{"id":54746,"date":"2025-09-01T15:31:01","date_gmt":"2025-09-01T15:31:01","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2025\/des-agents-customer-care-experience-client\/"},"modified":"2025-09-01T17:32:30","modified_gmt":"2025-09-01T15:32:30","slug":"des-agents-customer-care-experience-client","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2025\/des-agents-customer-care-experience-client\/","title":{"rendered":"DES AGENTS CUSTOMER CARE & EXP\u00c9RIENCE CLIENT"},"content":{"rendered":"

RECRUTEMENT<\/h1>\n

DES AGENTS CUSTOMER CARE & EXP\u00c9RIENCE CLIENT<\/h2>\n

(Relation Proactive & Insights)<\/p>\n

Dans le cadre du renforcement de nos \u00e9quipes et de l\u2019expansion de nos activit\u00e9s, CAMTRACK SAS, entreprise sp\u00e9cialis\u00e9e dans la g\u00e9olocalisation, la t\u00e9l\u00e9m\u00e9trie, le tracking et la gestion de flotte, recrute des Agents Customer Care & Exp\u00e9rience Client.<\/p>\n

Date limite de candidature<\/strong><\/p>\n

10 SEPT. 2025<\/h2>\n

Envoyez votre CV et lettre de motivation \u00e0 l\u2019adresse suivante : carriere@camtrack.net<\/strong><\/p>\n<\/div>\n

LES MISSIONS<\/h3>\n
    \n
  • Assurer un accueil personnalis\u00e9 proactif aux clients (par t\u00e9l\u00e9phone, email, plateforme digitale ou en pr\u00e9sentiel).<\/li>\n
  • G\u00e9rer efficacement les r\u00e9clamations, incidents techniques et demandes clients avec un suivi complet jusqu\u2019\u00e0 r\u00e9solution.<\/li>\n
  • Collecter et analyser les retours clients (Insights) afin d\u2019identifier les irritants, anticiper les besoins et am\u00e9liorer l\u2019exp\u00e9rience client.<\/li>\n
  • R\u00e9diger des rapports r\u00e9guliers sur les incidents r\u00e9currents et proposer des plans d\u2019am\u00e9lioration continue.<\/li>\n
  • Collaborer \u00e9troitement avec les \u00e9quipes techniques, commerciales et op\u00e9rations pour garantir une exp\u00e9rience client fluide et coh\u00e9rente.<\/li>\n
  • Former, accompagner et recycler les clients sur l\u2019utilisation optimale des plateformes et solutions CAMTRACK (Wialon, CSS, CMS PRO, etc.).<\/li>\n
  • Contribuer activement \u00e0 la fid\u00e9lisation et \u00e0 la satisfaction client en renfor\u00e7ant la relation de confiance.<\/li>\n
  • Participer \u00e0 la mise en place de meilleures pratiques en Customer Care et au respect des normes qualit\u00e9 internationales.<\/li>\n<\/ul>\n

    PROFIL RECHERCH\u00c9<\/h3>\n
      \n
    • Exp\u00e9rience de 2 \u00e0 3 ans minimum dans un poste similaire (Service Client, Customer Care, Support Technique ou Exp\u00e9rience Client).<\/li>\n
    • Bonne connaissance des plateformes de gestion de flotte (Wialon, CSS, CMS PRO).<\/li>\n
    • Ma\u00eetrise des outils de gestion de la relation client (CRM, ERP, Helpdesk).<\/li>\n
    • Certifications appr\u00e9ci\u00e9es : ITIL, Customer Experience (CX), ISO 9001, CRM Dynamics, ou \u00e9quivalent.<\/li>\n
    • Autonomie, rigueur, esprit d\u2019\u00e9quipe et sens prononc\u00e9 du service.<\/li>\n
    • Excellentes qualit\u00e9s relationnelles : sens de l\u2019\u00e9coute, diplomatie, communication claire et orientation client.<\/li>\n<\/ul>\n
      \n

      CAMTRACK<\/strong><\/p>\n

      Douala, Bonapriso<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      RECRUTEMENT DES AGENTS CUSTOMER CARE & EXP\u00c9RIENCE CLIENT (Relation Proactive & Insights) Dans le cadre du renforcement de nos \u00e9quipes et de l\u2019expansion de nos…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"open","template":"","categories":[25],"tags":[],"villes":[135],"contrats":[148],"diplomes":[248],"louma_meta":{"emploi_title":"DES AGENTS CUSTOMER CARE & EXP\u00c9RIENCE CLIENT","emplois_employeur":11304,"emplois_date_publication":"2025-09-01","emplois_heure_publication":"","emplois_date_cloture":"2025-09-10","emplois_heure_cloture":"","emplois_experience_min":"","emplois_experience_max":"","emploi_email":"carriere@camtrack.net"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54746"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=54746"}],"version-history":[{"count":1,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54746\/revisions"}],"predecessor-version":[{"id":54747,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54746\/revisions\/54747"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/11305"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=54746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=54746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=54746"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=54746"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=54746"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=54746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}