{"id":58793,"date":"2026-08-05T11:32:01","date_gmt":"2026-08-05T09:32:01","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=58793"},"modified":"2026-08-05T11:32:01","modified_gmt":"2026-08-05T09:32:01","slug":"louma-8-assistant-grc-gestion-de-la-relation-client-grc","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2026\/louma-8-assistant-grc-gestion-de-la-relation-client-grc\/","title":{"rendered":"Assistant GRC \u2014 Gestion de la Relation Client (GRC)"},"content":{"rendered":"<h2>Offre D&#8217;emploi<\/h2>\n<h3>POSTE<\/h3>\n<p>Assistant GRC \u2014 Gestion de la Relation Client (GRC)<\/p>\n<p>\u00c9volution possible vers un poste de Coordinateur\/trice GRC \u00e0 l&rsquo;issue de la p\u00e9riode d&rsquo;essai.<\/p>\n<h3>VOTRE MISSION<\/h3>\n<ul>\n<li>Organiser la r\u00e9alisation des visites myst\u00e8res chez nos clients (recrutement des incognitos, pr\u00e9paration, grille d&rsquo;\u00e9valuation, observation terrain, restitution),<\/li>\n<li>R\u00e9daction de rapports d&rsquo;observation clairs, structur\u00e9s et factuels,<\/li>\n<li>Appui \u00e0 l&rsquo;animation de formations clients sur l&rsquo;accueil, la qualit\u00e9 de service et la fid\u00e9lisation,<\/li>\n<li>Contribution au suivi et au reporting de la satisfaction client (indicateurs, tableaux de bord),<\/li>\n<li>Appui au Chef de Projet GRC &amp; Commercial dans le suivi du portefeuille clients et la pr\u00e9paration des offres,<\/li>\n<li>Participation \u00e0 la pr\u00e9paration des supports de formation et des grilles d&rsquo;audit qualit\u00e9 de service.<\/li>\n<\/ul>\n<h3>FORMATION &amp; EXP\u00c9RIENCE<\/h3>\n<ul>\n<li>Formation en commerce, marketing, exp\u00e9rience client,<\/li>\n<li>Connaissance imp\u00e9rative de la m\u00e9thodologie des visites myst\u00e8res (grille d&rsquo;\u00e9valuation, posture d&rsquo;observation, restitution),<\/li>\n<li>Avoir suivi ou particip\u00e9 \u00e0 une ou plusieurs formations sur l&rsquo;accueil client et la fid\u00e9lisation (formation acad\u00e9mique, professionnelle ou certifiante),<\/li>\n<li>Une premi\u00e8re exp\u00e9rience terrain dans la relation client, la vente, le service (banque, op\u00e9rateur mobile) ou l&rsquo;h\u00f4tellerie-restauration est un atout appr\u00e9ci\u00e9.<\/li>\n<\/ul>\n<h3>COMP\u00c9TENCES PRATIQUES<\/h3>\n<ul>\n<li>Ma\u00eetrise des outils bureautiques et IA (Word, Excel, PowerPoint),<\/li>\n<li>Bonne expression \u00e9crite et orale en fran\u00e7ais ; l&rsquo;anglais est un atout.<\/li>\n<\/ul>\n<h3>LE POSTE EN BREF<\/h3>\n<ul>\n<li>Intitul\u00e9 du poste: Assistant GRC \u2014 Gestion de la Relation Client (GRC)<\/li>\n<li>Dossier \u00e0 envoyer: CV + lettre de motivation (obligatoires tous les deux)<\/li>\n<li>Type de contrat: CDI &#8211; Temps plein<\/li>\n<li>Lieu: Douala (Cameroun) : D\u00e9placements \u00e0 pr\u00e9voir<\/li>\n<li>Disponibilit\u00e9: Poste \u00e0 pourvoir imm\u00e9diatement<\/li>\n<li>R\u00e9mun\u00e9ration: \u00c0 n\u00e9gocier selon profil et exp\u00e9rience<\/li>\n<li>Date limite de d\u00e9p\u00f4t: 14 ao\u00fbt 2026<\/li>\n<\/ul>\n<p>PAR MAIL : qualityproconsulting.cmr@gmail.com<\/p>\n<p>Objet du mail : Candidature assistant GRC \u2014 [Nom et Pr\u00e9nom]<\/p>\n<p>Date limite de d\u00e9p\u00f4t : 21 AO\u00dbT 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Offre D&#8217;emploi POSTE Assistant GRC \u2014 Gestion de la Relation Client (GRC) \u00c9volution possible vers un poste de Coordinateur\/trice GRC \u00e0 l&rsquo;issue de la p\u00e9riode&#8230;<\/p>\n","protected":false},"author":63,"featured_media":26274,"comment_status":"open","ping_status":"closed","template":"","categories":[25],"tags":[],"villes":[135],"contrats":[234],"diplomes":[162],"class_list":["post-58793","emplois","type-emplois","status-publish","has-post-thumbnail","hentry","category-communication","villes-douala","contrats-cdi","diplomes-baccalaureat","entry"],"louma_meta":{"emploi_title":"Assistant GRC \u2014 Gestion de la Relation Client (GRC)","emplois_employeur":3046,"emplois_date_publication":"2026-08-05","emplois_heure_publication":"09:31","emplois_date_cloture":"2026-08-21","emplois_heure_cloture":"00:00","emplois_experience_min":"","emplois_experience_max":"","emploi_email":"qualityproconsulting.cmr@gmail.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/58793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=58793"}],"version-history":[{"count":1,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/58793\/revisions"}],"predecessor-version":[{"id":58794,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/58793\/revisions\/58794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/26274"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=58793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=58793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=58793"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=58793"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=58793"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=58793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}