{"id":32052,"date":"2022-07-11T02:39:53","date_gmt":"2022-07-11T00:39:53","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&p=32052"},"modified":"2022-07-11T02:39:56","modified_gmt":"2022-07-11T00:39:56","slug":"head-cards-digital-operations","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/head-cards-digital-operations\/","title":{"rendered":"Head Cards & Digital Operations"},"content":{"rendered":"\n

RECRUITMENT: INTERNAL & EXTERNAL<\/p>\n\n\n\n


ECOBANK Cameroun S.A. is recruiting a Head Cards & Digital Operations, ready to work across the national territory. The position is based in Douala.<\/p>\n\n\n\n


I. JOB PURPOSE<\/p>\n\n\n\n


To manage card operations and digital products processes and ensure high performance through excellent customer services and effective control monitoring<\/p>\n\n\n\n


II. KEY RESPONSABILITIES<\/p>\n\n\n\n


\u25aa Manage Daily card request processing and upload
\u25aa Manage card transaction\u2019s clearing , settlement and reconciliation -Inter Affiliate settlement MasterCard \/
Visa settlement\/GIMAC\/Cash Express\/Union Pay
\u25aa Merchant Acquisition\/POS Paiements\/MIGS Settlement
\u25aa POS terminal deployment
\u25aa ATM deployment, settlement and reconciliation
\u25aa Suspense accounts proofing
\u25aa Online exemption
\u25aa Limit increases\/Change
\u25aa Responsible for managing card transactions disputes , fraud and risk management , audit and compliance
issues
\u25aa Card distribution process
\u25aa Others card activities (linkage, blockage, pin reissued,)
\u25aa Cardholder disputes resolution and chargeback process
\u25aa Nostro reconciliation
\u25aa Card \/Pin scheduling and dispatch
\u25aa Processing of Trapped cards
\u25aa Card destruction
\u25aa Fee Collection and reconciliation of Instant Card\/Cash express\/IBK\/Orange Money\/MTN Money
\u25aa Responsible for providing necessary card training to branches
\u25aa Implementation of all new cards & digital products project : Agency banking; OMNI to Cards & Mobile
Money; Merchant Mobile Money; ECOBANKPAY by RAFIKI
\u25aa Management and reconciliation of transaction related to IBK, Orange Money, Xpress Cash, agency
banking, MTN Mobile Money, MFS MoMo & AIRTIME Purchase\u2026
\u25aa Perform all other task requested by the hierarchy
PUBLIC<\/p>\n\n\n\n

PUBLIC
III. JOB CONTEXT<\/p>\n\n\n\n


\u2713 Responsible for the day to day running of card operations
\u2713 Responsible for implementing Group standard service delivery metric(SLA) \u2713 Responsible for implementing the Group processes to all branches
\u2713 Responsible for fraud monitoring
\u2713 Responsible for providing necessary card training to branches
\u2713 Support of all digital Products<\/p>\n\n\n\n


IV. JOB PROFILE<\/p>\n\n\n\n


Experience
\u2022 1 -2 experience in Card Products and Card Operations
\u2022 High level of working knowledge of all the Bank\u2019s products, procedure
and policies
Education
\u2022 Advance Level+4\/5
Personal Attributes
\u2022 Good communication skills
\u2022 Leadership skills
\u2022 Negotiation skills
\u2022 Ability to influence
\u2022 People Management
\u2022 Presentation skills
Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.
V. APPLICATION PROCESS:<\/p>\n\n\n\n

  1. Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest July 22nd, 2022 at 5pm prompt, with the subject \u00ab HEAD CARDS & DIGITAL OPERATIONS \u00bb<\/li>
  2. Then validate the said application by filling out the short MS Form that will be automatically generated.
    NB: Only applications matching with the desired profile will be contacted.
    Ecobank is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc\u2026
    PUBLIC<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

    RECRUITMENT: INTERNAL & EXTERNAL ECOBANK Cameroun S.A. is recruiting a Head Cards & Digital Operations, ready to work across the national territory. The position is…<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[23],"tags":[],"villes":[135],"contrats":[234],"diplomes":[162,212],"louma_meta":{"emploi_title":"Head Cards & Digital Operations","emplois_employeur":4430,"emplois_date_publication":"2022-07-11","emplois_heure_publication":"","emplois_date_cloture":"2022-07-31","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"ECM-Recruit@ecobank.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/32052"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=32052"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/32052\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/4443"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=32052"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=32052"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=32052"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=32052"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=32052"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=32052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}