{"id":33761,"date":"2022-09-05T12:24:28","date_gmt":"2022-09-05T10:24:28","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=33761"},"modified":"2022-09-06T10:50:09","modified_gmt":"2022-09-06T08:50:09","slug":"customer-service-executive","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/customer-service-executive\/","title":{"rendered":"Customer Service Executive"},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code>Titre du poste : Customer Service Executive, Bilingual (Douala, Cameroon),\ndate d'expiration : 2022-09-12,\nNouvelle entreprise : SUN KING CAMEROON\nPays : cameroun,\nvilles : Douala,\ncontact pour postuler : https:\/\/greenlightplanet.pinpointhq.com\/jobs\/52625\n\n<p class=\"MsoNormal\" style=\"margin-bottom: 10.0pt\"><strong><span style=\"font-size: 12.0pt;font-family: 'Trebuchet MS',sans-serif\">About the role:<\/span><\/strong><\/p> <p class=\"MsoNormal\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.<\/span><\/p> <p class=\"MsoNormal\" style=\"margin-bottom: 12.0pt\"><strong><span style=\"font-size: 12.0pt;font-family: 'Trebuchet MS',sans-serif\">What you would be expected to do:<\/span><\/strong><\/p> <ul style=\"margin-top: 0in\" type=\"disc\"> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and \u201cscripts\u201d;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Conducting product and service quality surveys with customers and recording feedback from time to time;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Generating leads for the sales team by screening callers and identifying potential sales opportunities;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Supporting the collection of payments by regularly contacting dormant and defaulting customers;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;<\/span><\/li> <li class=\"MsoNormal\" style=\"margin-top: 8.4pt;margin-bottom: 8.4pt\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Working with multiple sales teams and cross-functional teams seamlessly;<\/span><\/li> <\/ul> <p class=\"MsoNormal\" style=\"line-height: 115%;margin: 10.0pt 0in 10.0pt 0in\"><strong><span style=\"font-size: 12.0pt;line-height: 115%;font-family: 'Trebuchet MS',sans-serif;background: white\">You might be a strong candidate if you have:<\/span><\/strong><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Bachelor\u2019s Degree in a Business-related courses - Sales, Marketing or Customer Service Management<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Good communication skills with fluency in both written and spoken English<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Reside in Douala, Cameroon<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Fluency in both English and French is mandatory.<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Strong interpersonal skills.<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Maximum&nbsp;of 2 years experience in a similar role. Experience working in a call center is an added advantage.<\/span><\/p> <p class=\"MsoNoSpacing\" style=\"margin-left: .5in;text-indent: -.25in\"><!-- &#091;if !supportLists]--><span style=\"font-size: 10.5pt;font-family: Symbol\"><span>\u00b7<span style=\"font: 7.0pt 'Times New Roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><\/span><!--&#091;endif]--><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif\">Basic Microsoft- Excel skill<\/span><\/p> <p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 10.5pt;font-family: 'Trebuchet MS',sans-serif;color: black\">We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.&nbsp; If this sounds like you, we would love to hear from you.<\/span><span style=\"font-family: Trebuchet MS, sans-serif\"><span style=\"font-size: 14px\">&nbsp;<\/span><\/span><\/p> <p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-family: Trebuchet MS, sans-serif\"><span style=\"font-size: 14px\">If you are amazing, fun and fit role spec - join our team! Click below link to apply:<\/span><\/span><\/p> <strong>&nbsp;<em>https:\/\/greenlightplanet.pinpointhq.com\/jobs\/52625<\/em><\/strong><\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[1273],"tags":[4],"villes":[135],"contrats":[234],"diplomes":[162,212],"louma_meta":{"emploi_title":"Customer Service Executive","emplois_employeur":33755,"emplois_date_publication":"2022-09-06","emplois_heure_publication":"","emplois_date_cloture":"2022-09-09","emplois_heure_cloture":"","emplois_experience_min":"","emplois_experience_max":"","emploi_email":" \u00a0https:\/\/greenlightplanet.pinpointhq.com\/jobs\/52625"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/33761"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=33761"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/33761\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/33757"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=33761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=33761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=33761"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=33761"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=33761"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=33761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}