{"id":2211,"date":"2020-02-11T23:49:39","date_gmt":"2020-02-11T22:49:39","guid":{"rendered":"https:\/\/louma-jobs.com\/cm\/?p=2211"},"modified":"2020-02-11T23:49:40","modified_gmt":"2020-02-11T22:49:40","slug":"01-conseiller-clientele-pme-societe-generale-cameroun","status":"publish","type":"post","link":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/01-conseiller-clientele-pme-societe-generale-cameroun\/","title":{"rendered":"01 CONSEILLER CLIENTELE PME – SOCIETE GENERALE CAMEROUN"},"content":{"rendered":"\n

SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION CLIENTELE ENTREPRISES UN (01) CONSEILLER CLIENTELE PME<\/p>\n\n\n\n

La mission principale du Conseiller Client\u00e8le PME est l\u2019exploitation et le d\u00e9veloppement de clients et prospects PME avec le souci permanent de qualit\u00e9 de service, de satisfaction client, de rentabilit\u00e9 et de ma\u00eetrise des risques. Il doit \u00eatre l\u2019interlocuteur privil\u00e9gi\u00e9 du client et pouvoir lui apporter son expertise afin de r\u00e9pondre \u00e0 ses besoins et probl\u00e9matiques professionnelles. <\/p>\n\n\n\n

Les missions principales sont : <\/strong><\/h3>\n\n\n\n

Suivi commercial <\/strong><\/h4>\n\n\n\n
  • \u0001 Conna\u00eetre son portefeuille <\/li>
  • \u0001 D\u00e9velopper, optimiser le PNB et suivre la rentabilit\u00e9 de son portefeuille <\/li>
  • \u0001 Animer son portefeuille par tous moyens (visite, t\u00e9l\u00e9phone, mail) <\/li>
  • \u0001 Analyser son portefeuille de clients et de prospects et mettre en \u0153uvre des orientations et actions commerciales d\u00e9finies avec l\u2019appui de sa hi\u00e9rarchie. <\/li>
  • \u0001 Acqu\u00e9rir de nouveaux clients via des actions de prospection <\/li>
  • \u0001 Vendre les produits et services de la Banque en mettant en \u0153uvre les techniques de vente et de n\u00e9gociation appropri\u00e9s <\/li>
  • \u0001 Pr\u00e9senter si n\u00e9cessaire, de fa\u00e7on pro active, le client \u00e0 un sp\u00e9cialiste (Leasing, GTB) <\/li>
  • \u0001 Assurer la synergie avec la Client\u00e8le des particuliers et des professionnels<\/li>
  • \u0001 Participer activement aux campagnes <\/li><\/ul>\n\n\n\n

    Qualit\u00e9 de service et satisfaction de la client\u00e8le <\/strong><\/h4>\n\n\n\n
    • \u0001 Diagnostiquer la situation des clients et r\u00e9pondre aux besoins de ses clients <\/li>
    • \u0001 Orienter correctement et de mani\u00e8re diligente les demandes du client vers le service interne concern\u00e9 <\/li>
    • \u0001 Collecter les r\u00e9ponses des services de back-office pour restitution au client <\/li>
    • \u0001 Aviser dans les d\u00e9lais impartis le service Qualit\u00e9 des remont\u00e9es des clients. <\/li><\/ul>\n\n\n\n

      Suivi du risque de 1er niveau <\/strong><\/h4>\n\n\n\n
      • \u0001 Appr\u00e9cier et ma\u00eetriser le risque de cr\u00e9dit des clients du portefeuille. <\/li>
      • \u0001 D\u00e9tecter de fa\u00e7on pertinente la d\u00e9gradation du risque et conduire les strat\u00e9gies adapt\u00e9es pour une correcte ma\u00eetrise des risques, en liaison avec le service du pr\u00e9contentieux <\/li>
      • \u0001 G\u00e9rer les dates de renouvellement <\/li>
      • \u0001 Soumettre \u00e0 sa hi\u00e9rarchie les op\u00e9rations \u00e0 forcer (Non autoris\u00e9, en d\u00e9passement, autorisation \u00e9chue, indisponibilit\u00e9,…) avec un argumentaire en leur faveur ou un commentaire sur les perspectives de r\u00e9gularisation <\/li>
      • \u0001 S’assurer de la c\u00e9l\u00e9rit\u00e9 dans le traitement des dossiers et de la contractualisation des d\u00e9cisions commun\u00e9ment prises avec le client ; <\/li>
      • \u0001 Assurer le suivi des \u00e9tats risques : comptes irr\u00e9guliers (d\u00e9passement ou sans mouvement), balance des d\u00e9biteurs, dossiers \u00e9chues. <\/li>
      • \u0001 Veiller au recouvrement amiable sur les comptes d\u00e9biteurs ou immobilis\u00e9s <\/li>
      • \u0001 Initier le pr\u00e9contentieux <\/li>
      • \u0001 Fournir un travail fiable dans les d\u00e9lais impartis ; proposer des solutions adapt\u00e9es. <\/li><\/ul>\n\n\n\n

