{"id":29184,"date":"2022-03-28T01:17:11","date_gmt":"2022-03-27T23:17:11","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=29184"},"modified":"2022-03-28T01:17:13","modified_gmt":"2022-03-27T23:17:13","slug":"senior-marketing-and-customer-experience-manager","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2022\/senior-marketing-and-customer-experience-manager\/","title":{"rendered":"SENIOR MARKETING AND CUSTOMER EXPERIENCE MANAGER"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">D\u00e9tails de l&rsquo;offre<br><em>645<\/em><\/h3>\n\n\n\n<ul><li><strong>Pays :&nbsp;<\/strong>Cameroun<\/li><li><strong>Lieu de travail :&nbsp;<\/strong>DOUALA<\/li><li><strong>Nombre de postes :&nbsp;<\/strong>1<\/li><li><strong>Niveau d&rsquo;\u00e9tudes :&nbsp;<\/strong>BAC + 4<\/li><li><strong>Sp\u00e9cialit\u00e9 :&nbsp;<\/strong>MARKETING<\/li><li><strong>Ann\u00e9es d&rsquo;exp\u00e9rience :&nbsp;<\/strong>10 ANS<\/li><li><strong>Type de contrat :&nbsp;<\/strong>CDI<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">SENIOR MARKETING AND CUSTOMER EXPERIENCE MANAGER&nbsp;<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/jobsite.eneoapps.com\/index.php\/fr\/My_job\/detail_offre\/645#\">Expire le 30\/03\/2022&nbsp;<\/a><\/h5>\n\n\n\n<p><strong>Mission principale<\/strong><\/p>\n\n\n\n<p>Le Senior Marketing and Customer Experience Manager contribue \u00e0 l\u2019am\u00e9lioration de la satisfaction client\u00e8le par l\u2019\u00e9laboration et le contr\u00f4le de la mise en \u0153uvre du plan d\u2019actions marketing, l\u2019organisation de l\u2019exp\u00e9rience client, la gestion de la relation client, la d\u00e9mat\u00e9rialisation des services \u00e0 la client\u00e8le, la gestion de la relation avec les tiers collecteurs, la gestion des parcours clients physiques et digitaux, la constitution du fichier client et la r\u00e9alisation des \u00e9tudes de march\u00e9 conform\u00e9ment aux normes et proc\u00e9dures en vigueur.<\/p>\n\n\n\n<p><strong>Activit\u00e9s et t\u00e2ches principales<\/strong><\/p>\n\n\n\n<p>\u00a7 Elaborer et contr\u00f4ler la mise en \u0153uvre le plan d\u2019actions marketing ;<\/p>\n\n\n\n<p>\u00a7 G\u00e9rer de la relation client ;<\/p>\n\n\n\n<p>\u00a7 R\u00e9aliser les \u00e9tudes et am\u00e9liorer les services \u00e0 la client\u00e8le ;<\/p>\n\n\n\n<p>\u00a7 Piloter la mise en \u0153uvre des programmes visant \u00e0 am\u00e9liorer le confort dans les agences et l\u2019exp\u00e9rience client ;<\/p>\n\n\n\n<p>\u00a7 G\u00e9rer la relation avec les tiers collecteurs ;<\/p>\n\n\n\n<p>\u00a7 D\u00e9velopper la connaissance client et la segmentation du march\u00e9 ;<\/p>\n\n\n\n<p>\u00a7 G\u00e9rer les ressources financi\u00e8res, mat\u00e9rielles et humaines \u00e0 sa disposition<\/p>\n\n\n\n<p>&nbsp;<strong>Votre Profil<\/strong><\/p>\n\n\n\n<p>\u00a7 Ag\u00e9(e) entre 35 et 50 ans ;<\/p>\n\n\n\n<p>\u00a7 Minimum BAC 4 en marketing, communication, commerce, \u00e9conomie ou finance.&nbsp;<\/p>\n\n\n\n<p>\u00a7 Minimum 10 ans d\u2019exp\u00e9rience dans le pilotage de la performance commerciale, le management de la strat\u00e9gie ou la gestion des activit\u00e9s commerciales ;<\/p>\n\n\n\n<p><strong>Comp\u00e9tences techniques<\/strong><\/p>\n\n\n\n<p>\u00a7 Bonne maitrise des outils d\u2019\u00e9laboration de plan et campagnes marketing (\u00e9tudes de march\u00e9s, d\u00e9termination des cibles, plan d\u2019actions) ;<\/p>\n\n\n\n<p>\u00a7 Bonne maitrise des outils d\u2019analyse ;<\/p>\n\n\n\n<p>\u00a7 Bonne maitrise de la planification strat\u00e9gique ;<\/p>\n\n\n\n<p>\u00a7 Bonne maitrise de la gestion des projets ;<\/p>\n\n\n\n<p>\u00a7 Bonne maitrise des techniques de gestion d\u2019\u00e9quipe et de pilotage de la performance ;<\/p>\n\n\n\n<p>\u00a7 Bonne maitrise du pack office (Word, Excel et Powerpoint).<\/p>\n\n\n\n<p><strong>Aptitudes personnelles<\/strong><\/p>\n\n\n\n<p>\u00a7 Esprit d\u2019analyse et de synth\u00e8se&nbsp;<\/p>\n\n\n\n<p>\u00a7 Cr\u00e9ativit\u00e9 ;<\/p>\n\n\n\n<p>\u00a7 Grande capacit\u00e9 d\u2019adaptation ;<\/p>\n\n\n\n<p>\u00a7 Aisance relationnelle et communicationnelle ;<\/p>\n\n\n\n<p>\u00a7 Sens de la planification et de l\u2019organisation ;<\/p>\n\n\n\n<p>\u00a7 Sens des responsabilit\u00e9s ;<\/p>\n\n\n\n<p>\u00a7 Ouverture d\u2019esprit ;<\/p>\n\n\n\n<p>\u00a7 Rigueur et autonomie.<\/p>\n\n\n\n<p>La Direction des Ressources Humaines<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9tails de l&rsquo;offre645 Pays :&nbsp;Cameroun Lieu de travail :&nbsp;DOUALA Nombre de postes :&nbsp;1 Niveau d&rsquo;\u00e9tudes :&nbsp;BAC + 4 Sp\u00e9cialit\u00e9 :&nbsp;MARKETING Ann\u00e9es d&rsquo;exp\u00e9rience :&nbsp;10 ANS Type&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[24],"tags":[],"villes":[135],"contrats":[234],"diplomes":[212,159],"louma_meta":{"emploi_title":"SENIOR MARKETING AND CUSTOMER EXPERIENCE MANAGER 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