Want to know more about us? We\u2019ve got you! Please scroll to the end of the section to get to know us better.<\/p>\n
Job Description
\nWe at MTN Cameroon are a purpose and value-led organization.<\/p>\n
At MTN Cameroon we believe that understanding our people\u2019s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y\u2019ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.<\/p>\n
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!<\/p>\n
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. <\/p>\n
Our values dubbed, LIVE Y\u2019ello, are the cornerstone of our culture.<\/p>\n
Lead with Care<\/p>\n
Can-do with Integrity<\/p>\n
Collaborate with Agility<\/p>\n
Serve with Respect<\/p>\n
Act with Inclusion<\/p>\n
Responsibilities
\nStrategic Planning<\/p>\n
Cooperate closely with Segment value proposition GTM and experience, Segment Customer value management, Brand & Comms, Customer services, IS and NW.
\nIdentify areas where value can be added \/ exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly<\/p>\n
Consider future consequences of actions on the viability of the business
\nConsider what needs to happen to enable the company to achieve its long term strategic intent
\nConsider future consequences of actions on the viability of the business. Discuss the current environment and how this will impact MTN as a business both now and in the future
\nCreate and develop for the Consumer segment, products and services that will generate positive revenue and differentiate service offering. This would include identifying and evaluating new products to meet customers demand, new service conception, putting up the product for approval and product development and setting up the associated processes to make the product launch possible.
\nOperational Planning<\/p>\n
Align operational targets to business strategy
\nConsider the long term (1-2 years) implications of actions on the viability of the business from a more broad perspective
\nConsider the impact of solutions on other areas of the business, as well as the interdependency of units
\nDrive best practice, continuous improvement and innovation at process and procedure level within the portfolio
\nConstruct, implement \/ fine-tune methods, processes \/ systems to enhance effectiveness \/ meet organisational goals<\/p>\n
Consider local and international conditions, as well as competitor activity to create competitive advantage
\nIdentify and exploit new opportunities to grow the business further
\nManage resources (people, finances and products), taking local conditions into consideration
\nIdentify innovative ways to use minimum resources to achieve maximum outputs
\nTrack and analyze revenue performance of products.
\nReview and fine-tune costing methodology.
\nDevelop products descriptions and establish product policies and best practices.
\nDevelop product presentation materials and conduct product training to sales. Including working with finance for business case and approval where necessary.
\nDevelop pre-sales & post-sales processes.
\nCustomer Satisfaction<\/p>\n
Align service delivery to changing market segments
\nUnderstand customer needs and develop and fine-tune innovation accordingly
\nArticulate and challenge segment needs, requirements
\nEnsure customer needs and requirements are satisfied through appropriate systems \/ processes \/ procedures
\nPut contingency plans in place to prevent delays and enhance the customer experience
\nAdopt a proactive approach to prevent problems from arising in the future
\nInitiate change to continually improve all aspects of service delivery
\nDrive continuous improvement as an important element of service delivery<\/p>\n
Identify trends \/ patterns pertaining to customer requests and needs and filter this information through to continually improve all aspects of service delivery
\nQualifications
\nEducation:
\nBachelor degree in Business, Marketing, Telecommunications or Computer Sciences
\nTrained in planning, designing, managing and implementing new products involving external partners
\nGood understanding of complete Marketing function
\nTechnology focus
\nExperience:<\/p>\n
At least 3 years of experience in planning, designing, managing and implementing new products in fast-moving technology-intensive industries
\nAt least 2-3 years experience in marketing, retail and service operations in the mobile technology and\/or in retail-intensive B2C industries, preferably with a significant service and technology dimension (e.g., financial services, consumer electronics)
\nA strong background in business case design and negotiation
\nTraining:<\/p>\n
Products and Services
\nSystems training
\nComputer training
\nNetwork training
\nProject management
\nLegislation
\nKnowledge:<\/p>\n
Knowledge of cellular best practices
\nKnowledge of local markets, including market trends
\nSales and service environment
\nMTN products and services
\nMarket research, Business acumen
\nBroad knowledge of the industry
\nUnderstanding the regulated environment
\nAn understanding of the MTN business
\nSkills \/ physical competencies:<\/p>\n
Relationship skills \u2013 to build relationships to facilitate efficient workflow
\nCoaching skills \u2013 to develop the team and staff
\nScanning skills \u2013 to search for new ideas, trends and principles
\nStrong \u201ccan-do\u201c attitude combined with an ability to use minimum resources to get maximum outputs
\nSystems thinking \u2013 understanding the \u201cbig picture\u201d
\nDelegating skills
\nBusiness acumen \u2013understanding of the business as a whole
\nNegotiation skills
\nAnalytical skills
\nPlanning skills
\nConflict management skills
\nCommunication and feedback skills
\nInfluencing skills
\nTime management, specifically the ability to prioritise
\nPeople skills \u2013 creating and nurturing the tone of the internal culture<\/p>\n
Flexibility \u2013 the ability to adapt and change in the light of changing circumstances \/ new information
\nCulture diversity management skills
\nStress management skills
\nBehavioural qualities:<\/p>\n
\u2022 Customer centric
\n\u2022 Highly driven and motivated, with strong personal presence and integrity
\n\u2022 Decisive\/ Proactive\/ action orientated
\n\u2022 Relationship builder\/ consultative \u2013 strong people focus
\n\u2022 Assertive \u2013 being tough when necessary without fear or favour
\n\u2022 Courage and conviction \u2013 challenging the status quo and breaking down barriers to performance, and overcoming resistance to change
\n\u2022 Resilience\/ perseverance \u2013 to repeatedly challenge despite setbacks and resistance
\n\u2022 Focused and priority driven \u2013 staying focused amidst the multiple demands and expectations
\n\u2022 Innovative
\n\u2022 Accurate, attention to detail
\n\u2022 Diplomacy and tact
\n\u2022 Pressure tolerance<\/p>\n
Apply Before : 10\/07\/2025, 11:59 PM<\/p>\n
All applications must be submitted ONLINE at : https:\/\/ehle.fa.em2.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/CX_1\/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location<\/p>\n","protected":false},"excerpt":{"rendered":"
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