{"id":2209,"date":"2020-02-11T23:19:40","date_gmt":"2020-02-11T22:19:40","guid":{"rendered":"https:\/\/louma-jobs.com\/cm\/?p=2209"},"modified":"2020-02-11T23:19:43","modified_gmt":"2020-02-11T22:19:43","slug":"un-teleconseiller-societe-generale-cameroun","status":"publish","type":"post","link":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/un-teleconseiller-societe-generale-cameroun\/","title":{"rendered":"Un TELECONSEILLER &#8211; SOCIETE GENERALE CAMEROUN"},"content":{"rendered":"\n<p> LA SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION MARKETING, COMMUNICATION &amp; QUALITE UN (01) TELECONSEILLER <\/p>\n\n\n\n<p>La mission principale du T\u00e9l\u00e9conseiller est d\u2019informer, vendre et proposer en \u00e9mission, en r\u00e9ception d\u2019appels ou via les autres canaux digitaux de la banque, des solutions personnalis\u00e9es aupr\u00e8s d\u2019une client\u00e8le de particuliers et de professionnels. <\/p>\n\n\n\n<p>Il\/Elle aura pour r\u00f4le de : <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Commercial <\/strong><\/h3>\n\n\n\n<ul><li>\u0001 Renseigner les clients de mani\u00e8re g\u00e9n\u00e9rale sur les produits et services bancaires ou les orienter vers un service appropri\u00e9 ; <\/li><li>\u0001 Vendre les produits et services de la banque via des actions commerciales soutenues et structur\u00e9es de prospection (campagnes commerciales d\u2019appels sortants) ; <\/li><li>\u0001 Faire preuve de pro-activit\u00e9 commerciale via des rebonds commerciaux sur les appels entrants ; <\/li><li>\u0001 Proc\u00e9der \u00e0 la relance des clients en situation de d\u00e9faut sur leurs engagements vis-\u00e0-vis de la banque ; <\/li><li>\u0001 Dans le cadre de la gestion de la relation client, mettre les clients en relation avec les conseillers de client\u00e8le ; <\/li><li>\u0001 R\u00e9pondre aux demandes d\u2019information ou d\u2019assistance des clients par t\u00e9l\u00e9phone ou email ; <\/li><li>\u0001 R\u00e9aliser les objectifs d\u00e9finis par la hi\u00e9rarchie. <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Qualit\u00e9 <\/strong><\/h3>\n\n\n\n<ul><li>\u0001 S\u2019assurer de la satisfaction client via une d\u00e9marche de conseil, de renseignements et d\u2019accompagnement ; <\/li><li>\u0001 Participer \u00e0 la mise en \u0153uvre du syst\u00e8me qualit\u00e9 en respectant les proc\u00e9dures ; <\/li><li>\u0001 Contribuer \u00e0 l\u2019\u00e9volution du d\u00e9partement en \u00e9tant force de proposition. <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Administratif \/ Gestion <\/strong><\/h3>\n\n\n\n<ul><li>\u0001 Rendre compte \u00e0 son responsable du suivi de son activit\u00e9 ; <\/li><li>\u0001 Effectuer r\u00e9guli\u00e8rement un bilan d\u2019activit\u00e9 avec sa hi\u00e9rarchie ; <\/li><li>\u0001 Informer hebdomadairement sa hi\u00e9rarchie de ses prises de contact ;  <\/li><li>\u0001 Saisir sur l\u2019outil de reporting les informations relatives \u00e0 son activit\u00e9. <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Risque <\/strong><\/h3>\n\n\n\n<ul><li>\u0001 Veiller \u00e0 communiquer l\u2019information juste au client. <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Degr\u00e9 d\u2019autonomie <\/strong><\/h3>\n\n\n\n<ul><li>\u0001 Bien s\u2019organiser pour g\u00e9rer de fa\u00e7on optimale son portefeuille lors des campagnes d\u2019appels sortants et savoir comment et\/ou chercher la bonne information \u00e0 communiquer aux clients pour ce qui concerne les appels entrants. <\/li><\/ul>\n\n\n\n<p>Pour ce poste de 08\u00e8me cat\u00e9gorie bas\u00e9 \u00e0 Douala, le candidat devra avoir les comp\u00e9tences suivantes : <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Comp\u00e9tences techniques<\/strong> <\/h3>\n\n\n\n<ul><li>\u2022 Conna\u00eetre l\u2019offre des produits et des services bancaires ; <\/li><li>\u2022 Ma\u00eetriser les bases des techniques financi\u00e8res en lien avec les process bancaires ; <\/li><li>\u2022 Savoir mettre en \u0153uvre les techniques de vente, de n\u00e9gociation et de prospection ; <\/li><li>\u2022 Savoir appr\u00e9hender et adresser le risque li\u00e9 \u00e0 l\u2019activit\u00e9 ; <\/li><li>\u2022 Appliquer les r\u00e8gles et proc\u00e9dures en vigueur ; <\/li><li>\u2022 Avoir des connaissance en bureautique (WORD, EXCEL, OUTLOOK\u2026) <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Comp\u00e9tences comportementales <\/strong><\/h3>\n\n\n\n<ul><li>\u2022 Fiabilit\u00e9 et orientation qualit\u00e9 ; <\/li><li>\u2022 Organisation et planification ; <\/li><li>\u2022 Pro-activit\u00e9 ; <\/li><li>\u2022 Prise de d\u00e9cision ; <\/li><li>\u2022 Orientation client et sens du service ; <\/li><li>\u2022 Coop\u00e9ration et esprit d\u2019\u00e9quipe.  <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Profil du candidat : <\/strong><\/h3>\n\n\n\n<ul><li>\u2022 BAC + 2\/3 en Banque, Marketing, Communication, Sciences de gestion ou discipline \u00e9quivalente <\/li><li>\u2022 Minimum 2 ans d\u2019anciennet\u00e9 dans le Marketing du secteur bancaire. <\/li><li>\u2022 Etre bilingue. <\/li><\/ul>\n\n\n\n<p>Merci d\u2019adresser votre candidature (CV) en pr\u00e9cisant en objet \u00abDMC\/TELCO\/20\u00bb \u00e0 l\u2019adresse suivante : recrutement.societegenerale.cameroun@socgen.com DATE LIMITE DE R\u00c9CEPTION DES CANDIDATURES : <strong>Vendredi, 14 f\u00e9vrier 2020 A 17 HEURES<\/strong>. NB : SEULES LES CANDIDATURES RETENUES SERONT CONTACT\u00c9ES ULT\u00c9RIEUREMENT.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Soci\u00e9t\u00e9 g\u00e9n\u00e9rale Cameroun recherche un T\u00e9l\u00e9conseiller poste bas\u00e9 \u00e0 Douala, niveau BAC+3<\/p>\n","protected":false},"author":1,"featured_media":1952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","_joinchat":[],"jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[25],"tags":[4,33,34],"blog":[],"jetpack_featured_media_url":"https:\/\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png","jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":2211,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/01-conseiller-clientele-pme-societe-generale-cameroun\/","url_meta":{"origin":2209,"position":0},"title":"01 CONSEILLER CLIENTELE PME - SOCIETE GENERALE CAMEROUN","date":"11 f\u00e9vrier 2020","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN recrute un (01) CONSEILLER CLIENTELE PME.","rel":"","context":"Dans &quot;Communication&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2207,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/03-attaches-de-relations-commerciales-societe-generale-cameroun\/","url_meta":{"origin":2209,"position":1},"title":"03 ATTACHES DE RELATIONS COMMERCIALES - 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Soci\u00e9t\u00e9 G\u00e9n\u00e9rale","date":"27 janvier 2020","format":false,"excerpt":"LA SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION MARKETING, COMMUNICATION & QUALITE UN (01) RESPONSABLE QUALITE","rel":"","context":"Dans &quot;Finance&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1950,"url":"https:\/\/louma-jobs.com\/cameroun\/2019\/11\/28\/agent-import-export-societe-generale-cameroun\/","url_meta":{"origin":2209,"position":4},"title":"AGENT IMPORT\/EXPORT - SOCIETE GENERALE CAMEROUN","date":"28 novembre 2019","format":false,"excerpt":"Soci\u00e9t\u00e9 G\u00e9n\u00e9rale Cameroun recrute un Agent Import\/Export poste bas\u00e9 \u00e0 Douala.","rel":"","context":"Dans &quot;Cat\u00e9gories des Recrutements et Offres d'emplois au Cameroun&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1951,"url":"https:\/\/louma-jobs.com\/cameroun\/2019\/11\/28\/agent-transfert-societe-generale-cameroun\/","url_meta":{"origin":2209,"position":5},"title":"AGENT TRANSFERT - SOCIETE GENERALE CAMEROUN","date":"28 novembre 2019","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN recherche un AGENT TRANSFERT poste bas\u00e9 \u00e0 douala au Cameroun","rel":"","context":"Dans &quot;Cat\u00e9gories des Recrutements et Offres d'emplois au Cameroun&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts\/2209"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=2209"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts\/2209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/1952"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=2209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=2209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=2209"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/blog?post=2209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}