{"id":31576,"date":"2022-06-19T07:04:40","date_gmt":"2022-06-19T05:04:40","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=31576"},"modified":"2022-06-21T12:41:30","modified_gmt":"2022-06-21T10:41:30","slug":"bilingual-customer-service-representative-bilingual-english-french","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/bilingual-customer-service-representative-bilingual-english-french\/","title":{"rendered":"Bilingual Customer Service Representative \u2013 (Bilingual English\/French)"},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code>Titre du poste : Bilingual Customer Service Representative \u2013 (Bilingual English\/French) ,\ndate d'expiration : 2022-12-30,\nentreprise ) : REMOTE CM,\nPays : cameroun,\nvilles : Yaound\u00e9,\ncontact pour postuler : infos@remotecm.live\n\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 16pt\"><span style=\"font-size: 15pt;font-family: Arial;color: #666666;vertical-align: baseline\">Customer Service Representative \u2013 (Bilingual English\/French)&nbsp;<\/span><\/p> <span><span><br><\/span><\/span> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span id=\"docs-internal-guid-24eeedb8-7fff-6f7c-6e43-3664d938500d\"><\/span><\/p> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">We are currently recruiting for an <strong>experimented Bilingual Customer Service Representative<\/strong> (If you speak <strong>flawless English<\/strong>, but you are not bilingual, you are welcome to apply). As a Customer Service Representative, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.<\/span><\/p> <span><span><br><\/span><\/span> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">The Customer Service Representative will have:<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><strong><span style=\"font-size: 13pt;vertical-align: baseline\">Strong communication skills in English and French at a near-native level<\/span><\/strong><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Very little or no pronounced accent<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Proven customer service skills from a similar fast-paced environment<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Confident, outgoing individual, with the ability to build customer relationships<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Ability to work on behalf of our rapidly growing client base,<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">The Customer Service Representative will be responsible for:<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Taking calls from customers to deal with any account queries that they have<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Ensuring that good customer outcomes are always promoted.<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Operating within quality guidelines<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">The timely reporting of any complaints and\/or suspicious activity in line with company policy and procedures<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Reach and maintain Key Performance Indicators expected of a Customer Service Representative to required standards and specified timescales<\/span><\/p> <\/li> <\/ul> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">&nbsp;under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Maintaining high levels of accuracy at all times<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Call center experience is a plus<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Experience handling Email and chat support is a plus<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">Benefits<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><strong><span style=\"font-size: 13pt;vertical-align: baseline\">Attractive starting salary<\/span><\/strong><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Transport and internet allowances<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Attractive performance bonus<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Paid leaves<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">How to apply if you\u2019re interested in this Job If this sounds like your perfect role, email: <strong>infos@remotecm.live with your CV, salary expectation, and an audio recording introducing yourself, in English, and French<\/strong>. You can also apply using WhatsApp 675934966 please send all the requested information.&nbsp;<\/span><\/p> <span id=\"docs-internal-guid-ef675411-7fff-c409-73f4-f63cc38fcbf2\"><\/span><\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[25,24],"tags":[],"villes":[2714],"contrats":[234],"diplomes":[162,212],"louma_meta":{"emploi_title":"Bilingual Customer Service Representative \u2013 (Bilingual English\/French)","emplois_employeur":25265,"emplois_date_publication":"2022-06-19","emplois_heure_publication":"","emplois_date_cloture":"2022-06-30","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"infos@remotecm.live"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/31576"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=31576"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/31576\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/25269"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=31576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=31576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=31576"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=31576"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=31576"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=31576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}