on business rules and contracts ( Compliance)
- Ensure timely validation of invoices with customers and follow-up for payment.
- Perform other credit management tasks as assigned by the Credit Collections line manager
- Ensure prompt and effective communication of credit status to customers.
- Participate in the implementation of revised credit risk rating for postpaid subscribers
- Apply Credit collection policies
- Review sorting of subscriber in each segment according to credit risk rating utilized
- Escalate all cases of POS credit Sales invoices not delivered and liaise with Sales Account management team to deliver and follow up for collection.
| Job Specifications/ Minimum & Preferred Requirements | |
| Education / Business Degree | Minimum of 2 years Diploma in Business Administration (Accounting, Marketing or Finance)Certificate in Credit Vetting or Credit Management is an added advantage |
| Work Experience | At least 3 years working experience of which 2 – 3 years in collections, credit vetting and analysis Experience in Commercial Customer Care is a plus |
| Training | Credit ManagementBasic management programsCustomer Relationship ManagementIntermediate and advanced ExcelCredit ManagementCredit Vetting ManagementAdvanced Excel TrainingFraud detection and prevention skillsFinancial Management skills trainingBusiness Risk/fraud |
| Industry / Certifications | Certificate in Credit Management is a plus |
| Any other specifications | |
| Competencies | |
| Knowledge | Complaint ManagementComputer & Information Technology AppreciationCredit ManagementDebt collection/recoveryContracts with customersCountry Tax policiesCustomer ManagementMTN policies and proceduresMTN Products and servicesComputer literateGovernment / Administration recovery process |
| Skills | Team workAnalytical thinkingNegotiation skillsGood Interpersonal skills, ability to listen and observeFlexibility and ability to handle stressGood planning and organization skillsExcellent communication skillsProblem Solver |
| Behavioral Qualities | IntegritySense of confidentialityAutonomousResult and risk orientedExercise excellent judgement, integrity and discretion at all timesPro-activity |
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market
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