{"id":26175,"date":"2021-12-28T12:19:33","date_gmt":"2021-12-28T11:19:33","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=26175"},"modified":"2021-12-28T12:19:37","modified_gmt":"2021-12-28T11:19:37","slug":"manager-cvm","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2021\/manager-cvm\/","title":{"rendered":"Manager-CVM"},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code>  \nMTN Cameroon is Hiring a Manager, CVM\n\nPosted on December 27, 2021\n\nBrief Job Description:\t\n\t\t\t\t\t\nMission\/ Core purpose of the Job: (Short description)\nThe Manager CVM drives the development &amp; execution of Fintech Advanced products &amp; services Customer Value Management strategy, in line with the group mandate: customer acquisition, development and retention by understanding the customer base, including defining the requirements, setting goals and monitoring the metrics. Lead the design of all localized CVM campaigns, track roll-out and measure effectiveness\nDetailed Job Description:\t\t\t\t\t\t\nOperational Delivery\nSub-Functional Leadership:\nAs the sub-functional leader of the CVM vertical, the role is accountable to:\n\u2013 Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with\n\u2013 Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals\n\nDelivery Leadership:\n\nAs the delivery leader of the CVM vertical, the role is accountable for the following work area outcomes:\nStrategy &amp; Analytics, Budgeting, Data and Reporting\n\u2013 Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same\n\u2013 Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same\n\u2013 Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the Head of Commercial and Channels\n\u2013 Evaluate the efficiency and effectiveness of CVM strategies and propose and offer suggestions for improvements\nCVM Operations\n\u2013 Develop and implement the medium to long-term strategy for Customer Value Management proposals and ensure alignment of the initiatives undertaken in line with the group strategy and mandate\n\u2013 Review CVM initiatives and support the corrective actions\n\u2013 Work with GSM Opco CVM team where required with regard to customer data management and data structures for Fintech\n\u2013 Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention\n\u2013 Analyse customer base revenue and usage to determine upsell and cross sell value propositions\n\u2013 Own the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in\n\u2013 Lead campaign design, production, test, roll-out, assessing commercial return and evaluation\n\u2013 Develop comprehensive loyalty and rewards campaigns across various customer segments (Local Campaigns)\n\u2013 Monitor and ensure all local CVM campaigns are reliably executed in systems and other customer touch points\n\u2013 Translate business requirements and CVM strategy into data related insights\n\u2013 Define base offers and provide input into proposition design\n\u2013 Set up and execute on comprehensive base management dashboards\n\u2013 Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention\n\u2013 Report on daily, weekly and monthly basis in order to grow the value of the in-life revenue and loyalty of the customer base\n\u2013 Construct, implement \/ fine-tune methods, processes \/ systems to enhance effectiveness \/ meet OpCo goals\n\u2013 Provide monthly reporting on impact both financially and operationally CVM Management programs\n\u2013 Finding innovative way of doing direct marketing Go to Market to customers aside from SMS blasts\/broadcasts\n\u2013 Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits\n\u2013 In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon\n\u2013 Other tasks and duties, as assigned\n\nManagerial \/ Supervisory Responsibilities:\n\n\u2013 Accountable for the morale, performance, and development of the function\u2019s human capital\n\u2013 Cascade and socialize work structure processes to enable adoption by the team\n\u2013 Coach and mentor direct reports\n\u2013 Ensure assigned team is led, motivated, and rewarded to achieve KPA\u2019s\n\u2013 Ensure that coaching \/ mentoring programs and personal development plans are in place for all staff members\n\u2013 Ensure effective management of diversity among personnel in the function\n\u2013 Identify staff training and development needs and implement necessary actions, in collaboration with HR\n\u2013 Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines\n\u2013 Possess the authority, presence, and integrity to command respect from colleagues and from external contacts\n\u2013 Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR\nJob Requirements:\t\t\t\t\t\t\nEducation:\n\u2013 Degree in any related discipline or its equivalent in area of specialization\n\u2013 Relevant post graduate qualification is an advantageExperience\n\u2013 A minimum of 4 to 6 years\u2019 total experience in a similar position with at least 2 years in a managerial role\n\u2013 Experience in Fintech, banking or Financial Services is preferred\n\u2013 Experience in developing and deploying CVM campaigns in the Telecom\/Financial\/Consumer industry\n\u2013 Experience working in a global\/multinational enterprise with a good understanding emerging markets is preferred\nAdditional Details:\t\t\t\t\t\t\nSkills\/ competencies:   \n\u2013 Relationship\/people management\n\u2013 Analytical thinking\n\u2013 Continuous improvement\n\u2013 Data interpretation\n\u2013 Delivery focused\n\u2013 Presentation\n\u2013 Relationship building\nKnowledge\n\u2013 Data mining &amp; customer behavior analysis\n\u2013 Big data, social network analysis\n\u2013 Cross\/up-sell outbound and inbound\n\u2013 Segmented acquisition and retention\n\u2013 Campaign and promotion management\n\u2013 Value model development\n\u2013 Loyalty and churn management\n\u2013 Build\/use predictive and propensity models\n\u2013 Sales &amp; Marketing lifecycle\n\u2013 Data Visualization\n\u2013 Customer Value Management\n\u2013 Customer segmentation\n\u2013 Data science: statistics, data mining, modelling and advanced analytics\n \n\nEmail : MTNRecruits.CM@mtn.com\n\nDeadline : 07 January 2022 <\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[1766],"tags":[],"villes":[135],"contrats":[234],"diplomes":[212,159],"louma_meta":{"emploi_title":"","emplois_employeur":8004,"emplois_date_publication":"2021-12-28","emplois_heure_publication":"","emplois_date_cloture":"2022-01-07","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"MTNRecruits.CM@mtn.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/26175"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=26175"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/26175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/10864"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=26175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=26175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=26175"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=26175"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=26175"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=26175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}