{"id":25271,"date":"2021-11-29T15:22:50","date_gmt":"2021-11-29T14:22:50","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=25271"},"modified":"2021-12-01T17:47:49","modified_gmt":"2021-12-01T16:47:49","slug":"customer-service-advisor","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2021\/customer-service-advisor\/","title":{"rendered":"Customer Service Advisor"},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code>Titre du poste : Customer Service Advisor - (Good English-speaking level) ,\ndate d'expiration : 2022-01-31,\nNouvelle entreprise : RemoteCM\nPays : cameroun,\nvilles : Yaound\u00e9,\ncontact pour postuler : infos@remotecm.live\n\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">We are currently recruiting for a Customer Service Advisor. As Customer Service Advisor, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.<\/span><\/p> <span><span><br><\/span><\/span> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">The Customer Service Advisor will have:<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Strong communication skills in English at native level<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Very little or no pronounced accent<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Proven customer service skills from a similar high-volume environment<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Confident, outgoing individual, with the ability to build customer relationships<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Ability to workOn behalf of our rapidly growing client base,<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;background-color: #ffffff;margin: 24pt 11pt 24pt 36pt\">&nbsp;<\/p> <span><span><br><\/span><\/span> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">The Customer Service Advisor will be responsible for:<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Taking calls from customers to deal with any account queries that they have<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Ensuring that good customer outcomes are always promoted.<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Operating within quality guidelines<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">The timely reporting of any complaints and\/or suspicious activity in line with company policy and procedures<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales<\/span><\/p> <\/li> <\/ul> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">&nbsp;under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Maintaining high levels of accuracy at all times<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Call center experience is a plus<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Experience handling Email and chat support is a plus<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">Benefits<\/span><\/p> <ul style=\"margin-top: 0;margin-bottom: 0\"> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 24pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Attractive starting salary<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Transport and internet allowances<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Attractive performance bonus<\/span><\/p> <\/li> <li style=\"list-style-type: disc;font-size: 13pt;font-family: Arial;color: #454545;vertical-align: baseline;margin-left: 22pt\"> <p dir=\"ltr\" style=\"line-height: 1.38;margin-right: 11pt;background-color: #ffffff;margin-top: 0pt;margin-bottom: 24pt\" role=\"presentation\"><span style=\"font-size: 13pt;vertical-align: baseline\">Paid leaves<\/span><\/p> <\/li> <\/ul> <p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">How to apply if you\u2019re interested in this Job If this sounds like your perfect role, email: infos@remotecm.live with your CV, salary expectation and audio recording introducing yourself in English. You can also apply using WhatsApp 675934966<\/span><\/p> <div><span style=\"font-size: 13pt;font-family: Arial;color: #454545;background-color: #ffffff;vertical-align: baseline\">&nbsp;<\/span><\/div> <span id=\"docs-internal-guid-daa67a37-7fff-0684-1d89-9a2d19ef9bf9\"><\/span><\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>infos@remotecm.live<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[1273],"tags":[],"villes":[136],"contrats":[234],"diplomes":[212,159],"louma_meta":{"emploi_title":"Customer Service Advisor","emplois_employeur":25265,"emplois_date_publication":"2021-11-29","emplois_heure_publication":"","emplois_date_cloture":"2021-12-29","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"infos@remotecm.live"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/25271"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=25271"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/25271\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/25269"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=25271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=25271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=25271"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=25271"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=25271"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=25271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}