{"id":2152,"date":"2020-01-27T16:04:28","date_gmt":"2020-01-27T15:04:28","guid":{"rendered":"https:\/\/louma-jobs.com\/cm\/?p=2152"},"modified":"2020-01-27T16:04:29","modified_gmt":"2020-01-27T15:04:29","slug":"responsable-qualite-societe-generale","status":"publish","type":"post","link":"https:\/\/louma-jobs.com\/cameroun\/2020\/01\/27\/responsable-qualite-societe-generale\/","title":{"rendered":"RESPONSABLE QUALITE &#8211; Soci\u00e9t\u00e9 G\u00e9n\u00e9rale"},"content":{"rendered":"\n<p> LA SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION MARKETING, COMMUNICATION &amp; QUALITE UN (01) RESPONSABLE QUALITE <\/p>\n\n\n\n<p>La mission principale du Responsable Qualit\u00e9 est de piloter et animer la d\u00e9marche Qualit\u00e9 au sein de la banque \u00e0 travers les actions relatives \u00e0 la ma\u00eetrise des d\u00e9lais de traitement et de r\u00e9ponse des r\u00e9clamations, la r\u00e9duction des erreurs et le suivi des r\u00e9solutions des diff\u00e9rents dysfonctionnements. Il\/Elle supervise et veille \u00e0 la r\u00e9alisation dans les d\u00e9lais requis des \u00e9tats d\u00e9di\u00e9s au D\u00e9partement Qualit\u00e9, anime le Comit\u00e9 Exp\u00e9rience Client, et suit la remont\u00e9e des reportings et la r\u00e9alisation des plans d\u2019action relatifs \u00e0 son activit\u00e9. <\/p>\n\n\n\n<p>Il a pour r\u00f4le de : <\/p>\n\n\n\n<p><strong>Mise en place et suivi du processus de gestion des r\u00e9clamations <\/strong><\/p>\n\n\n\n<ul><li>\u0001 Piloter la mise en \u0153uvre de l\u2019instruction relative au processus de gestion des r\u00e9clamations et, le cas \u00e9ch\u00e9ant, sa mise \u00e0 jour ; <\/li><li>\u0001 Veiller \u00e0 la mise en \u0153uvre de la charte de service qualit\u00e9 et coordonner la remont\u00e9e des dysfonctionnements \u00e9ventuels ; <\/li><li>\u0001 Organiser la centralisation de toutes les r\u00e9clamations de la client\u00e8le au niveau du D\u00e9partement Qualit\u00e9 ; <\/li><li>\u0001 V\u00e9rifier la prise en charge effective de toutes les r\u00e9clamations par leur enregistrement dans l\u2019outil WINRECL ; <\/li><li> Assurer le suivi du traitement des r\u00e9clamations et rechercher les voies et moyens de leur cl\u00f4ture dans les d\u00e9lais indiqu\u00e9s ; \u0001<\/li><li> Analyser les suggestions de la client\u00e8le et assurer la r\u00e9alisation des plans d\u2019actions aff\u00e9rents ; <\/li><li>\u0001 Assister, sensibiliser et conseiller la force de vente et le back office sur la conformit\u00e9 des op\u00e9rations et des services offerts \u00e0 la client\u00e8le. <\/li><\/ul>\n\n\n\n<p><strong>Implication et suivi des plans d\u2019actions des enqu\u00eates de satisfaction client<\/strong><\/p>\n\n\n\n<ul><li> Organiser des points r\u00e9guliers pour suivre l\u2019\u00e9volution des plans de satisfaction de la client\u00e8le avec le r\u00e9seau des correspondants Qualit\u00e9 et, en coordination avec le Marketing, l\u2019action des lignes commerciales. <\/li><\/ul>\n\n\n\n<p><strong>Risque op\u00e9rationnel <\/strong><\/p>\n\n\n\n<ul><li>\u0001 R\u00e9aliser et assurer la surveillance manag\u00e9riale  <\/li><\/ul>\n\n\n\n<p>Pour ce poste de 11\u00e8me cat\u00e9gorie bas\u00e9 \u00e0 Douala, le candidat devra avoir les comp\u00e9tences suivantes : <\/p>\n\n\n\n<p><strong>Comp\u00e9tences techniques <\/strong><\/p>\n\n\n\n<ul><li>\u2022 Excellente connaissance des m\u00e9tiers de la banque <\/li><li>\u2022 Bonne capacit\u00e9 d\u2019analyse <\/li><li>\u2022 Bonne qualit\u00e9 r\u00e9dactionnelle <\/li><li>\u2022 Connaissance en bureautique (WORD, EXCEL\u2026) <\/li><li>\u2022 Capacit\u00e9 d\u2019adaptation <\/li><\/ul>\n\n\n\n<p><strong>Comp\u00e9tences comportementales <\/strong><\/p>\n\n\n\n<ul><li>\u2022 Esprit critique dans l\u2019analyse des r\u00e9clamations en vue de contribuer efficacement \u00e0 l\u2019am\u00e9lioration de la Qualit\u00e9 <\/li><li>\u2022 Pro-activit\u00e9 <\/li><li>\u2022 Sens du risque <\/li><li>\u2022 Prise de d\u00e9cision <\/li><li>\u2022 Fiabilit\u00e9 et orientation Qualit\u00e9 <\/li><li>\u2022 D\u00e9veloppement des comp\u00e9tences <\/li><li>\u2022 Gestion du changement <\/li><li>\u2022 Cr\u00e9ativit\u00e9 et innovation <\/li><li>\u2022 Bon Esprit d\u2019Equipe <\/li><\/ul>\n\n\n\n<p><strong>Comp\u00e9tences manag\u00e9riales <\/strong><\/p>\n\n\n\n<ul><li>\u2022 Pilotage d\u2019\u00e9quipe <\/li><li>\u2022 Animation et leadership  <\/li><\/ul>\n\n\n\n<p><strong>Profil du candidat : <\/strong><\/p>\n\n\n\n<ul><li>\u2022 BAC + 4\/5 en Banque, Marketing, Communication, Sciences de gestion ou discipline \u00e9quivalente <\/li><li>\u2022 Minimum 5 ans d\u2019anciennet\u00e9 dans le Marketing\/Commercial du secteur bancaire. <\/li><li>\u2022 Etre bilingue <\/li><\/ul>\n\n\n\n<p>Merci d\u2019adresser votre candidature (CV) en pr\u00e9cisant en objet \u00abDMC\/QLITE\/20\u00bb \u00e0 l\u2019adresse suivante : recrutement.societegenerale.cameroun@socgen.com DATE LIMITE DE R\u00c9CEPTION DES CANDIDATURES : Vendredi, 31 janvier 2020 A 17 HEURES. NB : SEULES LES CANDIDATURES RETENUES SERONT CONTACT\u00c9ES ULT\u00c9RIEUREMENT.