Posted on\u00a0December 27, 2021<\/p>\n\n\n\n
Brief Job Description<\/strong><\/p>\n\n\n\n Mission\/ Core purpose of the Job: (Short description) Detailed Job Description<\/strong><\/p>\n\n\n\n Operational Delivery Job Requirements<\/strong><\/a><\/p>\n\n\n\n Education: Experience Additional Details<\/strong><\/a><\/p>\n\n\n\n Skills\/ competencies:<\/strong> Knowledge<\/strong> Email\u00a0:<\/strong>\u00a0MTNRecruits.CM@mtn.com<\/p>\n\n\n\n Deadline : 7 January 2022<\/strong><\/a><\/p>\n\n\n\n
The Analyst Agent and Merchant Backoffice Support is responsible for scouting potential partnership opportunities and onboarding agents or Merchants to form a solid channel that promotes extensive business growth. The role is required to onboard new agents or Merchants, manage contracts and ensure that the agents have the wherewithal to service Fintech customers. It also requires fixing any configuration or profiling impairment preventing an agent or a Merchant to operate normally.<\/p>\n\n\n\n
The role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
\u2013 Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
\u2013 Comply with the set governance mechanisms, under supervision from the functional lead
Agents and Merchants Support Operations
\u2013 Assist partners in taking the products and services to market while ensuring the partner is promoting the product\/service effectively
\u2013 Enabling availability, profiling and activation of Mobile Money Agents or Merchant network & customer activation campaigns across the Opco
\u2013 Fix any configuration or profiling impairment preventing an Agent or a Merchant to operate normally
\u2013 Achieve targets assigned by management of cross-functional operation with S&D teams
\u2013 Monitor & track performance of MoMo distribution KPIs as per the Business Plan
\u2013 Assist in implementation of New MoMo Agents\/Merchants and Active MoMo Agents\/Merchants strategies
\u2013 Track and ensure the engagement & incentives to key Fintech distribution partners is effectively delivering Fintech strategy.
\u2013 Drive effective and efficient Rebalancing Models that deliver the right Liquidity Support in the Ecosystem
\u2013 Provide constant feedback to improve MTN\u2019s value proposition to its Agents and channel partners
\u2013 Support Fintech distribution, commercial & channel teams where required
\u2013 Support on resolving complaints from channel that have impact on critical path of service delivery
\u2013 Support customer activations campaign and any other campaigned assigned by the management
\u2013 Coordinate with FinTech Trade marketing specialist on channel branding & merchandising strategy & implementation
\u2013 Define onboarding prerequisites and documentation requirements in the OpCo
\u2013 Shortlist, negotiate and finalize T&C with agents
\u2013 Manage the partnership with agents and aggregators and ensure terms are beneficial to both parties
\u2013 Coordinate planning of communication initiatives with key stakeholders
\u2013 Develop new market and business opportunities through the selection and engagement of key potential and strategic partners
\u2013 Prepare and assure all legal documentation where necessary
\u2013 Other tasks and duties, as assigned<\/p>\n\n\n\n
\u2013 Degree \/ Diploma in any related discipline or its equivalent in area of specialization<\/p>\n\n\n\n
\u2013 A minimum of 1 to 2 years\u2019 total experience in Partner Management or allied field is beneficial
\u2013 Experience in Fintech, banking or Mobile Money is preferred
\u2013 Experience working in a global\/multinational enterprise with a good understanding emerging markets is preferred<\/p>\n\n\n\n
\u2013 Analytical thinking
\u2013 Continuous improvement
\u2013 Data interpretation
\u2013 Delivery focused
\u2013 Presentation
\u2013 Relationship building<\/p>\n\n\n\n
\u2013 Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem
\u2013 Knowledge of Fintech products & services
\u2013 Agent & Merchant management
\u2013 Distribution & Trade Marketing
\u2013 Partner Onboarding
\u2013 Contract management
\u2013 Issue resolution
\u2013 Incident & Complaint handling
\u2013 Float Management<\/p>\n\n\n\nPost navigation<\/a><\/h2>\n\n\n\n