TEAM LEAD, MOBILE CHANNEL SOLUTIONS

Job title                      : Team Lead, Mobile Channel Solutions

Department              : Transaction Banking

Reporting Line           : Head of Transaction

Location                     : Head Office

Job Objectives

To lead in building, deploying and positioning Mobile Channels in the market, understand performance and drive revenue by Product/Channel type.
To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage.
Role & Responsibilities

Manage and review the P&L for the products/services and reports monthly.
Work closely with business leads to develop and execute product plans to support Digital Channels and Products.

Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations.
Conceive and drive product promotion and rewards to encourage increased adoption and usage
Build and maintain partnerships with key Technology & FinTech partners to deliver maximum efficiencies, income and superior internal and external support and service.
Monitor performance of existing and new products and payment channels and work with marketing to develop campaigns to drive activation, usage and acquisition.
Conduct Monthly, Quarterly product & channel usage analysis including transaction Volumes, Count, Revenues… and Actual vs. Target.

Produce and report on the Return on Investment (ROI) for existing and new products.
Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy
Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position with regards to the Mobile Channels
Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.
Responsible for training and support of customers/ internal staff on Mobile Channels products & solutions;
Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
Produce and publish detailed product information guides including features and functions, positioning and pricing;
Plan, input, maintain and communicate a strategic view of Mobile Channels products & solutions of the SBUs
Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments/channels.
Sunset products not meeting market/segment needs and develop transition plans
Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
Ensure compliance with all the local regulations and Global and Local best practices.
Ensure familiarity with all the policies and processes of the bank in each UBA presence country.
Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
Execute all other projects that may be assigned from time to time.
Key Performance Indicator

Internal customer satisfaction – 100% Quality Support to the Business  
Customer satisfaction Index (External) – Top 3
Overall Digital Banking Products & Solutions PBT – Actual vs Target (100%)  
LEO Revenue & PBT – 80% Budget Attainment Actual VS. Target  
LEO Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
Mobile App Revenue & PBT – 80% Budget Attainment Actual VS. Target  
Mobile App Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
USSD & Push/Pull Revenue & PBT – 80% Budget Attainment Actual VS. Target  
USSD Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
Mobile Channels Penetration (Mobile App, USSD, LEO)- 70% Penetration Rate
Electronic Deposit Mobilization (Push & Pull, VAS)- 100% Budget Attainment
Mobile Channels Utilization – 75% / Actual VS. Target
Products Portfolio Enhancement and Appeal – At least 10% increase
EDUCATION REQUIREMENTS

First degree in any field
Bachelor’s or plus Degree or a relevant professional qualification.
EXPERIENCE: Minimum of 6 years with at least 2 years banking experience and at least 2 years in a similar role

Key Competencies:

Knowledge

In-depth knowledge of the business environment and Digital Banking products
Digitally savvy
Financial analysis
Banking Operations
Regulatory and legal knowledge
 Skills/Competencies/Aptitudes

Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Excellent interpersonal and communications skills.
Excellent listening and interviewing skills
Strong leadership and negotiations skills.

APPLICATION SUBMISSION :

Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “TEAM LEAD, MOBILE CHANNEL SOLUTIONS” later October 30, 2024
 Only shortlisted candidates will be contacted to proceed to the interview stage.

 If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time