Background

The GCS International Facilities, GCSIF, seeks a short-term Consultant to provide support to the AWC C1 Country Management Unit. The Consultant will be based at the Yaoundé, Cameroun office, will directly report to GCSIF Senior Program Manager, Global Corporate Solutions, and will be a key member of the GCSF1 team.

The position responsibilities include management and oversight of operations and maintenance of the buildings in the portfolio, including, but not limited to, housekeeping, repairs & maintenance, electrical and mechanical engineering systems, relocation & churn, and landscaping. Changes or additions to this assignment can be implemented during the initial term or occasional extensions

Duties and Responsibilities

• Manage both in house and outsourced technical, maintenance and cleaning contracted vendors, which will provide and coordinate all facilities requirements of the building, including housekeeping, landscape maintenance, Bank-owned equipment repair, as well as power, water and waste management.
• Ensure all Bank-owned building infrastructure equipment is maintained per the recommended Planned Preventative Maintenance (PPM) schedules detailed in GCSIR’s International Facilities Manual, and in accordance with manufacturers’ recommendations for all Bank-owned and installed equipment. This includes, for example, UPSs, HVAC systems, elevators, generators, electrical, voltage stabilizers, plumbing, fire detection/alarm/suppression systems, security and access control equipment.
• Report all readings and other monthly data on a shared drive for oversight and recommendations by the GCSIF Senior Program Manager, and for inclusion in the Annual Facilities Management Report.
• Manage and deliver on the WBG Sustainability reporting program.
• Develop technical and statement of work specifications for contracted building and equipment maintenance services and participate in the evaluation and selection of bidders, e.g. responding to the bidder’s questions on Requests for information, Requests for Proposal, or other contract bidding processes as needed.
• Work closely with the Real Estate Portfolio Lead to report on monthly expenses, variances (budget vs. actuals). As required, attend and report at office management meetings.
• Schedule and oversee contracted vendors in the coordination of multiple engineering operations, inspections, and preventative maintenance and fire/life safety programs. Inform and ensure security coverage in the compound and building areas scheduled for weekend work. Check on weekend work as needed.
• Review all contractor invoices and recommend payment. Submit accruals to accounting for delivered but unpaid works.
• Develop annual building management budget estimates with the Senior Real Estate Portfolio Lead.
• Oversee the Helpdesk function for reporting and tracking facilities-related user needs and resolution of reported problems.
• Coordinate required building management works and purchases under $50,000 using Corporate Procurement guidelines.
• Develop and coordinate procurement of equipment and services contracts valued at above $50,000 with the Senior Real Estate Portfolio Lead and designated Corporate Procurement Officer
• Coordinate and closely collaborate with Real Estate Portfolio Lead and Corporate Procurement to ensure compliance with the Bank’s procurement standards for larger facilities purchases and contracts.
• Manage an asset replacement program for furniture, equipment and fixtures; conduct the annual physical inventory, and provide updated information to the local Resource Management Officer for entry into the asset management database. Initiate annual asset disposal related to facilities out-of-order or junk items in coordination with the local management team.
• Ensure that all fire, life safety and security installations are in orderly working condition 100% of the time and tailor programs to be followed for periodic inspections and staff emergency drills. Plan and conduct the emergency drills, in coordination with the Country Security Specialist.
• Maintain a current portfolio of companies to be solicited for various Facilities Management procurement needs across the region.
• Oversee and coordinate an effective sustainability program to minimize waste generation and user impact on the environment; implement effective energy and water management programs to reduce the building environmental footprint.
• Deliver year-on-year process, budget, and delivery efficiency improvements as measured against previous years actuals and hold 3rd party integrated facilities management company to a +/-5% budget accuracy.
• Provide Architectural, Engineering and/or design expertise as needed to review and approve minor interior configurations designs to ensure alignment with building systems and equipment, finishing standards and compliance with fire, fire and life safety codes, and to support contracted vendors in the management of Engineering operations, preventive maintenance and fire, life and safety programs.
• Coordinate and manage internal moves in coordination with local IT staff.

Selection Criteria
• A relevant Degree, preferably MA/MS or M. Eng. (Architectural, Mechanical or Electrical, or Structural Engineering, Real Estate, Facilities Management) and 5 years of relevant experience or equivalent combination. Membership of a local or international professional certification body, with up-to-date professional development is an advantage.

Official Use Only

• Thorough knowledge of building infrastructure and engineering systems, building codes, and other laws and regulations pertaining building operations and maintenance.
• Practical experience in managing building systems, with ability to inspect and, if necessary, train relevant staff for proper operation, upkeep and general maintenance of installations.
• Excellent communication in both verbal and written English is essential. Working fluency in French.
• Demonstrated ability to prepare logistical plans, prepare technical statements of work, and specifications for services.
• Knowledge of sustainability principles in facilities management.
• Ability to handle facilities-related budget planning and management, including monitoring cost accounting and chargebacks and identifying unplanned activities or deviations from schedule or budget.
• Understanding of the basic concepts of project management, as they relate to the execution of tasks.
• Ability to maintain systematic documentation of contract administration, operations and cost records to facilitate periodic contract audits by World Bank internal auditors.
• Knowledge and experience with MS Office essential; knowledge of MS Project, or equivalent project tracking software and AutoCAD (or equivalent) desirable.
• Demonstrated ability to effectively and efficiently manage multiple and/or complex operational issues under minimum supervision.
• Demonstrated leadership and supervisory skills to effectively manage outsourced building facilities staff and other teams to deliver integrated services.
• Effective interpersonal, communication and listening skills, excellent sense of client orientation, and drive for results. Proven ability to diplomatically communicate with internal clients in the office and the World Bank headquarters at all levels as well as local government authorities regarding licenses, permits etc.
• Willingness to be available on a 24/7 basis in case of a major emergency, system breakdown or security issue. Willingness to travel regionally as needed.

Competencies

• Client Orientation: Assumes responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results: Works to meet deadlines and achieve agreed-upon results with the personal organization skills to do so.
• Teamwork and Inclusion: Collaborates with other team members and contributes to the team’s work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication – Actively seeks knowledge needed to complete assignments and shares knowledge with others.
• Judgment and Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others’ work.

All applications (CV and Cover Letter in English) need to be sent to AWCC1_Applications AWCC1_Applications@worldbankgroup.org by Friday 19 September, 10pm Cameroon time