Want to know more about us? We\u2019ve got you! Please scroll to the end of the section to get to know us better.<\/p>\n\n\n\n
Job Description
We at MMC are a purpose and value-led organization.<\/p>\n\n\n\n
At MMC we believe that understanding our people\u2019s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y\u2019ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.<\/p>\n\n\n\n
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!<\/p>\n\n\n\n
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.\u00a0<\/p>\n\n\n\n
Our values dubbed, LIVE Y\u2019ello, are the cornerstone of our culture.<\/p>\n\n\n\n
Lead with Care<\/p>\n\n\n\n
Can-do with Integrity<\/p>\n\n\n\n
Collaborate with Agility<\/p>\n\n\n\n
Serve with Respect<\/p>\n\n\n\n
Act with Inclusion<\/p>\n\n\n\n
Responsibilities
Work closely with Manager to develop and deploy International Remittance, Interoperability, Bank Push & Pull & Xtratime product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
Conduct extensive market and region research and create realistic user stories for solution optimization
Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
Secure key partnerships
Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan\u00a0<\/p>\n\n\n\n
Collaborate with the CVM to develop & analyze loyalty\/reward programs
Research and analyze customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
Benchmark best practices in the market, prepare business case and present to senior management
Collaborate with GTM & Marketing teams to identify potential strategic partners to drive the rewards program
Manage promotional calendar with third party services to drive sales growth back into the business
Manage the loyalty program operations (including transactions on rewards to be disbursed)
Use relevant metrics and measures to monitor existing loyalty & reward programs
Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products<\/p>\n\n\n\n
Understand product & solutions developed and follow guidelines associated for QA and testing\u00a0
Work with Development team to ensure that the product is fully tested
Strengthen customer feedback loops, and scale product knowledge within the OpCo
Manage Quality of Service of the Product to ensure seamless customer experience
Monitor & Analyze traffic loads and in county system & platform capacity
Collaborate to capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
Lead and oversee the development of remittance products and services and to ensure alignment to business strategy, profitability and continuous improvement
Support on go-to-market, marketing, operations and implementation
Ensure full Interconnect ion between MMC, other MNCs and the money transfer operators
Guarantee MMC\u2019s remittance business is compliant with regulation
Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
Other tasks and duties, as assigned
Qualifications
Education:<\/p>\n\n\n\n
Minimum 3 years degree in Engineering or related field (bachelor\u2019s in computer science or management)
Strong computer skills<\/p>\n\n\n\n
Experience:<\/p>\n\n\n\n
A minimum of 2 to 3 years\u2019 total experience in International Remittance or allied field is required
Minimum of 2 years\u2019 experience in Fintech environment, banking or\u00a0 Mobile Money is preferred\u00a0<\/p>\n\n\n\n
Experience working in a medium or large organization with a good understanding emerging markets is preferred
2-3 years\u2019 experience of product development and portfolio management
Knowledge:
A sound knowledge of mobile money and related legislations
A thorough understanding of Mobile Money technologies and trends
Knowledge on Mobile Money technical systems
Knowledge on Product design and customization
Product pricing
Loyalty rewards and offerings design and disbursement
Product operations
Product strategy and roadmap implementation
Quality of Service
Product performance
Wireframe and use case design
An understanding of the principles of effective Marketing processes
Skills:
Analytical Thinker
Problem Solver
Operational Value Creator
Multitasking
Communication
Negotiator
Presentation
Conceptual
Planner
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral Qualities:
Detail-oriented
Manages time
Prioritizes
Relationship building and facilitation<\/p>\n\n\n\n