Douala, Littoral, Cameroon and 1 more
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\nWant to know more about us? We\u2019ve got you! Please scroll to the end of the section to get to know us better.<\/p>\n
Job Description
\nWe at MMC are a purpose and value-led organization.<\/p>\n
At MMC we believe that understanding our people\u2019s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y\u2019ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.<\/p>\n
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!<\/p>\n
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. <\/p>\n
Our values dubbed, LIVE Y\u2019ello, are the cornerstone of our culture.<\/p>\n
Lead with Care<\/p>\n
Can-do with Integrity<\/p>\n
Collaborate with Agility<\/p>\n
Serve with Respect<\/p>\n
Act with Inclusion<\/p>\n
Responsibilities
\nExecute incident management process in the OpCo, aligned to the group policies, guidelines and procedures
\nEnsure alignment and adherence to standards, processes & guidelines defined by MTN Group Technology and Group DigiFin Technology teams as applicable
\nRespond to a reported service incident, identifying the cause, and initiating the incident management process
\nPrioritize incidents according to their urgency and influence on the business<\/p>\n
Accountable for interpreting the meaning of an incident and selecting a suitable response
\nProduce documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures
\nLog all incidents and their resolution to see if there are recurring malfunctions
\nAdjust the incident management process as required to ensure its effectiveness, under direction from the group
\nMonitor progress on the resolution of errors and incidents and suggest post remedial actions on the best available workaround for incidents
\nEscalate all business-critical incidents that cannot be solved by the OpCo to thr group Technology team in a timeous manner
\nWhere required, escalate unsolvable issues to Manager IT Service Management in a timeous manner
\nOther tasks and duties, as assigned
\nQualifications
\nEducation:<\/p>\n
A Degree in Information Technology or related field
\nRelevant post graduate qualification is an advantage
\nExperience:<\/p>\n
A minimum of 2 to 3 years\u2019 total experience in It Support & Incident Management or allied field is required
\nExperience in Fintech, banking or Mobile Money is preferred <\/p>\n
Experience in IT Service delivery\/management within the Fintech , financial services sector or banking industry
\nKnowledge of Cloud technologies and architecture disciplines, processes, concepts and best practices
\nExperience working in a global\/multinational enterprise with a good understanding emerging markets is preferred
\nCompetencies:<\/p>\n
Functional Knowledge: <\/p>\n
Knowledge of ITSM and ITIL
\nIncident management
\nEvent management
\nIT service delivery
\nIncident root cause analysis
\nIncident logging
\nSkills<\/p>\n
Analytical thinking
\nContinuous improvement
\nData interpretation
\nDelivery focused
\nPresentation
\nRelationship building<\/p>\n
Apply Before : 09\/03\/2025, 11:59 PM<\/p>\n
All applications must be submitted ONLINE at : https:\/\/ehle.fa.em2.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/CX_1\/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location<\/p>\n","protected":false},"excerpt":{"rendered":"
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