Role Context
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Supervise (a) the inbound clearance process and (b) the export process within established standards for processing and transit time.\u00a0 Developing strong relationships with the customs authorities with a view to improving clearance capabilities and efficiencies. Manage deployment of customs related applications. Manage the team to be on top of all the KPIs assign to the team. Work closely with the Operations Management to identify, develop and prioritize initiatives that will improve the quality of customs clearance service to DHL customers, inbound \/ outbound transit time and the overall cost position. Act as the company representative in discussions & negotiations with customs authorities & other border agencies.
\u00a0\u00a0Key Responsibilities\u00a0
\u2022 Has supervising responsibility for all Customs clearance services.
\u2022 Ensure that the levels of pre-clearance\/pre-release of shipments is maximized.\u00a0
\u2022 Ensure the timely payment and recording of customs duties \/ taxes.\u00a0
\u2022 Ensure for any customs control DHL does not pay penalties.\u00a0
\u2022 Ensure good relationship with Customs for a smooth management of customers.\u00a0
\u2022 Ensure all KPIs are on target. Shipments should spend less time in the state warehouse.
\u2022 Lead the team to ensure team building and efficiency of the team.
\u2022 Organize appropriate shifts and manning levels to meet business requirements.
\u25aa Monitor inbound and outbound shipment processing and ensures clearance is smooth and rapid.
\u25aa Control bonded areas.\u00a0
\u25aa Liaise with DHL customers where paperwork and authorities are required from them to expedite clearance of their shipments.
\u25aa Identify the cost saving\/efficiency opportunities.
\u25aa Deploy applications.\u00a0
\u2022 Audit the work done by the team to anticipate any customs issues.
\u2022\u00a0 Identify internal and external opportunities and recommend initiatives that will facilitate the customs clearance.
\u2022 Provide competitive clearance service.\u00a0
\u2022 Provide management information and reports.
\u2022 Support management to achieve Gateway KPIs.\u00a0
\u2022 Build-up the keen relationship with the relative parties.
\u25aa Implement compliant clearance procedure.\u00a0
\u2022 Provide the effective recommendation to attribute Country.\u00a0
\u25aa Develop\/facilitate the specific process for Key accounts.\u00a0\u00a0
\u25aaImplement a sound customs strategy.\u00a0
\u2022 Represent DHL interests at all levels of Customs & Regulatory administration.\u00a0
\u2022 Present initiatives and lobby to the Government.\u00a0
\u2022 Conduct audits of clearance performance.\u00a0
\u2022 Provide technical support to the Commercial Team.
\u25aa Make decisions directly related to shipment processing.
\u25aa Prepare declarations and take responsibility for the lodgment of declarations with the authorities, negotiate on duty payments, difficult clearances.\u00a0
\u25aa Handles customer objections and decide\/recommend on the best course of action to take. Work under minimal supervision and outside of established procedures where necessary.
Minimum Requirements\u00a0
Education & experience\u00a0
\u2022 5+ or more years of experience in related area of responsibility.
\u2022 Subject matter expert in service, production, or support area of responsibility.
\u2022 Performs all of the standard and all of the specialized and most complex aspects of the function.
\u2022 Comprehensive knowledge in technical or specialty area.
\u2022 Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.
\u2022 Have a good relationship with customs and have a good number of contacts.\u00a0
\u2022 Strong leadership skills. The Supervisor should be customer centric
\u00a0\u00a0We are looking forward to your application.\u00a0<\/p>\n\n\n\n