| Job Specifications/ Minimum & Preferred Requirements | |
| Education / Business Degree | Bachelor’s degree in Sales, Computer Science, Information SystemFluent in English & French |
| Work Experience | Minimum of 3 years’ experience including:Product innovation & Research on new emerging business skills requiredSales experience, with ability to coordinate partners portfolioGood knowledge of the industry of telecommunications and technologyExperience working in a medium to large organizationWorked across diverse cultures and geographiesExperience in managing co-creation processes with multi-stakeholder initiatives |
| Training | Digital transformationPricing and Business ModelsSelling SkillsBasic Telecommunication FundamentalsRelationship ManagementPartnership ManagementInnovation |
| Industry / Certifications | |
| Any other specifications | |
| Competencies | |
| Knowledge | Sales AcumenFamiliar with MTN products and servicesProduct KnowledgeStakeholder Relations Management Good understanding of business priorities Understanding of local marketService Level Agreement ManagementChange Management |
| Skills | Conceptual ThinkerDecisive Problem Solver Innovative Value Creator Results AchieverOperationally Astute |
| Behavioral Qualities | Customer-centric Resilient Self-motivated and Perseverant Strong sense of professionalism and integrityAccountable Relationship BuilderInspirational People Leader |
| Key Performance Areas – | Measures |
| Key Job Responsibilities | |
| Strategy Implementation Assist in the creation of new revenue stream strategy in line with overarching divisional goalsEnsure effective implementation of partnership strategy to drive new services & solutionsGuide and direct third parties in achieving objectivesProvide an advisory function on governance and best practices in clientManage multi-functional team (Marketing, Technology, Finance) to achieve partnership integration | As per business plan |
| Governance Adhoc and Operational Meeting Set up / participate in adhoc and operational meetingsReport at process and functional levelMeet regularly with Presales, Marketing, Regulatory, and other relevant team to discuss projects Review and identify key risks, issues and dependencies and set mitigation actions Escalations Manage and resolve escalations that have impact on critical path of service deliveryEscalate issues that will result in significant time, scope, employee / client or cost impact if not resolvedManage and provide solutions to issues that require formal resolution Performance Ensure effective execution of day-to-day operations and resolve operational issuesCreate and monitor plan for continuous improvement | As per business plan |
| Reporting Reporting in accordance with the measurement metrics set by the organizationReport on an adhoc basis on specific management requirements as and when necessary | As per business plan |
| Operational Delivery Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure RevenueBuild business cases for new revenues streams solutionsCooperate with key stakeholders (internal and external) to find the best way of increasing value-addedServicesDevelop strategies and champion customer centric culture across the organization to transform MTNC’srevenue.Develop strategy and oversee execution of same for sustainable growth and developmentCoordinate overall channel activities to ensure product & solution to address client needsLiaise with sales management to identify and attend to specific client needs and resolve problems.Drive the adoption of New Growth Opportunities for the BusinessDrive strategies for effective market penetration based on dedicated solution to optimize performance.Ensure partnership strategy meets business objectives and client requirementsEnsure full understanding of the telecommunications and technological industry following trends and developments to assess the strategic technology and regulatory impact on MTNC’s current and future businessEstablish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experienceBuild the foundation engine of innovation culture within Enterprise Business Segment Onboarding of new VASP partnersFollow up of Interconnexion requests Contribute to increase VAS revenues through tactical action plansEnsure Stakeholders Management (Regulatory, Technology and Finances)Implement planning of all initiatives approvedDeliver weekly and monthly report | As per business plan |
| Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape Key Performance Indicators Financial – Value created through enterprise-wide business growth:Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.New business stream to sustain complement traditional revenuesBusiness growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc. Internal – Value created from executing enterprise-wide operations:Value created by increase in solution sales, contracts signed etc. for products and services.New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc. Customer – Value created from Customer engagement & Ecosystem:Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning People – Value created through positive Impact on People & Culture &Impact include satisfaction index on the VB’s and GCA survey dimensions/employee engagement index. Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc. Key Performance Indicators –% revenue increase% new business development initiatives implemented% new partnership implemented % New innovation processes and solutions | |
| Role Dependencies –MTN Policies and Procedures |
| Stakeholders Landscape |
| Internal Stakeholders: Interaction and Relationship | Key – DATA Segment, Marketing, Technology, Customer Services, Regulatory |
| External Stakeholders: Interaction and Relationship | Clients, Partners |
| Discretionary Space (if applicable) | |
| Decision Making Constraints: | As per delegation of authority |
| Authorities: | Expenditure, conformance with budgets as per delegation Partnership management policiesNew revenue stream based on solutions provided to clients |
| Negative Indicators | Lack of adequate feedback from or to relevant stakeholders.Ability to influence other stakeholders.Network under-investment |
ABOUT US
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
Postulez avant le 21 Mars 2023 à l’adresse https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/2345
NB: Ne donnez jamais de l’argent durant un processus de recrutement. Le médecin du travail s’occupe uniquement des employés de l’entreprise.
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