Job title : Team Lead, Mobile Channel Solutions<\/p>\n\n\n\n
Department : Transaction Banking<\/p>\n\n\n\n
Reporting Line : Head of Transaction<\/p>\n\n\n\n
Location : Head Office<\/p>\n\n\n\n
Job Objectives<\/strong><\/p>\n\n\n\n To lead in building, deploying and positioning Mobile Channels in the market, understand performance and drive revenue by Product\/Channel type. Manage and review the P&L for the products\/services and reports monthly. Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations. Produce and report on the Return on Investment (ROI) for existing and new products. Internal customer satisfaction \u2013 100% Quality Support to the Business \u00a0 First degree in any field Key Competencies:<\/strong><\/p>\n\n\n\n Knowledge<\/strong><\/p>\n\n\n\n In-depth knowledge of the business environment and Digital Banking products Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs APPLICATION SUBMISSION :<\/strong> Submit at hcmrecruitcameroon@ubagroup.com<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[1766],"tags":[],"villes":[135],"contrats":[148],"diplomes":[212],"louma_meta":{"emploi_title":"TEAM LEAD, MOBILE CHANNEL SOLUTIONS","emplois_employeur":5130,"emplois_date_publication":"2024-10-30","emplois_heure_publication":"12:10","emplois_date_cloture":"2024-10-30","emplois_heure_cloture":"17:00","emplois_experience_min":"","emplois_experience_max":"","emploi_email":"hcmrecruitcameroon@ubagroup.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/49980"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=49980"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/49980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/9921"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=49980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=49980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=49980"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=49980"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=49980"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=49980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage.
Role & Responsibilities<\/p>\n\n\n\n
Work closely with business leads to develop and execute product plans to support Digital Channels and Products.<\/p>\n\n\n\n
Conceive and drive product promotion and rewards to encourage increased adoption and usage
Build and maintain partnerships with key Technology & FinTech partners to deliver maximum efficiencies, income and superior internal and external support and service.
Monitor performance of existing and new products and payment channels and work with marketing to develop campaigns to drive activation, usage and acquisition.
Conduct Monthly, Quarterly product & channel usage analysis including transaction Volumes, Count, Revenues\u2026 and Actual vs. Target.<\/p>\n\n\n\n
Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy
Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank\u2019s competitive position with regards to the Mobile Channels
Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.
Responsible for training and support of customers\/ internal staff on Mobile Channels products & solutions;
Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
Produce and publish detailed product information guides including features and functions, positioning and pricing;
Plan, input, maintain and communicate a strategic view of Mobile Channels products & solutions of the SBUs
Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments\/channels.
Sunset products not meeting market\/segment needs and develop transition plans
Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
Ensure compliance with all the local regulations and Global and Local best practices.
Ensure familiarity with all the policies and processes of the bank in each UBA presence country.
Identify and address the Operations, Compliance and IT Risk elements in the product\/processes and build adequate mitigants to make it safe for customers to use the products.
Execute all other projects that may be assigned from time to time.
Key Performance Indicator<\/p>\n\n\n\n
Customer satisfaction Index (External) \u2013 Top 3
Overall Digital Banking Products & Solutions PBT \u2013 Actual vs Target (100%) \u00a0
LEO Revenue & PBT \u2013 80% Budget Attainment Actual VS. Target \u00a0
LEO Transactions Count & Volume (Deposit) \u2013 75% Budget Attainment Actual VS. Target
Mobile App Revenue & PBT \u2013 80% Budget Attainment Actual VS. Target \u00a0
Mobile App Transactions Count & Volume (Deposit) \u2013 75% Budget Attainment Actual VS. Target
USSD & Push\/Pull Revenue & PBT \u2013 80% Budget Attainment Actual VS. Target \u00a0
USSD Transactions Count & Volume (Deposit) \u2013 75% Budget Attainment Actual VS. Target
Mobile Channels Penetration (Mobile App, USSD, LEO)- 70% Penetration Rate
Electronic Deposit Mobilization (Push & Pull, VAS)- 100% Budget Attainment
Mobile Channels Utilization \u2013 75% \/ Actual VS. Target
Products Portfolio Enhancement and Appeal \u2013 At least 10% increase
EDUCATION REQUIREMENTS<\/strong><\/p>\n\n\n\n
Bachelor\u2019s or plus Degree or a relevant professional qualification.
EXPERIENCE: Minimum of 6 years with at least 2 years banking experience and at least 2 years in a similar role<\/p>\n\n\n\n
Digitally savvy
Financial analysis
Banking Operations
Regulatory and legal knowledge
Skills\/Competencies\/Aptitudes<\/p>\n\n\n\n
Excellent interpersonal and communications skills.
Excellent listening and interviewing skills
Strong leadership and negotiations skills.<\/p>\n\n\n\n
Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading \u201cTEAM LEAD, MOBILE CHANNEL SOLUTIONS\u201d later October 30, 2024
Only shortlisted candidates will be contacted to proceed to the interview stage.<\/em>
If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time<\/p>\n","protected":false},"excerpt":{"rendered":"