{"id":7585,"date":"2020-10-09T04:01:42","date_gmt":"2020-10-09T02:01:42","guid":{"rendered":"https:\/\/louma-jobs.com\/cm\/?post_type=emplois&#038;p=7585"},"modified":"2020-10-09T04:01:42","modified_gmt":"2020-10-09T02:01:42","slug":"it-operations-assistant-maroua-g4-maroua-cameroon","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2020\/it-operations-assistant-maroua-g4-maroua-cameroon\/","title":{"rendered":"IT Operations Assistant Maroua G4 \u00a0MAROUA (CAMEROON)"},"content":{"rendered":"<div class=\"row job-title\">\n<h1>IT Operations Assistant Maroua G4<\/h1>\n<h2>\u00a0MAROUA (CAMEROON)<\/h2>\n<\/div>\n<div class=\"row details with-margin-bottom-md\">\n<div class=\"col-md-4 col-md-push-8\">\n<div class=\"logo\"><a href=\"https:\/\/www.impactpool.org\/organizations\/wfp-world-food-programme\"><img decoding=\"async\" src=\"https:\/\/d15l9woddkztht.cloudfront.net\/logos\/un-wfp---world-food-programme-0fa84b61-644d-4dab-b93b-54bb3e3864ed.svg\" alt=\"Un wfp   world food programme 0fa84b61 644d 4dab b93b 54bb3e3864ed\" \/><\/a><\/div>\n<\/div>\n<div class=\"col-md-8 col-md-pull-4\">\n<ul>\n<li><b>Organization:<\/b>\u00a0UN WFP &#8211; World Food Programme<\/li>\n<li><b>Location:<\/b>\u00a0Maroua (Cameroon)<\/li>\n<li><b>Grade:<\/b>\u00a0Administrative Services and Support &#8211; Generally no need for Higher Education &#8211; Administrative support<\/li>\n<li><b>Occupational Groups:<\/b>\n<ul>\n<li>Operations and Administrations<\/li>\n<li>Administrative support<\/li>\n<li>Information Technology and Computer Science<\/li>\n<\/ul>\n<\/li>\n<li><b>Closing Date:<\/b>\u00a02020-10-24<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-md-12\">\n<div class=\"save-job-control\"><button class=\"action-button secondary save-job-btn\" disabled=\"disabled\" data-saved=\"false\">SAVE JOB<\/button><a id=\"help-text\" title=\"\" href=\"https:\/\/www.impactpool.org\/jobs\/640873#\" data-container=\"#vacancy\" data-html=\"true\" data-placement=\"right\" data-toggle=\"popover\" data-trigger=\"focus\" data-original-title=\"\"><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 job-description\">\n<div>\n<div>\n<div>\n<div role=\"note\">\n<h2><strong>TERMS OF REFERENCE<\/strong><\/h2>\n<table cellspacing=\"0\">\n<tbody>\n<tr>\n<td><strong>Post Title<\/strong>: IT Operations Assistant<\/p>\n<p><strong>Location<\/strong>\u00a0: Maroua<\/td>\n<td><strong>Duration<\/strong>: 12 months<\/p>\n<p><strong>Contract Type:\u00a0<\/strong>Fixed Term G4<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><strong>WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.<\/strong><\/p>\n<p><strong>Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.<\/strong><\/p>\n<p><strong>JOB PURPOSE:<\/strong>\u00a0\u00a0To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.<\/p>\n<p><strong>KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):<\/strong><\/p>\n<p>Under the direct supervision of Head of Sub Office, the IT Assistant will undertake the following\u00a0duties:<\/p>\n<ul>\n<li>Maintain inventory of material and\/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc\u2026<\/li>\n<li>Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc\u2026<\/li>\n<li>Assist in the deployment\/dissemination of standard material, such as, computer hardware and\/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc\u2026<\/li>\n<li>Plan and schedule preventive maintenance, troubleshoot IT to identify problems with systems performance as a result of which make adjustments, replace parts or repair systems components as needed;<\/li>\n<li>Administer user access to systems and databases, monitor system and application usage;<\/li>\n<li>Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;<\/li>\n<li>Assist in training and support of users of technology and systems, such as audio\/videoconferences, meetings, databases, networks etc\u2026<\/li>\n<li>Provide IT support to staff in the office, for a better use of ICT facilities.<\/li>\n<li>Provide support and liaise with MTN in resolving technical complaints received from beneficiaries linked with network and the use of ICT tools.