{"id":30006,"date":"2022-04-27T19:18:13","date_gmt":"2022-04-27T17:18:13","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&p=30006"},"modified":"2022-04-27T19:18:15","modified_gmt":"2022-04-27T17:18:15","slug":"assistante-commerciale-et-conseillere-client","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/assistante-commerciale-et-conseillere-client\/","title":{"rendered":"Assistante commerciale et conseill\u00e8re client"},"content":{"rendered":"\n
 Titre du poste : Assistante commerciale et conseill\u00e8re client,\ndate d'expiration : 2022-05-15,\nentreprise : Virtual Assistask,\nPays : cameroun,\nvilles : Yaound\u00e9,\ncontact pour postuler : vassistanthub@gmail.com\n####### description du poste ###### \n
OFFRE D'EMPLOI ASSISTANCE COMMERCIALE ET CONSEILLER CLIENTELE\u00a0 pour le compte d'un client \u00e9voluant dans la cosm\u00e9tique.\u00a0<\/span><\/span><\/strong><\/p> 
PROFIL RECHERCH\u00c9<\/span><\/strong><\/p> 
Professionnel<\/span><\/strong> : Avoir une exp\u00e9rience de deux ans minimums dans la vente par t\u00e9l\u00e9phone<\/span><\/p> 
Comportemental<\/span><\/strong> :<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Avoir un sens aigu du service et du contact<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Poss\u00e9der un esprit d\u2019\u00e9quipe pour faire avancer le travail de tout un groupe<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>\u00catre disponible pour faire face aux urgences<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>\u00catre capable d\u2019\u00eatre \u00e0 l\u2019\u00e9coute des autres et des informations qu\u2019ils souhaitent transmettre<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Se montrer diplomate<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>\u00catre organis\u00e9 et avoir de la rigueur pour g\u00e9rer les priorit\u00e9s<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>\u00catre capable de s\u2019adapter aux situations et aux diff\u00e9rents interlocuteurs<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Faire preuve d\u2019autonomie et d\u2019esprit d\u2019initiative pour faire avancer un projet.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Cr\u00e9ativit\u00e9, sens de l'innovation<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Rigueur et Organisation<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Analyse et Synth\u00e8se<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Adaptabilit\u00e9 et Flexibilit\u00e9<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>M\u00e9thodique et m\u00e9ticuleux, <\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Bon esprit d\u2019analyse et de synth\u00e8se<\/span><\/p> 
Comp\u00e9tences obligatoires :<\/span><\/strong><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Excellente capacite de \u00ab\u00a0closing\u00a0\u00bb des ventes au t\u00e9l\u00e9phone<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Maitrise de la gestion de groupe de prospects via Wassap<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Maitrise de la prospection digitale via les r\u00e9seaux sociaux (Facebook Group, Messenger, Instagram etc)<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Ma\u00eetrise de logiciels de messagerie, traitement de texte, tableur, base de donn\u00e9es, gestion commerciale.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Maitrise parfaite des outils internet et environnement de travail a distance (Zoom\/GoogleMeet)<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Bonne ma\u00eetrise du fran\u00e7ais ET de l\u2019anglais (un plus)<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Techniques commerciales et de l\u2019administration des ventes<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Ma\u00eetrise de l\u2019orthographe et des r\u00e8gles grammaticales<\/span><\/p> 
MISSIONS<\/span><\/strong><\/p> 
Prospection et Vente<\/span><\/strong><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>G\u00e9rer de mani\u00e8re autonome le client tout au long du cycle de vente (de la prospection a la vente en passant par la livraison et le service apr\u00e8s-vente)<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>G\u00e9rer de mani\u00e8re autonome des groupes de prospects via Wassap<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Assurer l\u2019atteinte des objectifs de conversion et de vente mensuel<\/span><\/p> 
Secr\u00e9tariat commercial<\/span><\/strong><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Assurer tous les contacts entrants, en back office, \u00e0 distance (t\u00e9l\u00e9phoniques, mails, courriers) : filtrage, r\u00e9ponse aux questions, orientation vers le service concern\u00e9, traitement et r\u00e9daction des courriers.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Assurer l\u2019ensemble des contacts sortants \u00e0 destination des clients, non-clients, prospects, partenaires.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Prendre des rendez-vous pour la direction commerciale <\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Pr\u00e9senter l\u2019activit\u00e9 de la soci\u00e9t\u00e9 et les services dont les clients peuvent b\u00e9n\u00e9ficier<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Actualiser les tableaux de statistiques de ventes.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Assurer le traitement des commandes jusqu\u2019\u00e0 la facturation et la livraison,<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>R\u00e9pondre \u00e0 toutes les demandes internes et externes relatives aux dossiers en cours,<\/span><\/p> 
