ECOBANK CAMEROON S.A
\nis recruiting a Customer Service Manager
\nready to work across the national territory.
\nThe position is based in Ngaound\u00e9r\u00e9.<\/p>\n
A BETTER WAY
\nA BETTER AFRICA<\/p>\n
I. JOB PURPOSE
\nOversight supervision of branch Customer Counter Service (sales\/marketing role), Customer
\nService back-office processes and Tellers\/Operations processes, in accordance with the
\ninstitution\u2019s policies, approved procedures and Local Compliance.
\nII. KEY RESPONSIBILITIES
\nBoost sales and marketing in the branch.
\nEnsure service standards are achieved over the account opening, teller, and branch operations processes.
\nEnsure all customers transactions\/requests received at the branch counters are thoroughly
\nchecked for completeness and compliance, and timely processed or transmitted for processing.
\nAssists in clearing\/reducing customers queues in the branch during peak time.
\nVerify and authorize transactions processed in the branch.
\nEnsure proper and continuous monitoring of the branch to eliminate lapses in control.
\nOverall responsibility over customer service function (cards \/ check books management, account
\nopening, etc.)
\nStand as Branch Safety & Security point of contact. Ensure Safety & Security standard are
\nmaintained at any given time and any loophole escalated appropriately.
\nEnsure DCFC \/ AML reports are updated timely.
\nEnsure Vault procedures are always adhered to. The Vault Monthly Register Review is delegated to them.
\nEnsure tight management of ATM to ensure meeting the minimum Group standard with regard to
\navailability.
\nIn charge of monitoring branch Transactions & account documentation deferral tracking.
\nEnsure all compliance related activities (Balance payment reports, AML monitoring, Suspicious
\nTransactions, Gift Policy, etc.) are fully adhered to in the branch.
\nEnsure proofing\/reconciliation of branch accounts: immediate credit, Traveler cheques accounts,
\nsuspense accounts, teller account & differences, new accounts, ATM accounts, etc.
\nEnsure staff\/branch are always equipped of adequate equipment to meet Group standard (teller
\ncash counting notes, detectors, stamp machines, Vault\/safes, etc).
\nAcceptable rating for Internal and External audit comments and implement recommendations
\nprovided.
\nPerform any other function as and when assigned by the Unit Head\/Branch Manager.<\/p>\n
III. JOB PROFILE
\nExperience
\n05 years in core banking operations
\nEducation
\nMinimum University degree (BAC + 3\/4).
\nSkills & Knowledge
\nAbility to detect unauthorized changes on instruments presented.
\nGeneral understanding of Bank products, foreign exchange local. regulations.
\nQuality oriented.
\nAbility to efficiently prioritize the tasks to perform.
\nGood level of security sense and fraud awareness.
\nPersonal Attributes
\nExcellent interpersonal skills and ability to communicate.
\nStrong people management and leadership skills.
\nVery well organized and structured.
\nPro-activity and creativity.<\/p>\n
IV. APPLICATION PROCESS:
\nPlease submit your CV and motivation letter to ECM-Recruit@ecobank.com latest August 05th, 2025 at 5pm prompt,
\nwith the subject \u00ab Customer Service Manager \u00bb.<\/p>\n
NB : Only applications matching with the desired profile will be contacted.
\nEcobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace.
\nTo this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates\u201d.
\nWarning
\nThe Use of this title does not indicate any limitation on your duties or job function and you may be
\nassigned to different duties or asked to carry out additional duties from time to time.
\nA BETTER WAY
\nA BETTER AFRICA<\/p>\n","protected":false},"excerpt":{"rendered":"
Submit at ECM-Recruit@ecobank.com<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[3636],"tags":[],"villes":[146],"contrats":[148],"diplomes":[212,159],"louma_meta":{"emploi_title":"CUSTOMER SERVICE MANAGER","emplois_employeur":8583,"emplois_date_publication":"2025-08-01","emplois_heure_publication":"14:06","emplois_date_cloture":"2025-08-05","emplois_heure_cloture":"17:00","emplois_experience_min":"5","emplois_experience_max":"","emploi_email":"ECM-Recruit@ecobank.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54075"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=54075"}],"version-history":[{"count":1,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54075\/revisions"}],"predecessor-version":[{"id":54076,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/54075\/revisions\/54076"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/8584"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=54075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=54075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=54075"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=54075"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=54075"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=54075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}