{"id":43551,"date":"2023-09-11T18:09:45","date_gmt":"2023-09-11T16:09:45","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=43551"},"modified":"2023-09-11T18:09:46","modified_gmt":"2023-09-11T16:09:46","slug":"attache-relation-clientele-1275","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2023\/attache-relation-clientele-1275\/","title":{"rendered":"ATTACHE RELATION CLIENTELE (1275)"},"content":{"rendered":"\n<p><strong>SOCIETE GENERALE CAMEROUN RECHERCHE POUR SA DIRECTION DE LA CLIENTELE DES PARTICULIERS ET PROFESSIONNELS, UN (01) ATTACHE DE RELATIONS COMMERCIALES CLIENTELE PROFESSIONNELLE<\/strong><\/p>\n\n\n\n<p><strong>Cat\u00e9gorie du poste&nbsp;: 08<\/strong><\/p>\n\n\n\n<p><strong>Localisation&nbsp;: Yaound\u00e9<\/strong><\/p>\n\n\n\n<p>La&nbsp;mission principale est d\u2019assurer le suivi administratif d\u2019un portefeuille de relations entreprises, g\u00e9rer les probl\u00e8mes techniques des clients et des besoins bancaires au quotidien avec le souci permanent de qualit\u00e9 de service et de satisfaction client. C\u2019est le lien entre les clients de la client\u00e8le professionnelle et le back office.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vos missions au quotidien<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Suivi commercial<\/h2>\n\n\n\n<ul><li>Assister le Conseiller de Client\u00e8le dans la gestion du portefeuille client\u00e8le<\/li><li>Assister le Conseiller de Client\u00e8le dans ses actions de prospection et de p\u00e9n\u00e9tration des produits aupr\u00e8s de clients existants<\/li><li>Renseigner le client sur des demandes de 1er niveau<\/li><li>Suivre les notifications d&rsquo;accord de cr\u00e9dit et s&rsquo;assurer que les courriers ad\u00e9quats ont \u00e9t\u00e9 transmis aux clients.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Suivi des engagements de 1er niveau<\/h2>\n\n\n\n<ul><li>G\u00e9rer les dates de renouvellement<\/li><li>R\u00e9diger la partie non commerciale des dossiers de cr\u00e9dit<\/li><li>Basculer les dossiers au contentieux.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qualit\u00e9 de service et satisfaction de la client\u00e8le<\/h2>\n\n\n\n<ul><li>Prendre en charge les r\u00e9clamations client de 1er niveau<\/li><li>Orienter correctement et de mani\u00e8re diligente les demandes de service et les r\u00e9clamations des clients aux services de back-office pertinents.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comp\u00e9tences m\u00e9tier<\/h2>\n\n\n\n<p>Connaitre l\u2019offre bancaire destin\u00e9e \u00e0 la client\u00e8le Professionnelle, connaitre les bases financi\u00e8res, juridiques et fiscales, ma\u00eetriser les outils bureautiques, appr\u00e9hender le risque li\u00e9 \u00e0 l\u2019activit\u00e9 sur son p\u00e9rim\u00e8tre, ma\u00eetriser les r\u00e8gles et proc\u00e9dures en vigueur, en particulier celles li\u00e9es \u00e0 la conformit\u00e9, au secret bancaire, \u00e0 la surveillance permanente et la lutte contre la fraude et le blanchiment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comp\u00e9tences comportementales<\/h2>\n\n\n\n<p>Orientation r\u00e9sultat, orientation client, int\u00e9grit\u00e9, rigueur, organisation et planification, sens du risque, esprit d\u2019\u00e9quipe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Profil<\/h2>\n\n\n\n<ul><li>Minimum BAC +3 Banque, Commerce, Sciences de Gestion ou toute discipline connexe<\/li><li>Minimum 2 ans d\u2019exp\u00e9rience professionnelle dans le commercial bancaire.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Postulez via https:\/\/career55.sapsf.eu\/sfcareer\/jobreqcareerpvt?jobId=1275&amp;company=sgafricanb&amp;st=3AA77ADF5CD6D184468E61D2FCF9D0A578E8E301<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[3636,251,1139],"tags":[],"villes":[136],"contrats":[234],"diplomes":[212],"louma_meta":{"emploi_title":"ATTACHE RELATION CLIENTELE (1275)","emplois_employeur":3502,"emplois_date_publication":"2023-09-11","emplois_heure_publication":"17:09","emplois_date_cloture":"2023-09-25","emplois_heure_cloture":"17:00","emplois_experience_min":"2","emplois_experience_max":"","emploi_email":"https:\/\/career55.sapsf.eu\/sfcareer\/jobreqcareerpvt?jobId=1275&company=sgafricanb&st=3AA77ADF5CD6D184468E61D2FCF9D0A578E8E301"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/43551"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=43551"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/43551\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/23563"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=43551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=43551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=43551"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=43551"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=43551"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=43551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}