{"id":47208,"date":"2024-04-04T16:13:14","date_gmt":"2024-04-04T14:13:14","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=47208"},"modified":"2024-04-04T16:13:19","modified_gmt":"2024-04-04T14:13:19","slug":"04-agents-call-center","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2024\/04-agents-call-center\/","title":{"rendered":"04 AGENTS CALL CENTER"},"content":{"rendered":"\n<p><strong>LIEU :<\/strong> Yaound\u00e9<\/p>\n\n\n\n<p><strong>TYPE DE CONTRAT :<\/strong> CDD<\/p>\n\n\n\n<p><strong>NOMBRE DE POSTE :<\/strong> 04<\/p>\n\n\n\n<p><strong>MISSION PRINCIPALE :<\/strong> R\u00e9pondre aux sollicitations des clients via les canaux de contact digitaux mis en place (WhatsApp, Appel, Mail, R\u00e9seaux Sociaux)<\/p>\n\n\n\n<p><strong>NIVEAU ACADEMIQUE :<\/strong> Formation sup\u00e9rieure minimum Bac+2 (BTS ou Licence en communication, marketing, commerce, vente ou toute autre discipline connexe)<\/p>\n\n\n\n<p><strong>EXPERIENCE REQUISE :<\/strong> 01 an \u00e0 un poste similaire<\/p>\n\n\n\n<p><strong>SAVOIR-FAIRE :<\/strong><\/p>\n\n\n\n<ul>\n<li>G\u00e9rer un grand nombre d&rsquo;appels entrants et sortants au sein du centre de contact<\/li>\n\n\n\n<li>Conserver un dossier complet qui recense tous les appels et\/ou conversations dans la banque de donn\u00e9es<\/li>\n\n\n\n<li>Profiter des opportunit\u00e9s disponibles pour vendre ou annoncer des produits et des services aux clients<\/li>\n\n\n\n<li>S&rsquo;assurer que toute r\u00e9ponse donn\u00e9e aux clients est conforme aux scripts de communication qui ont \u00e9t\u00e9 pr\u00e9par\u00e9s pour diff\u00e9rents sujets couvrant les probl\u00e8mes li\u00e9s au service client<\/li>\n\n\n\n<li>Identifier les besoins des diff\u00e9rents clients, clarifier les informations, entreprendre les recherches n\u00e9cessaires et apporter des solutions durables aux probl\u00e8mes des clients<\/li>\n<\/ul>\n\n\n\n<p><strong>COMPETENCES REQUISES :<\/strong><\/p>\n\n\n\n<ul>\n<li>\u00catre bilingue<\/li>\n\n\n\n<li>Avoir de bonnes capacit\u00e9s r\u00e9dactionnelles<\/li>\n\n\n\n<li>Ma\u00eetrise de l&rsquo;outil informatique<\/li>\n\n\n\n<li>Ma\u00eetrise des op\u00e9rations bancaires<\/li>\n<\/ul>\n\n\n\n<p><strong>SAVOIR-ETRE :<\/strong><\/p>\n\n\n\n<ul>\n<li>Savoir \u00e9couter, observer, \u00e9valuer<\/li>\n\n\n\n<li>\u00catre flexible et polyvalent<\/li>\n\n\n\n<li>\u00catre patient, empathique, attentionn\u00e9, courtois et endurant<\/li>\n\n\n\n<li>Avoir une aisance relationnelle<\/li>\n\n\n\n<li>Transmettre des informations de fa\u00e7on p\u00e9dagogique<\/li>\n<\/ul>\n\n\n\n<p><strong>CONDITIONS DE SOUMISSION :<\/strong><\/p>\n\n\n\n<p>Tous les candidats doivent envoyer leurs CV et lettre de motivation \u00e0 l\u2019adresse suivante :<\/p>\n\n\n\n<p>firstbankcarrieres@afrilandfirstbank.com<\/p>\n\n\n\n<p>En objet : Candidature Attach\u00e9 Commercial<\/p>\n\n\n\n<p>D\u00e9lai de R\u00e9ception Des Candidatures : 26 avril 2024<\/p>\n\n\n\n<p><br><em><strong>Note :<\/strong> Les candidatures rest\u00e9es sans r\u00e9ponse dans un d\u00e9lai de 60 jours \u00e0 compter de la date limite de r\u00e9ception sont consid\u00e9r\u00e9es comme non retenues.<\/em><\/p>\n\n\n\n<p><strong>Afriland First Bank<\/strong> <strong>La Direction des Ressources Humaines<\/strong> <em>L&rsquo;int\u00e9r\u00eat de la client\u00e8le est notre priorit\u00e9<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Postulez via firstbankcarrieres@afrilandfirstbank.com<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[25,24],"tags":[],"villes":[136],"contrats":[236],"diplomes":[248],"louma_meta":{"emploi_title":"04 AGENTS CALL 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