<\/li>\n<li>Help in maintenance and troubleshooting of LAN and Setting local security policies (cabling, wifi AP, Switches, VSAT etc&#8230;).<\/li>\n<li>Escalate IT problems to the IT Service Desk when required (opening \u2013 follow-up and closure of incidents).<\/li>\n<li>Train staff on proper use of IT equipment and related equipment.<\/li>\n<li>Maintain stocks of spare parts and equipment to support the repair and maintenance of IT equipment and components, along with providing updates for asset management (GEMS).<\/li>\n<li>Provide first level on HF and VHF radio equipment in collaboration with the ICT colleagues based in the CO.<\/li>\n<li>Coordinate the implementation of WFP\u2019s Gender and Protection policy across all IT activities.<\/li>\n<li>Perform any other related duty as may be required by WFP Management.<\/li>\n<\/ul>\n<p><strong>.\u00a0 Results\/Expected Outputs:<\/strong><\/p>\n<ul>\n<li>Effective and timely support to the IT projects deployed in the Sub Office in Bertoua.<\/li>\n<li>Timely support to the preventive and reactive maintenance for the ICT\u2019s equipment and infrastructures in Bertoua SO along with the Warehouses.<\/li>\n<li>Timely and effective end user support provided.<\/li>\n<li>Timely report and escalation of ICT problems at the level to the CO.<\/li>\n<li>Timely update of the asset management database (GEMS) of the Sub office in Bertoua.<\/li>\n<li>Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment<\/li>\n<li>A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.<\/li>\n<\/ul>\n<p><strong><u>4Ps Core Organizational Capabilities:<\/u><\/strong><strong><u>\u00a0<\/u><\/strong><strong><u>\u00a0<\/u><\/strong><\/p>\n<table cellspacing=\"0\">\n<tbody>\n<tr>\n<td><strong>4P Theme<\/strong><\/td>\n<td><strong>Capability Name<\/strong><\/td>\n<td><strong>Description of the behaviour expected for the proficiency level<\/strong><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\"><\/td>\n<td><strong>Understand and communicate the<\/strong><\/p>\n<p><strong>Strategic Objectives<\/strong><\/td>\n<td>Helps teammates articulate WFP\u2019s Strategic Objectives.<\/td>\n<\/tr>\n<tr>\n<td><strong>Be a force for positive change<\/strong><\/td>\n<td>Suggests potential improvements to team\u2019s work processes to supervisor.<\/td>\n<\/tr>\n<tr>\n<td><strong>Make our mission visible in everyday actions<\/strong><\/td>\n<td>Articulates how own unit\u2019s responsibilities will serve WFP\u2019s mission<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"4\"><\/td>\n<td><strong>Look for ways to<\/strong><\/p>\n<p><strong>strengthen people&rsquo;s<\/strong><\/p>\n<p><strong>skills<\/strong><\/td>\n<td>Trains junior teammates on new skills and capabilities.<\/td>\n<\/tr>\n<tr>\n<td><strong>Create an inclusive culture<\/strong><\/td>\n<td>Seeks opportunities to work with people from different backgrounds.<\/td>\n<\/tr>\n<tr>\n<td><strong>Be a coach &amp; provide constructive feedback<\/strong><\/td>\n<td>Serves as a peer coach for colleagues in same area of work.<\/td>\n<\/tr>\n<tr>\n<td><strong>Create an \u201cI will\u201d\/\u201dWe will\u201d spirit<\/strong><\/td>\n<td>Tracks progress toward goals and shares this information on a regular basis with supervisor.<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"4\"><\/td>\n<td><strong>Encourage innovation &amp; creative solutions<\/strong><\/td>\n<td>Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.<\/td>\n<\/tr>\n<tr>\n<td><strong>Focus on getting results<\/strong><\/td>\n<td>Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.<\/td>\n<\/tr>\n<tr>\n<td><strong>Make commitments and make good on commitments<\/strong><\/td>\n<td>Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.<\/td>\n<\/tr>\n<tr>\n<td><strong>Be Decisive<\/strong><\/td>\n<td>Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\"><\/td>\n<td><strong>Connect and share across WFP units<\/strong><\/td>\n<td>Suggests opportunities for partnering with other units to supervisor.<\/td>\n<\/tr>\n<tr>\n<td><strong>Build strong external partnerships<\/strong><\/td>\n<td>Identifies opportunities to work with colleagues and partners in the field towards common goals.