Support commercial \u00e0 la vente<\/span><\/strong><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>G\u00e9rer les ventes depuis les commandes jusqu\u2019aux livraisons en s\u2019assurant des d\u00e9lais convenus et de la conformit\u00e9 des conditions contractuelles aux proc\u00e9dures internes.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Suivre les livraisons, r\u00e9gler les r\u00e9clamations li\u00e9es au service apr\u00e8s-vente, en liaison avec les services commercial, achats, production, technique, logistique.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Pr\u00e9parer ou \u00e9tablir des propositions commerciales, r\u00e9diger les offres de prix, \u00e9laborer des devis.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Pr\u00e9parer les dossiers commerciaux avant les contacts et rendez-vous des commerciaux.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Assurer la relation client : suivi commercial, gestion des incidents (\u00e9changes, retours, avoirs), relance pour recouvrement.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Fait un reporting r\u00e9gulier aupr\u00e8s des services concern\u00e9s (tableaux de bord \u2026)<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Actualise les infos commerciales des sites internet, plaquettes, fiches produit\u2026<\/span><\/p> 
\u00a0<\/span><\/p> 
Soutien administratif aux commerciaux\/direction g\u00e9n\u00e9rale <\/span><\/strong><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Cr\u00e9er, ouvrir les comptes des nouveaux clients : saisir les dossiers (propositions commerciales, devis, commande\/contrat, incidents).<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Mettre \u00e0 jour, cl\u00f4turer les dossiers des clients : saisir toutes les informations clients n\u00e9cessaires \u00e0 la livraison et \u00e0 la facturation.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>G\u00e9rer les factures et les recouvrements en liaison avec les services comptable, juridique, contentieux.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Alimenter et actualiser la base de donn\u00e9es clients et prospects, classer, archiver les dossiers et les documents.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Pr\u00e9parer les tableaux de bord (pr\u00e9visions des ventes, ventes r\u00e9alis\u00e9es, non conclues, etc.), suivre l\u2019\u00e9volution des objectifs.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>\u00c9laborer et analyser des statistiques de vente.<\/span><\/p> 
\u25cf\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Effectuer une veille commerciale et concurrentielle (portails clients, plateformes des march\u00e9s publics et priv\u00e9s).<\/span><\/p> 
Lieu de travail :<\/span><\/strong> TELETRAVAIL (YAOUNDE ou DOUALA) <\/span><\/p> 
POUR POSTULER<\/span><\/strong><\/p> 
-CV uniquement.<\/span><\/strong> (maxi 2 pages) <\/span><\/p> 
Les candidatures doivent \u00eatre soumises par email<\/strong> \u00e0 cette adresse : vassistanthub@gmail.com <\/strong>en indiquant l\u2019intitul\u00e9 du poste \u201cASSISTANTE COMMERCIALE <\/span>\u201d <\/span><\/strong>en objet.<\/span><\/p> 
La date de cl\u00f4ture des candidatures est fix\u00e9e au 15 Mai \u00e0 17h.<\/span><\/strong><\/p> 
\u00a0<\/span><\/p> \n\n\n\u00a9 2022 Louma Jobs. All rights reserved.\n\n <\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[251],"tags":[],"villes":[135],"contrats":[234],"diplomes":[212,159],"louma_meta":{"emploi_title":"Assistante commerciale et conseill\u00e8re client","emplois_employeur":16616,"emplois_date_publication":"2022-04-27","emplois_heure_publication":"","emplois_date_cloture":"2022-05-15","emplois_heure_cloture":"","emplois_experience_min":"","emplois_experience_max":"","emploi_email":"vassistanthub@gmail.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/30006"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=30006"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/30006\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/16617"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=30006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=30006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=30006"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=30006"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=30006"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=30006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}