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p> LA SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION MARKETING, COMMUNICATION &#038; QUALITE UN (01) RESPONSABLE QUALITE<\/p>\n","protected":false},"author":1,"featured_media":1952,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","_joinchat":[],"jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[23],"tags":[4,33,34],"blog":[],"jetpack_featured_media_url":"https:\/\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png","jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":2024,"url":"https:\/\/louma-jobs.com\/cameroun\/2019\/12\/27\/un-01-responsable-controle-permanent-societe-generale\/","url_meta":{"origin":2152,"position":0},"title":"Un (01) Responsable Contr\u00f4le Permanent - Soci\u00e9t\u00e9 G\u00e9n\u00e9rale","date":"27 d\u00e9cembre 2019","format":false,"excerpt":"LA SOCIETE GENERALE AFRIQUE CENTRALE ET DE L\u2019EST RECHERCHE POUR SON SECRETARIAT GENERAL UN (01) RESPONSABLE CONTR\u00d4LE PERMANENT","rel":"","context":"Dans &quot;Administration&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2207,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/03-attaches-de-relations-commerciales-societe-generale-cameroun\/","url_meta":{"origin":2152,"position":1},"title":"03 ATTACHES DE RELATIONS COMMERCIALES - SOCIETE GENERALE CAMEROUN","date":"11 f\u00e9vrier 2020","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN recheche 03 ATTACHES DE RELATIONS COMMERCIALES au Cameroun","rel":"","context":"Dans &quot;Finance&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2209,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/11\/un-teleconseiller-societe-generale-cameroun\/","url_meta":{"origin":2152,"position":2},"title":"Un TELECONSEILLER - SOCIETE GENERALE CAMEROUN","date":"11 f\u00e9vrier 2020","format":false,"excerpt":"Soci\u00e9t\u00e9 g\u00e9n\u00e9rale Cameroun recherche un T\u00e9l\u00e9conseiller poste bas\u00e9 \u00e0 Douala, niveau BAC+3","rel":"","context":"Dans &quot;Communication&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2213,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/02\/12\/tresorier-senior-societe-generale-cameroun\/","url_meta":{"origin":2152,"position":3},"title":"TRESORIER SENIOR - SOCIETE GENERALE CAMEROUN","date":"12 f\u00e9vrier 2020","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN recrute un TRESORIER SENIOR poste bas\u00e9 \u00e0 douala","rel":"","context":"Dans &quot;Finance&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1888,"url":"https:\/\/louma-jobs.com\/cameroun\/2019\/11\/20\/responsable-de-maintenance-h-f-apave\/","url_meta":{"origin":2152,"position":4},"title":"Responsable de Maintenance H\/F - Apave","date":"20 novembre 2019","format":false,"excerpt":"Apave recherche un Responsable de la Maintenance pour un de ces clients dans l'industrie","rel":"","context":"Dans &quot;Cat\u00e9gories des Recrutements et Offres d'emplois au Cameroun&quot;","img":{"alt_text":"logo apave recrutement","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/apave-recrutement.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2154,"url":"https:\/\/louma-jobs.com\/cameroun\/2020\/01\/27\/charge-de-recouvrement-senior-societe-generale\/","url_meta":{"origin":2152,"position":5},"title":"Charg\u00e9 de Recouvrement Senior - Soci\u00e9t\u00e9 G\u00e9n\u00e9rale","date":"27 janvier 2020","format":false,"excerpt":"SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION DES RISQUES UN (01) CHARGE DE RECOUVREMENT SENIOR","rel":"","context":"Dans &quot;Finance&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/louma-jobs.com\/cameroun\/wp-content\/uploads\/sites\/2\/2019\/11\/societe-generale-cameroun.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts\/2152"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=2152"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/posts\/2152\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/1952"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=2152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=2152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=2152"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/blog?post=2152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}