<\/td>\n<\/tr>\n<tr>\n<td><strong>Be politically agile &amp; adaptable<\/strong><\/td>\n<td>Develops an understanding of the value of WFP\u2019s teams and external partners in fulfilling team\u2019s goals and objectives.<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><strong>Be clear about the value WFP brings to partnerships<\/strong><\/td>\n<td>Aligns own activities with supervisor\u2019s priorities to fulfill internal and external partner needs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>FUNCTIONAL CAPABILITIES:<\/strong><\/p>\n<table cellspacing=\"0\">\n<tbody>\n<tr>\n<td><strong>Capability Name<\/strong><\/td>\n<td><strong>Description of the behaviour expected for the proficiency level<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Governance, Strategy and Architecture<\/strong><\/td>\n<td>Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems<\/td>\n<\/tr>\n<tr>\n<td><strong>Change Implementation, Project management, Planning and<\/strong><\/p>\n<p><strong>Optimization<\/strong><\/td>\n<td>Has basic understanding of project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.<\/td>\n<\/tr>\n<tr>\n<td><strong>Technical Expertise<\/strong><\/td>\n<td>Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer\u2019s technical issues and offer value adding advice and\/or solutions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>STANDARD MINIMUM ACADEMIC QUALIFICATIONS:<\/strong><\/p>\n<p><strong>Education:\u00a0<\/strong><a name=\"_Hlk517348600\"><\/a>Bachelor&rsquo;s degree\u00a0\/Licence Professionelle<\/p>\n<p><strong>Type of Degree<\/strong>:\u00a0Computer Sciences or Telecommunication<\/p>\n<p><strong>Years of work experience:<\/strong>\u00a0At least 3 years of relevant professional experience in hardware maintenance or within relevant fields.<\/p>\n<p><strong>Language:<\/strong>\u00a0Fluency in French and good working knowledge of English.<\/p>\n<p><strong>Female applicants are especially encouraged to apply.<\/strong><\/p>\n<p><strong>Deadline for application: 23\/10\/2020<\/strong><\/p>\n<p><em>WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV\/AIDS status.<\/em><\/p>\n<p><em>No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row buttons\">\n<div class=\"col-xs-12\">\n<div class=\"alert\"><i>We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization&rsquo;s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.<\/i><\/div>\n<div class=\"alert alert-info\">Before applying, please make sure that you have read the requirements for the position and that you qualify.<br \/>\n<strong>Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.<\/strong><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>IT Operations Assistant Maroua G4 \u00a0MAROUA (CAMEROON) Organization:\u00a0UN WFP &#8211; World Food Programme Location:\u00a0Maroua (Cameroon) Grade:\u00a0Administrative Services and Support &#8211; Generally no need for Higher&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[436],"tags":[1262],"villes":[141],"contrats":[236,234],"diplomes":[212,159],"louma_meta":{"emploi_title":"IT Operations Assistant Maroua G4 \u00a0MAROUA (CAMEROON)","emplois_employeur":2947,"emplois_date_publication":"2020-10-09","emplois_heure_publication":"","emplois_date_cloture":"2020-10-23","emplois_heure_cloture":"","emplois_experience_min":"2","emplois_experience_max":"3","emploi_email":"https:\/\/router.job-listing.wfp.org\/career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=126985"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/7585"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=7585"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/7585\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/2948"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=7585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=7585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=7585"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=7585"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=7585"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=7585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}