Company Description<\/p>\n
The mission of the NGO, Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), is to create a world where no mother, no child, no family is devastated by HIV and AIDS. Join us in our fight for an AIDS-free generation.<\/p>\n
Job Description
\nUnder the direct supervision of the Information Technology Manager (IT Manager), the IT Assistant will provide assistance to ICT Manager in executing the following duties:<\/p>\n
Technical Support: All areas of Information Communication and Technology in EGPAF Cameroon.
\nBackstopping the IT Manager (act as a Backup)
\nTechnical support: Assist to maintain equipment, involving hardware, software and systems.
\nNetwork Administration (Equipment and Applications): Diagnose network and system problems as well as react to failures and errors to maintain system integrity and performance.
\nAnswer help desk calls.
\nAssist in network and system security.<\/p>\n
Perform other related duties as may be assigned. (E.g., follow up on Policies and Procedures implementation.)<\/p>\n
Help Desk.<\/p>\n
Be main point of contact for help desk calls.
\nDiagnose problems and react accordingly.
\nInstruct users on appropriate action where possible or take notes and research resolution.<\/p>\n
Get back to users with resolution or escalate to IT Manager.<\/p>\n
Maintain Equipment.<\/p>\n
Involves repair of laptops, PC\u2019s, printers etc. (With Supplier warranty \/ outsourced technical support)
\nRe-formatting and rebuilding laptops etc.
\nInventory and maintain sufficient levels of equipment as needed.
\nDispatch equipment to branches as needed. <\/p>\n
Maintain System.<\/p>\n
Assist ICT Manager and IT Officer to maintain system performance and react to known issues as well as perform preventative maintenance.
\nAssist with new technology rollouts and upgrades.
\nAssist with Administration of users and computers
\nAssist with 3 rd party software maintenance and implementation.
\nLiaise with 3 rd party help desks to diagnose problems.
\nAssist with maintaining Windows, and email systems.<\/p>\n
Backup.<\/p>\n
Confirm successful daily backups
\nConfirm all system back up is running daily.
\nLiaise with 3 rd. party help desk when problems arise.<\/p>\n
Anti-Virus & Security<\/p>\n
Maintain network and system security via network Anti-Virus.
\nConfigure and manage network security.
\nHelp users with installation and ongoing support.<\/p>\n
Network Diagnostics and Reporting<\/p>\n
Diagnose network bottlenecks.
\nMonitor organization WANS.
\nLiaise with field office regarding network faults or reports.
\nLog faults with appropriate authority.
\nLiaise with IT Manager regarding faults. <\/p>\n
Telephone System.<\/p>\n
Ensure PABX optimum functionality \/ configuration with outsourced technical support.
\nSupport users with telephone system.
\nProgram handsets as needed. (BB, ETC)<\/p>\n
Qualifications<\/p>\n
Diploma in Computer Science\/ Information Systems \/ with at least 2 years work experience in similar field.
\nExtensive practical experience in networked environment and support for remote users and field offices.
\nExtensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUIT.
\nExperience in supporting web-based applications.
\nExperience with training others to use micro-computer applications (as mentioned above).
\nFluency in French and English
\nKnowledge of supporting Windows Platform (MS 2003\/2008 server or higher, MS Windows XP \/ Vista)
\nPrior experience with Messaging systems support, e.g. MS Exchange
\nStrong interpersonal skills, ability to establish and maintain effective work relationship with people of different backgrounds and cultures.
\nAbility to work under pressure with minimum supervision.
\nProblem Solving \u2013 Problem solving is a person\u2019s ability to use critical thinking to identify and analyze problems, weigh relevance and accuracy of information, generate and evaluate alternative solutions, and makes recommendations.
\nFlexibility \u2013 Flexibility is a person\u2019s ability to be open to change and new information and rapidly adapt to new information, changing conditions, or unexpected obstacles.
\nResilience \u2013 Resilience is a person\u2019s ability to deal effectively with pressure, remain optimistic and persistent under adversity, and recover quickly from setbacks.
\nTime Management \u2013 Time management is a person\u2019s ability to effectively manage one\u2019s time and resources to ensure that work is completed efficiently.<\/p>\n
Qualified candidates should submit a CV and cover letter before October 12, 2025, at 5:00 PM (West Africa Time Zone)<\/p>\n
Additional Information<\/p>\n
P.S. : The position is subject to the availability of donor funding.<\/p>\n
HOW TO APPLY :<\/p>\n
All applications must be submitted ONLINE at : https:\/\/www.linkedin.com\/company\/egpaf\/jobs\/ <\/p>\n","protected":false},"excerpt":{"rendered":"
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