{"id":36135,"date":"2022-11-23T13:46:50","date_gmt":"2022-11-23T12:46:50","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=36135"},"modified":"2022-11-23T13:46:53","modified_gmt":"2022-11-23T12:46:53","slug":"%f0%9d%9f%8f-%f0%9d%90%82%f0%9d%90%a1%f0%9d%90%9a%f0%9d%90%ab%f0%9d%90%a0e%f0%9d%90%9e-%f0%9d%90%82%f0%9d%90%9a%f0%9d%90%a5%f0%9d%90%a5-%f0%9d%90%82%f0%9d%90%9e%f0%9d%90%a7%f0%9d%90%ad%f0%9d%90%9e","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/%f0%9d%9f%8f-%f0%9d%90%82%f0%9d%90%a1%f0%9d%90%9a%f0%9d%90%ab%f0%9d%90%a0e%f0%9d%90%9e-%f0%9d%90%82%f0%9d%90%9a%f0%9d%90%a5%f0%9d%90%a5-%f0%9d%90%82%f0%9d%90%9e%f0%9d%90%a7%f0%9d%90%ad%f0%9d%90%9e\/","title":{"rendered":"\ud835\udfcf \ud835\udc02\ud835\udc21\ud835\udc1a\ud835\udc2b\ud835\udc20\u00e9(\ud835\udc1e) \ud835\udc02\ud835\udc1a\ud835\udc25\ud835\udc25 \ud835\udc02\ud835\udc1e\ud835\udc27\ud835\udc2d\ud835\udc1e\ud835\udc2b"},"content":{"rendered":"\n<p>Prudential Beneficial Insurance recherche pour ses besoins de d\u00e9veloppement \ud835\udfcf \ud835\udc02\ud835\udc21\ud835\udc1a\ud835\udc2b\ud835\udc20\u00e9(\ud835\udc1e) \ud835\udc02\ud835\udc1a\ud835\udc25\ud835\udc25 \ud835\udc02\ud835\udc1e\ud835\udc27\ud835\udc2d\ud835\udc1e\ud835\udc2b bas\u00e9 \u00e0 Douala.<\/p>\n\n\n\n<p>Les candidatures seront examin\u00e9es et trait\u00e9es en conformit\u00e9 avec notre charte diversit\u00e9 et inclusion.<\/p>\n\n\n\n<p>\ud835\udc0c\ud835\udc22\ud835\udc2c\ud835\udc2c\ud835\udc22\ud835\udc28\ud835\udc27\ud835\udc2c :<br>\u2022 Veiller au fonctionnement du centre d\u2019appel en s\u2019assurant que les appels des clients soient rapidement r\u00e9cup\u00e9r\u00e9s et trait\u00e9s avec satisfaction dans les plus brefs d\u00e9lais ;<br>\u2022 Veiller \u00e0 la mise en \u0153uvre et au d\u00e9veloppement des moyens d\u2019am\u00e9lioration de la qualit\u00e9 de service au t\u00e9l\u00e9phone ;<br>\u2022 Assurer la gestion des situations d\u2019urgence et\/ou complexes des clients.<br>Activit\u00e9s principales :<br>\u2022 Veiller \u00e0 la r\u00e9ception de tous les appels entrants des clients et apporter des solutions aux besoins identifi\u00e9s ou les rediriger vers l\u2019analyste appropri\u00e9 ;<br>\u2022 Effectuer des recherches sur les dossiers des clients selon les requ\u00eates re\u00e7ues ;<br>\u2022 Superviser les activit\u00e9s du centre d&rsquo;appels pour un meilleur r\u00e9sultat ;<br>\u2022 Assurer le suivi et la mise en \u0153uvre de la qualit\u00e9 de service.<\/p>\n\n\n\n<p>\ud835\udc0f\ud835\udc2b\ud835\udc28\ud835\udc1f\ud835\udc22\ud835\udc25 \ud835\udc1d\ud835\udc2e \ud835\udc29\ud835\udc28\ud835\udc2c\ud835\udc2d\ud835\udc1e :<br>\u2022 BAC + 2 en assurance, communication ou \u00e9quivalent<br>\u2022 Rigueur et autonomie<br>\u2022 Capacit\u00e9 d\u2019adaptation<br>\u2022 Capacit\u00e9 d\u2019\u00e9coute et d\u2019initiative<br>\u2022 Capacit\u00e9 \u00e0 g\u00e9rer le stress<br>\u2022 Pouvoir travailler en \u00e9quipe<br>\u2022 Sens du service client et l\u2019organisation<br>\u2022 Bilingue<br>La connaissance du secteur assurance serait un atout.<br>\ud835\udc0c\ud835\udc28\ud835\udc1d\ud835\udc1a\ud835\udc25\ud835\udc22\ud835\udc2d\u00e9\ud835\udc2c \ud835\udc0f\ud835\udc2b\ud835\udc1a\ud835\udc2d\ud835\udc22\ud835\udc2a\ud835\udc2e\ud835\udc1e\ud835\udc2c :<\/p>\n\n\n\n<ul><li>Pour postuler, adressez votre candidature (CV actualis\u00e9 et lettre de motivation) en pr\u00e9cisant en objet l\u2019intitul\u00e9 du poste vis\u00e9 \u00e0 l\u2019adresse suivante recrutement@prubeneficial.cm<\/li><li>Date limite de r\u00e9ception des candidatures le 30 novembre 2022 \u00e0 17 heures.<\/li><\/ul>\n\n\n\n<p>\ud835\udc13\ud835\udc32\ud835\udc29\ud835\udc1e \ud835\udc1d\ud835\udc1e \ud835\udc25\u2019\ud835\udc28\ud835\udc1f\ud835\udc1f\ud835\udc2b\ud835\udc1e : CDD<br>Pour Prudential Beneficial Insurance<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prudential Beneficial Insurance recherche pour ses besoins de d\u00e9veloppement \ud835\udfcf \ud835\udc02\ud835\udc21\ud835\udc1a\ud835\udc2b\ud835\udc20\u00e9(\ud835\udc1e) \ud835\udc02\ud835\udc1a\ud835\udc25\ud835\udc25 \ud835\udc02\ud835\udc1e\ud835\udc27\ud835\udc2d\ud835\udc1e\ud835\udc2b bas\u00e9 \u00e0 Douala. 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