{"id":31176,"date":"2022-06-08T02:47:22","date_gmt":"2022-06-08T00:47:22","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&p=31176"},"modified":"2022-06-08T02:47:24","modified_gmt":"2022-06-08T00:47:24","slug":"head-retail-operations","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/head-retail-operations\/","title":{"rendered":"Head Retail Operations"},"content":{"rendered":"\n

RECRUITMENT: INTERNAL & EXTERNAL
ECOBANK Cameroun S.A. is recruiting a Head Retail Operations, ready to work across the national territory. The position is based in Douala.<\/p>\n\n\n\n


I. JOB PURPOSE<\/p>\n\n\n\n

  1. To ensure efficient and optimum functioning of all branch operations<\/li>
  2. To insure account opening and account maintenance process are processed in a timely manner<\/li>
  3. To insure payment instruments are processed, deliver to customers and Manage within the
    respect of SLA , Procedure and regulation<\/li>
  4. To create a seamless and error free teller and customer services processing with well-equipped
    personnel for excellent service delivery to our esteemed customers.<\/li>

  5. II. KEY RESPONSABILITIES<\/li>

  6. \u25aa Ensure teller\/ATM\/ Customer services that exceed customer\u2019s expectations
    \u25aa Process review for improved SLA and TAT for retail operations
    \u25aa Bridging the perceived knowledge gap in retail operations personnel
    \u25aa Ensures adequate retail operations staffing and recommend staff movements
    \u25aa Ensure optimal Cash Management at the branches
    \u25aa Reviews daily\/monthly consolidated cash report and advise accordingly
    \u25aa Ensure funds collected at clients\u2019 premises are confirmed by the clients
    \u25aa Sustenance of conducive work environment for retail operations staff
    \u25aa Prevention of fraud and malpractices
    \u25aa Ensure strict adherence to bank policies\/procedures
    \u25aa Instill\/enforce discipline amongst retail operations staff
    \u25aa Prepares retail operations weekly\/monthly reports
    \u25aa Control of documentation for correctness in the account opening, account maintenance and signature
    maintenance process via omniflow and ensure needful regularizations.
    \u25aa Perform other functions as advised by hierarchy
    \u25aa Ensure standardized retail processes and procedures are in place and are strictly being followed by the
    affiliate.
    \u25aa Ensure timely preparing of account reconciliations and proofs.
    \u25aa Ensure availability of operational logistics for retail operations
    \u25aa Drive the deployment of automated retail processes
    \u25aa Identify and recommend for automation manual retail processes that would enhance efficiency.
    \u25aa Responsible for the whole account opening, and account maintenance process
    \u25aa Ensure adequate retail operational Risk and controls are in place and are strictly being complied with.
    \u25aa Responsible for the implementation of the group retail operations strategy at the affiliate level<\/li>

  7. III. JOB CONTEXT
    PUBLIC<\/li><\/ol>\n\n\n\n

    PUBLIC
    \u2713 Insure there is no operational lost ,
    \u2713 Having a strong leadership skill is highly recommended,<\/p>\n\n\n\n


    IV. JOB PROFILE<\/p>\n\n\n\n


    Experience <\/p>\n\n\n\n

    \u2022 05 years in core banking operations
    Education
    \u2022 Bachelor of Science degree in Accountancy with honors (second class upper division). Certificate of participation for a short course in Dublin on \u2018strategy in banking\u2019 and other seminars on \u2018bank accounting\u2019, \u2018closure of financial year in banks & financial institutions\u2019, \u2018tax laws\u2019, etc.
    Personal Attributes
    \u2022 Excellent interpersonal skills and ability to communicate
    \u2022 Strong people management and leadership skills
    \u2022 Very well organized and structured
    \u2022 Pro-activity and creativity
    \u2022 Self motivated and enthusiastic
    \u2022 Extensive knowledge in banking processes and accounting standards.
    \u2022 Quality oriented
    \u2022 Ability to efficiently prioritize the tasks to perform
    \u2022 Good level of security sense and fraud awareness
    \u2022 Attention to details
    Warning
    The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.<\/p>\n\n\n\n


    V. APPLICATION PROCESS:<\/p>\n\n\n\n


    Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest June 10th, 2022 at 5pm prompt, with the subject \u00ab HEAD RETAIL OPERATIONS \u00bb
    NB: Only applications matching with the desired profile will be contacted.
    PUBLIC<\/p>\n","protected":false},"excerpt":{"rendered":"

    RECRUITMENT: INTERNAL & EXTERNALECOBANK Cameroun S.A. is recruiting a Head Retail Operations, ready to work across the national territory. The position is based in Douala.…<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[23],"tags":[],"villes":[135],"contrats":[234],"diplomes":[162,212],"louma_meta":{"emploi_title":"Head Retail Operations","emplois_employeur":4430,"emplois_date_publication":"2022-06-08","emplois_heure_publication":"","emplois_date_cloture":"2022-06-30","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"ECM-Recruit@ecobank.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/31176"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=31176"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/31176\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/4443"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=31176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=31176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=31176"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=31176"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=31176"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=31176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}