ECOBANK Cameroun S.A. is recruiting a BRANCH MANAGER BONAMOUSSADI, ready to work across the national territory.
The position is based in Douala. Job level: 7 Job grade: 4C<\/p>\n\n\n\n
I. JOB PURPOSE<\/strong><\/p>\n\n\n\n To lead branch in driving and delivering exceptional business performance through the provision of excellent sales and service management, influential leadership, team development and the achievement of operational excellence. To achieve all operational and financial targets set by the bank and optimise the efficiency and productivity of staff and staffing structure at branch level. Reporting to: Area Manager Littoral II<\/p>\n\n\n\n IV. JOB SKILLS & EXPERIENCE REQUIRED<\/strong><\/p>\n\n\n\n \uf0d8 Education: HND \/ Licence or Master\u2019s degree in banking, finance, accounting, economy, legal, marketing, or in any other pertinent field<\/p>\n\n\n\n \uf0d8 Skills & Experience: At least 8 years of experience required in the banking sector with at least 3 years in a similar role with proven track records\u2026<\/p>\n\n\n\n \uf0d8 ITB or any certificate in risk management will be an advantage. V. APPLICATION PROCESS:<\/strong> NB: Only applications matching with the desired profile will be contacted.<\/em><\/p>\n\n\n\n Ecobank is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc\u2026<\/p>\n","protected":false},"excerpt":{"rendered":" Postulez via ECM-Recruit@ecobank.com<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[3636,282,2989,23,24],"tags":[],"villes":[135],"contrats":[148],"diplomes":[248,212,159],"louma_meta":{"emploi_title":"BRANCH MANAGER","emplois_employeur":4430,"emplois_date_publication":"2023-09-14","emplois_heure_publication":"15:21","emplois_date_cloture":"2023-09-21","emplois_heure_cloture":"17:00","emplois_experience_min":"3","emplois_experience_max":"","emploi_email":"ECM-Recruit@ecobank.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/43653"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=43653"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/43653\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/4443"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=43653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=43653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=43653"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=43653"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=43653"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=43653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
II. KEY RESPONSABILITIES<\/strong>
Business Performance<\/strong>
\u2022 Maintain target market, customers, product and service discipline.
\u2022 Prepare and deliver on approved branch and portfolio budgets.
\u2022 Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness.
\u2022 Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.
\u2022 Analyse sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge.
\u2022 Responsible for strict cost management including review of both direct and indirect costs generated by the branch. Achieve a cost\/income ratio in branch as per the agreed target
\u2022 Brief staff on product and promotional launches and provide regular feedback to staff.
\u2022 Establish relationships with key clients and business influencers in the local community.
Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control.
Relationship Management & Customer Service
\u2022 Ownership of escalated customer queries\/complaints and resolutions process.
\u2022 Ensure customer queries are recorded, reviewed for delivery and put in place an action plan to prevent re-occurrence.
\u2022 Achieve minimum of 5 products per customer and wallet share targets.
\u2022 Achieve minimum customer satisfaction rating of \u2018very satisfied\u2019.
\u2022 Maintain 99% ATM, POS, printers and note counters etc. uptime.
\u2022 Achieve minimum of 75% of eligible customers registered for eAlert, SMS Alert, eStatement, active cards, OMNILITE, POS and Ecobankpay.
\u2022 Interview all customers who want to close their accounts because of poor service in order to find the root cause and attempt to retain the customer.
\u2022 Plan effective action plan for branch issues and communicate this to staff and ensure execution.
\u2022 Provide feedback on performance of service providers.
Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc.
People Management & Teaming
\u2022 Selection, appraisal and performance of branch staff including delivery of all KPIs.
\u2022 Work with unit leaders and branch staff to achieve effective banking hall management and sales and service targets.
\u2022 Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximise the potential of staff.
\u2022 Work with HR but own development plans, training needs and succession plans of branch staff. Ensure each staff attend at least 4 training interventions per annum.
\u2022 Responsible for ensuring compliance with HR and other Group policies and the discipline of staff in the branch in conjunction with HR Head.
\u2022 Ensure that staff Leave roster is in place and complied with.
\u2022 Motivate staff through Ecobank incentive and recognition schemes to develop a fully engaged team.
\u2022 Empower staff in the branch to develop sustainable client relationships and prospect within the community for increased business.
\u2022 Participate and implement Ecobank\u2019s transformation plan within the branch.
\u2022 Provide cover for other branch managers when necessary.
\u2022 Provide honest feedback on performance of colleagues.
Share knowledge and best practice with team members and other branch managers.
Risk & Compliance
\u2022 Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations, and institutional policies.
\u2022 Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC and anti-money laundering measures plus any other Group controls.
\u2022 Audit and conduct regular spot checks on all processes including transactions with high financial risk, branch contingency management systems, monthly proofs and reconciliations etc.
\u2022 Overall responsibility for risk and compliance issues in order to achieve Commercial bank targets.
\u2022 Facilitate the investigation and reporting of Fraud and Loss cases together with Internal Controls.
\u2022 Achieve minimum ARR rating of \u2018Acceptable\u2019.
Ensure branch complies with branch layout standards, in-branch publicity, CAP Manual, KYC and all operating and risk policies and procedures.
Perform all other duties as reasonably assigned<\/strong>
III. JOB SCALE<\/strong><\/p>\n\n\n\n
V. COMPETENCIES REQUIRED<\/strong>
Sales & Business acumen Risk management acumen
Customer Service Relating & Networking
Communication Planning & Organising
Collaboration Leading & Supervising <\/p>\n\n\n\n
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest September 21st, 2023, at 5pm prompt, with the subject \u00ab BRANCH MANAGER BONAMOUSSADI \u00bb<\/p>\n\n\n\n