        Conformit\u00e9 <\/strong><\/h4>\n\n\n\n
        • \u0001 Respecter les r\u00e8gles de s\u00e9curit\u00e9 et de d\u00e9ontologie, de la lutte anti blanchiment <\/li>
        • \u0001 Contribuer \u00e0 la conformit\u00e9 des dossiers en collectant aupr\u00e8s du client les pi\u00e8ces n\u00e9cessaires comme les DSF, informations juridiques : statuts, pouvoir, rempli la fiche KYC \u00e0 l\u2019ouverture du compte etc., <\/li>
        • \u0001 Mettre \u00e0 jour le fichier client par collecte des donn\u00e9es <\/li>
        • \u0001 Respecter les valeurs du groupe Soci\u00e9t\u00e9 G\u00e9n\u00e9rale. <\/li><\/ul>\n\n\n\n

          Pour ce poste de 10\u00e8me cat\u00e9gorie bas\u00e9 \u00e0 Douala, le candidat devra avoir les comp\u00e9tences suivantes : <\/p>\n\n\n\n

          Comp\u00e9tences techniques<\/strong><\/h4>\n\n\n\n
          • \u2022 Connaitre l\u2019offre bancaire destin\u00e9e \u00e0 la client\u00e8le entreprises <\/li>
          • \u2022 Connaitre les bases financi\u00e8res, juridiques et fiscales <\/li>
          • \u2022 Savoir mettre en \u0153uvre les techniques d\u2019entretien client, de vente, de n\u00e9gociation et de prospection. <\/li>
          • \u2022 Ma\u00eetriser les outils bureautiques et les applications m\u00e9tier <\/li>
          • \u2022 Appr\u00e9hender le risque li\u00e9 \u00e0 l\u2019activit\u00e9 sur son p\u00e9rim\u00e8tre (risques de contrepartie, limites \u00e0 divers\u2026 <\/li>
          • \u2022 Ma\u00eetriser les r\u00e8gles et proc\u00e9dures en vigueur, en particulier celles li\u00e9es \u00e0 la conformit\u00e9, au secret bancaire, \u00e0 la surveillance permanente et la lutte contre la fraude et le blanchiment. <\/li><\/ul>\n\n\n\n

            Comp\u00e9tences comportementales <\/strong><\/h4>\n\n\n\n
            • \u2022 Orientation client <\/li>
            • \u2022 Orientation r\u00e9sultat <\/li>
            • \u2022 Sens du risque <\/li>
            • \u2022 Esprit d\u2019\u00e9quipe <\/li>
            • \u2022 Esprit de synth\u00e8se <\/li>
            • \u2022 T\u00e9nacit\u00e9 <\/li>
            • \u2022 Int\u00e9grit\u00e9 <\/li><\/ul>\n\n\n\n

              Profil du candidat : <\/strong><\/h4>\n\n\n\n
              • \u2022 BAC + 4\/5 en Banque, Marketing, Finance, Comptabilit\u00e9, Sciences de gestion ou discipline \u00e9quivalente <\/li>
              • \u2022 Minimum 5 ans d\u2019anciennet\u00e9 dans le commercial secteur bancaire. <\/li><\/ul>\n\n\n\n

                Merci d\u2019adresser votre candidature (CV) en pr\u00e9cisant en objet \u00abDCE\/CCPME\/2020\u00bb<\/strong> \u00e0 l\u2019adresse suivante : recrutement.societegenerale.cameroun@socgen.com<\/strong>. DATE LIMITE DE R\u00c9CEPTION DES CANDIDATURES : VENDREDI, LE 14 FEVRIER 2020<\/strong> A 17 HEURES <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                SOCIETE GENERALE CAMEROUN recrute un (01) CONSEILLER CLIENTELE PME.<\/p>\n","protected":false},"author":1,"featured_media":1952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","_joinchat":[],"jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[25,23],"tags":[4,33,34],"blog":[],"jetpack_featured_media_url":"https:\/\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png","jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":2207,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/03-attaches-de-relations-commerciales-societe-generale-cameroun\/","url_meta":{"origin":2211,"position":0},"title":"03 ATTACHES DE RELATIONS COMMERCIALES - SOCIETE GENERALE CAMEROUN","date":"11 f\u00e9vrier 2020","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN recheche 03 ATTACHES DE RELATIONS COMMERCIALES au Cameroun","rel":"","context":"Dans "Finance"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2209,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/un-teleconseiller-societe-generale-cameroun\/","url_meta":{"origin":2211,"position":1},"title":"Un TELECONSEILLER - 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